GoodData Reviews in June 2026: User Ratings, Pros & Cons

Not bad

What do you like best? It's simple and intuitive. Fast to learn. Onboarding someone onto gooddata and having them use them is quite easy. What do you dislike? We need more fields. Ex. User E-mail, this is something that is present in the new Zendesk reporting module BIME/Explore but doesn't exist in good data. This is critical. Also the ability to see which e-mail address a ticket was generated from. The dashboard exports would be great if they pushed the user to go to the dashboard ...

Fantastic Reporting Functionality

What do you like best? When GoodData came out, I was excited because the reporting options from before were complicated. The amount of predefined filters and reports made the use of the platform for reporting easier from the start. My experience with the user interface also added to my experience satisfaction because it was intuitive and formatted logically. What do you dislike? In a way, the amount of options are almost too much because it can do more than I know how! This will ...

Some limitations but overall a decent UX

What do you like best? Export format and different display options What do you dislike? Not being able to render results in the interface when there are a lot of results. What problems are you solving with the product? What benefits have you realized? Insights to ticket volume can be accessed quickly and easily.

Good reporting software

What do you like best? GoodData was pretty easy to get up and running. It had plenty of out of the box reports for my data. What do you dislike? As with anything, creating your own metrics can be a little tedious. What problems are you solving with the product? What benefits have you realized? We are better understanding our customers and the interactions our support agents have with them.

Good for what it was but it wasn't all that

What do you like best? Its layout is quite simply and easy to use once you get used to it. Being able to drill into dashboards and tailor individual reports is a great way of getting to key insights quickly. What do you dislike? In some ways it's almost over simplified. Simple but not necessarily the most intuitive. It took me a bit to figure out how to get the most out of it. Maybe not a criticism of GoodData but of ZenDesk as a whole, is that the access to more granular ticket data, ...

Quick and detailed insights on data at a few clicks

What do you like best? Variety of possible combinations for creating a report or dashboard view What do you dislike? Nothing in particular that i have come across until now What problems are you solving with the product? What benefits have you realized? Performance. GoodData helps with providing visibility on performance related metrics for the individuals and the team.

A highly intutive product

What do you like best? It is super easy to use. Charts and other visual elements are easy to integrate. The layout for creating reports from scratch is super easy. Versioning of report is super handy - for whatever reason you want to rollback, it is as simple of selecting the last known good version and you are all set. What do you dislike? Nothing that I can think of. Everything looks and works flawless. What problems are you solving with the product? What benefits have you ...

GoodData is robust and easy to use

What do you like best? Flexible reporting and insight framework. Easy to use, but has a depth that you can continually explore. GoodData has helped us create a very robust reporting program for our engineering and product team to work from. Very much appreciate ability to easily make new reports for product assessment. I am constantly making new reports for specific issues our team is addressing, and use those with key stakeholders to make sure they are informed and aware while ...

Excellent tool for reporting

What do you like best? GoodData is very easy to use and very intuitive What do you dislike? Some drill down filter options would be an improvement Recommendations to others considering the product: More customized options What problems are you solving with the product? What benefits have you realized? Mostly performance related reports and information to prepare meetings.

Easy to use

What do you like best? How easy it is to create a view and a report based on my needs. What do you dislike? The fact that I cannot add more fields of data under certain columns. What problems are you solving with the product? What benefits have you realized? Ticket count based on country and problems, it made it easier to collect such information.