Gorgias Reviews in June 2025: User Ratings, Pros & Cons

"Attractive, easy to use CRM with excellent Shopify Integration"

What do you like best about Gorgias? I like how Shopify information is brought into customer interactions since it makes checking previous and current orders much easier. Organizing different emails as views has helped separate Notify Me pre-order information, appointments, and daily inquiries.

"Gorgias is such an asset for any Shopify Store"

What do you like best about Gorgias? Gorgias has helped automate and streamline all of our customer touchpoints across e-mail and socials. This has allowed our small team to deal with thousands of e-mails and messages in the most efficient manner. The Shopify integration allows all information to be displayed right in the portal and the majority of issues can be resolved without having to leave the Gorgias portal. We utilize a subscription service and Gorgias integration with it also allows ...

"Love it!"

What do you like best about Gorgias? Gorgias has fantastic UX and wonderfully integrates all of our social platforms. What do you dislike about Gorgias?

"Great Customer Service Helpdesk Tool"

What do you like best about Gorgias? Gorgias helps us prioritize our customer inquiries and make sure we are getting to them all in a timely manner, and it makes it very easy to assign a customer inquiry to a certain agent.

"Well Worth the Switch"

What do you like best about Gorgias? User-friendliness and accessibility. It's very easy to learn and there are plenty of fantastic features to make using it all the more worthwhile! We switched to it from HubSpot and I hope we never change.

"Use it for customer chat for comments, reviews, questions, concerns along with phone calls."

What do you like best about Gorgias? Easy way to respond efficiently and give customers a better view of who we are What do you dislike about Gorgias?

"Use it for customer chat for comments, reviews, questions, concerns along with phone calls."

What do you like best about Gorgias? Easy way to respond efficiently and give customers a better view of who we are What do you dislike about Gorgias?

"Ticketing system with integrations"

What do you like best about Gorgias? This is a relatively easy-to-use ticketing system for customer service. One can integrate multiple platforms into one place, which makes responding easier, but also reviewing the data from multiple platforms. For example, we could integrate FB Messenger, chats and even the Reviews platform Yotpo to this software, which made quality monitoring easier.

"Gorgias has been the most extraordinary platform I have used in my career in customer service."

What do you like best about Gorgias? I like the fact that all channels are gathered and handled in one place. What do you dislike about Gorgias?

"Great service!"

What do you like best about Gorgias? Easy to use interface, navigation is quick with few bugs. Team easily adapted to the software quickly , the support has been great and really responsive to help guide you to a resolve or set up quickly.