Gorgias Reviews in June 2025: User Ratings, Pros & Cons

"Seems easy to use and easy to learn! Great platform that is flexible to meet our business goals."

What do you like best about Gorgias? It's super user friendly and great for both the employees interacting with customers and vice versa What do you dislike about Gorgias?

"Easy to use with great insights!"

What do you like best about Gorgias? The queue is easy to manage and agents can navigate between tickets easily. The connection with Shopify is robust and helps our agents with efficient work ensuring they don't have to navigate away from Gorgias. We love the revenue tracking reports as well.

"Great tool for business"

What do you like best about Gorgias? The user interface is very beginner friendly, as I'm new to this field. What do you dislike about Gorgias?

"User friendly, limited glitches"

What do you like best about Gorgias? The Gorgias formatting is very user-friendly. The most helpful features are the resources available and the training videos. What do you dislike about Gorgias?

"Fluid communications across all channels"

What do you like best about Gorgias? Integrates easily with Shopify, email, chat, phone, and all of our social media. Setting up rules and macros makes answering common questions quick and easy to allow more time to handle difficult customers

"Smooth"

What do you like best about Gorgias? How easy it is to grab data, manage many integrations in one place, and how user-friendly it is. And at the same time, the Gorgias support team is always there to answer questions/find resolutions when things are not working or when we need more insight on something.

"It was smooth and intuitive"

What do you like best about Gorgias? How easy it is to navigate the platform! What do you dislike about Gorgias?

"Very pleased with Gorgias - Fantastic training modules available!"

What do you like best about Gorgias? Your trainings were amazing! I loved the visual, audio and example and click-through options. I love the Shopify integration.

"After all I have great experiences"

What do you like best about Gorgias? What I like the most is having the opportunity to communicate with customers freely via email or chat. What do you dislike about Gorgias?

"Tutorial was very easy to follow and this platform seems to be very user friendly."

What do you like best about Gorgias? I like the fact that you can do everything from inside Gorgias. You don't have to toggle out to send an email or communicate in other ways but it ties everything together.