GoodData Reviews in May 2025: User Ratings, Pros & Cons

GoodData UsedThrough Zendesk

Best data handling platform

What do you like best? This tool has helped me in understanding the sales processing and equipped me with amazing tools by which I easily create the data-backed recommendations, so that our team has the great idea about the product proposals. Our certain outlets have collaborated with this tool and now we are capable of distributing the key operational KPIs , so that our profit get increased. What do you dislike? It is not simple in its usage a proper training should be given to the ...

Very slow way to analyze your colossal dataset

What do you like best? You can create custom reports, spin up custom metrics and dimensions. It is natively available in Zendesk. I really like the humanization of the reporting structure like - WHAT, HOW, FILTER tabs. Nice! What do you dislike? It is very slow. There seems to be no TLC given to this product in the past 203 years and it looks very outdated. I analyze huge ticket datasets, and this tool just takes forever to load the results or even the page. The interface is very ...

Good Data is pretty good

What do you like best? Once you understand the system is rather easy to use. What do you dislike? Although it's easy to use, your options are very limited. Recommendations to others considering the product: Good data was a standard Zendesk option, which seems to be going away. I'm curious about what the future holds for this company. What problems are you solving with the product? What benefits have you realized? We are trying to get better insights into our CC ticketing data.

confusing environment

What do you like best? creating all types of graphs and easy to create dashboards and entering metrics in the format of "What" , "How" and "Filter". It helps user to have a better understanding of what he wants and assist him in creating a business chart. I like the fastness of the application as it would update the visualization quickly and almost in real time. Also format setting is straight forward. What do you dislike? it's hard to find the desired metrics and field in creating ...

Powerful analytics of our business

What do you like best? Gooddata helped us customise our reports to a great extent and provided pre-bulit dashboards when we were yet to familiarise with their querying language. What do you dislike? Using gooddata on Zendesk, we have always been limited by how filtering worked across different tabs of the same dashboard. It is impossible to set different values for the same filter in each tab. What problems are you solving with the product? What benefits have you realized? ...

Dynamic powerful tool to create custom reports and automated data export

What do you like best? Creating reports independently and scheduling exports. The "what-how-filter" layout allows to create a variety of reports. The scheduling functionality provides any Zendesk user with reports automatically send via email. The Dashboards allow to group relevant reports and customize filters for every other Zendesk user to self serve their reporting needs. What do you dislike? limited options for visual reportings (i.e. poor design of tables and charts, ...

Great reporting tool that you can quickly use to get the insight you need

What do you like best? This tool is quick and easy to use unlike the Explore option in Zendesk where you must create each metric separately. It is easy to create dashboards or reports that are auto generated and scheduled to be sent What do you dislike? That the data as a result of how things are measured across the whole Zendesk platform is different. The data is not real time which would be extremely useful. Recommendations to others considering the product: This tool is ...

Reports with proper data instantly

What do you like best? The most helpful functionality of GoodData is preparing reports instantly just by dragging and dropping the parameters. As a data analyst, I need to validate and prepare a lot of reports weekly and monthly basis, GoodData makes the work simpler. What do you dislike? The visualization part should still be improved. For reports with a tabular format, it is very helpful, but I still use other tools for the visualization. Recommendations to others considering ...

Easy to use once you understand the metrics and attributes well

What do you like best? It is possible to create any type of custom metrics to meet the needs. What do you dislike? Custom Metric once created can't be edited or deleted. This makes it difficult to manage the huge list of metrics. What problems are you solving with the product? What benefits have you realized? We create custom reports to measure the performance of our function and it helps us gets all the required reports in place.