Gorgias Reviews in June 2025: User Ratings, Pros & Cons

"A user-friendly platform that can be tailored to fit your needs"

What do you like best about Gorgias? Gorgias allows you to manage the experience of your customers in a way that suits your needs. It's full of helpful tools and add-ons that allow you to work efficiently and organized. Gorgias help is always there when you need it. It's effective using a default bare-bones version, or you can really dive deep into settings with rules, macros, and more to totally take control of the platform and make it exactly what you need. All in all, it's a platform ...

"Not for Adobe/Magento"

What do you like best about Gorgias? Some integrations were great like email, chat and Shopify. What do you dislike about Gorgias?

"Gorgias is actually a very good software."

What do you like best about Gorgias? The best thing about Gorgias is that it is a very easy-to-handle software, I have around one year and six months of working with it and I'm like a pro now.

"Excellent Service!"

What do you like best about Gorgias? Very helpful and informative throughout the entire process. What do you dislike about Gorgias?

"Descriptive and informational"

What do you like best about Gorgias? They are willing to walk through the step by step process to learn how to use their program to the fullest. What do you dislike about Gorgias?

"Gorgias = Does it all."

What do you like best about Gorgias? The wealth of features and automation options have completely revolutionized the way that my team and I tackle our inboxes.

"Made for Shopify and E-commerce"

What do you like best about Gorgias? It has all the functionality an E-commerce seller needs to provide world-class customer service and answer any presale questions to help customers complete their purchase.

"Loving Gorgias - No plans to switch...ever!"

What do you like best about Gorgias? The tagging capabilities and macros are probably what my team uses and sees the most, but I always appreciate Gorgias' webinars, it feels like they really listen to customer feature requests and turn those requests into a reality. (ie: twitter integration)

"Key Software in Managing Customer Service"

What do you like best about Gorgias? Gorgias allows us to centralize all customer interactions into one platform, making it easier for our CS teams to manage and respond to inquiries. It integrates with well with platforms such as Shopify, Magento, and WooCommerce which is a huge help for us too.

"It was pretty straightforward. I loved it."

What do you like best about Gorgias? As a user of Gorgias, I appreciate the platform for its neat and easy-to-understand design. The user-friendly interface makes it simple to navigate and find the information I need, which improves my efficiency and streamlines my workflow. I appreciate that the information is presented in a clear and organized manner, reducing confusion and frustration and making it easier to understand and use. This contributes to a more positive and enjoyable user ...