GoodData Reviews in June 2026: User Ratings, Pros & Cons

I have been using GoodData since we started using Zendesk so I am familiar with this feature

What do you like best? I like the schedule report and manage reports features. We use them a lot to send out the weekly reports to our clients. What do you dislike? This is not user friendly, one needs to put a lot of efforts to understand how it works before you work on the report. Recommendations to others considering the product: Good data is nice tool to pull the reports on based on various matrix, I have been using this tool since we started Zendesk, so I am kind of used to ...

Simple enough platform, but clunky interface.

What do you like best? Easy report building, drag and drop function for manipulating report/table is nice. It is very simple to understand how to slice the data when adding values. The dashboard creation function is somewhat straight forward with drag-and-drop report additions. What do you dislike? Clunky report filtering, custom metrics are exceedingly challenging. Exporting reports is also very complicated and produces very utilitarian and not visually appealing reports. Not ...

GD REVIEW

What do you like best? Upsides good data is very easy to use for someone that’s new to creating reports What do you dislike? It’s hard to report based off tags unless you create a custom metric Recommendations to others considering the product: N/a What problems are you solving with the product? What benefits have you realized? Identifying trends happening in my department

very good and easy information

What do you like best? the way is easy to see and work with the information easy to see the overviews predicitions agents activitis are great too sla control, many activities are controlled GoodData is being used by specific parts of our organization because of the large size and high number of employees and departments. GoodData helps resolve a large number of issues You can cross reference data and create all desired reports. Excellent charts and drill down analysis ...

I love using GoodData for creating useful reports for my organization!

What do you like best? The amount of flexibility and the ability to customize reports What do you dislike? Sometimes some reporting parameters can be missing What problems are you solving with the product? What benefits have you realized? It's made life easier while creating organizational reports

Can get the data we need - with the right set up

What do you like best? GoodData offers so many options for compiling reports and dashboards. The report builder asks questions in ways that guide me as a user to getting exactly the information I want. What do you dislike? Not being able to report on "received at" address is a constant challenge and we've had to devise a workaround that is not always reliable. What problems are you solving with the product? What benefits have you realized? Allows us to monitor customer ...

Great integrated solution!

What do you like best? It's easy to build reports and to find specific data. it's also a very nice way to share reports with our clientes What do you dislike? It would be good to build different views for the same reports, hiding some data What problems are you solving with the product? What benefits have you realized? Our Customer Support Team has been using it as a source for our main decisions on prioritization and scaling.

Nice and easy to use good data analytics software. Used as Zendesk client.

What do you like best? Simple to learn and use. Good documentation. You can create your custom metrics with basic knowledge of SQL. Easy to schedule and download reports. What do you dislike? As Zendesk client in GoodData you don't have users management options. As well you can't build or create your custom connections, api etc. What problems are you solving with the product? What benefits have you realized? Reporting and dashboards for contact center. Agent performance. Service ...

Awesome Product

What do you like best? The easy way of producing reports and the options. What do you dislike? the layout seems that it's not the latest. would be great if it looks friendly What problems are you solving with the product? What benefits have you realized? getting the summary and raw the raw data for the agents productivity

good report system

What do you like best? has man options to generate reports in all aspects What do you dislike? it could take time to find the relevant criteria as they look the same What problems are you solving with the product? What benefits have you realized? found many gaps in my work that with the report i could manage better