9.6
Spot Score
Gorgias Reviews in June 2026: User Ratings, Pros & Cons
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Gorgias Reviews & Ratings
Spotsaas Editor’s POV
Gorgias is designed for organizations that prioritize customer relationship management. Its centralized approach to customer interactions helps businesses maintain strong relationships and improve support efficiency.Read more
Gorgias pros and cons
Centralized customer interactions
Efficient communication
Detailed customer insights
User-friendly interface
Limited third-party integrations
Basic reporting features
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Showing 41-50 out of 497
JL
Jason L
10/03/22
"Gorgias allows us to help more customers, faster. Period!"
What do you like best about Gorgias? Gorgias allows us to help more customers, faster. Period! What do you dislike about Gorgias?
AU
Anonymous User
09/20/22
"It's super user friendly."
What do you like best about Gorgias? I like the fact that I have access to view and edit the tags and macros separately. I can add tags to the macros, but I can also add additional tags to tickets as we see fit, which is nice to have.
AU
Anonymous User
09/15/22
"Very innovative features with a great onboarding team."
What do you like best about Gorgias? The innovative features offered and the support provided along the way to get all setup. What do you dislike about Gorgias?
NM
Nasir Muzaffar K
09/03/22
"Awesome software to handle customer tickets"
What do you like best about Gorgias? The best part about Gorgias, which gives it an edge over other customer support apps such as Tidio and Shopify Inbox, is that it integrates with our customer loyalty app Loyalty Lion
AU
Anonymous User
08/31/22
"Makes Customer Service, Communication and Experience a BREEZE!"
What do you like best about Gorgias? Gorgias has a robust integration with Shopify along with many other platforms in our tech stack. In doing so, it allows for quick and easy ticket resolution. Additionally, the Gorgias rules and macros that can be built saves our team hundreds of man hours.
AU
Anonymous User
08/24/22
"Great support software, helps to streamline efficiency!"
What do you like best about Gorgias? I've used Gorgias in two different support centers. In both instances, the onboarding was seamless and getting up and running with the platform was easy! The Shopify integration is amazing and saves a lot of time. Highly recommend Gorgias!!
AJ
Allan James C
08/22/22
"Gorgias overall has a clean interface which made it easy to navigate through the whole system."
What do you like best about Gorgias? It has a lot of useful features such as snooze, automation of macros, assigning tickets to a team or agent, merging of tickets and contacts, and a whole lot of features.
PR
Paul R
08/22/22
"Solid Helpdesk, could use more BigCommerce Int"
What do you like best about Gorgias? The best thing is the easy to use macro responses, my entire team loves to use them. What do you dislike about Gorgias?
AU
Anonymous User
08/18/22
"Gorgias - More Than Meets The Eye"
What do you like best about Gorgias? I love that our CS team can use Gorgias for email, SMS and Voice communications. It keeps track of our communication in an easy to find manner.
AU
Anonymous User
08/18/22
"Gorgias reviews"
What do you like best about Gorgias? very plug and play. Easy to plug into different platforms. and easy to manage workload in buckets through tags / easy integration with Shopify / good collab with CSM
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].