9.3
Spot Score
Streamline support, satisfy customers.
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Starts from $39/Month when Billed Yearly
GoTo Resolve (formerly GoToAssist) has garnered positive feedback in the past 12 months for its user-friendly interface, seamless remote assistance, and efficient desktop support features. Users appreciate its ease of use, quick installation, and excellent video and audio quality, making it a valuable tool for providing remote assistance to clients. One key ...Read more
User-friendly interface with minimal interruptions during product usage.
Easy access with straightforward GUI and seamless troubleshooting options.
Quick installation process and excellent support for desktop and service desk issues.
Fantastic AI features for quick issue diagnosis and resolution.
Some users may face challenges with software installation, requiring extra time.
Limited customer support and lack of a free trial option could be drawbacks for some users.
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Showing 91-100 out of 417
JS
Jay S
10/12/22
"Awesome Software"
What do you like best about GoTo Resolve (formerly GoToAssist)? One solution for a multitude of hardware and software. What do you dislike about GoTo Resolve (formerly GoToAssist)? On rare occasions, I have difficulty logging into the service to render support to my end users. What problems is GoTo Resolve (formerly GoToAssist) solving and how is that benefiting you? Allowing me to use several hardware and software systems to support infrastructure.
EP
Enrique P
10/04/22
"Easy to use and great support!"
What do you like best about GoTo Resolve (formerly GoToAssist)? I like that to help our customers, we can send a link to their emails, and everything is so easy for them compared to other solutions we have used before. Another thing I like is the option of inviting more agents. What do you dislike about GoTo Resolve (formerly GoToAssist)? I only dislike that when you want to transfer, you can't simply copy and paste the files or drag and drop the file where you like it. Instead, you need to ...
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GS
Greg S
10/04/22
"Get Experience"
What do you like best about GoTo Resolve (formerly GoToAssist)? It is an easy to use product that allows me to do my job easily and efficently. What do you dislike about GoTo Resolve (formerly GoToAssist)? There isn't much to not like about it except that it is slow at times. What problems is GoTo Resolve (formerly GoToAssist) solving and how is that benefiting you? I don't have to be on the road going to clinics to resolve basic computer issues.
TP
Trevor P
10/04/22
"Extremely valuable to our business."
What do you like best about GoTo Resolve (formerly GoToAssist)? The ease of use for our customers. Point them to a website provide a key. What do you dislike about GoTo Resolve (formerly GoToAssist)? The part that does not work well is the connection to Apple devices. The unattended install does not work consistenly. What problems is GoTo Resolve (formerly GoToAssist) solving and how is that benefiting you? Allows us to connect to customers quickly and easily.
DH
Douglas H
09/28/22
"We need to use previous version but LOVE it"
What do you like best about GoTo Resolve (formerly GoToAssist)? Being able to restart and re-connect. Login as myself. What do you dislike about GoTo Resolve (formerly GoToAssist)? Sometimes the remote users keyboard does NOT control my computer. (Password Resets - user creates own password) What problems is GoTo Resolve (formerly GoToAssist) solving and how is that benefiting you? Helpdesk to end-user support.
AU
Anonymous User
09/20/22
"Fast support"
What do you like best about GoTo Resolve (formerly GoToAssist)? In just a few seconds you can be connected to your colleagues machine for very fast support and resolution to the problem. What do you dislike about GoTo Resolve (formerly GoToAssist)? At times its challenging to describe the download process to the client What problems is GoTo Resolve (formerly GoToAssist) solving and how is that benefiting you? Quick online support or our clients computers.
JN
James N
09/20/22
"Owner"
What do you like best about GoTo Resolve (formerly GoToAssist)? reliability is what I appreciate most always up What do you dislike about GoTo Resolve (formerly GoToAssist)? there is no downside I don't have any dislikes What problems is GoTo Resolve (formerly GoToAssist) solving and how is that benefiting you? remote repair of customer's computers not having to go onsite for every repair
AU
Anonymous User
09/20/22
"Been using for years and works great!"
What do you like best about GoTo Resolve (formerly GoToAssist)? Easy to use and intuitive along with not being too demanding on the host machine. What do you dislike about GoTo Resolve (formerly GoToAssist)? Nothing I can really think of other than ocassionaly on dual monitor setups I have to reload once, then fine. What problems is GoTo Resolve (formerly GoToAssist) solving and how is that benefiting you? Allows me to remote into machines from afar thus saving time and money for everyone!
DM
Dave M
09/20/22
"12 year user. Remote support sessions are easy for the end user to connect without confusion."
What do you like best about GoTo Resolve (formerly GoToAssist)? Setting up unattended sessions on remote machines is quick, they remain connected. What do you dislike about GoTo Resolve (formerly GoToAssist)? Ability to change font size on the fly . What problems is GoTo Resolve (formerly GoToAssist) solving and how is that benefiting you? Allows me to work remotely.
AU
Anonymous User
09/13/22
"Inexpensive and easy to use"
What do you like best about GoTo Resolve (formerly GoToAssist)? Having unlimited workstation installs is a must as our company grows. My previous remote software would charge more for every workstation added. What do you dislike about GoTo Resolve (formerly GoToAssist)? Having multiple dashboards. I use a different dashboard for apple products compared to PC. What problems is GoTo Resolve (formerly GoToAssist) solving and how is that benefiting you? Our company owns ships, so being able to ...
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