9.1
Spot Score
Transforming data into decisive action.
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Starts from $20/Month, also offers free forever plan
GoodData stands out as a reliable and high-performing analytics platform, with its key strength lying in its exceptional customer support. Users appreciate the platform for its ease of use in syncing and connecting databases, AI data analysis capabilities, and customization options for dashboards and data modeling. The platform's ability to simplify data model ...Read more
Facilitates easy creation of reports and dashboard designs, especially useful for medium to large organizations.
Excellent customer support that is responsive and helpful.
Efficient data integration and automated insights generation.
User-friendly interface for both data engineers and end users.
Complexity in initial configuration may be challenging for newcomers.
Limited flexibility in data visualization and customization options.
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Showing 51-60 out of 295
AI
Administrator in Capital Markets
08/18/20
good report system
What do you like best? has man options to generate reports in all aspects What do you dislike? it could take time to find the relevant criteria as they look the same What problems are you solving with the product? What benefits have you realized? found many gaps in my work that with the report i could manage better
EB
Ednar B
08/18/20
Good and reliable reporting tool Once you’ve passed the learning curve
What do you like best? The reliability of the platform and the straightforward navigation. What do you dislike? When building custom reports from scratch there’s little guidance and the learning curve can be steep. Especially if you don’t have/spend too much time on it. What problems are you solving with the product? What benefits have you realized? I use it to give get a detailed view of my agents ZD tickets and get a better understanding of the workload balance.
AI
Administrator in Computer Software
08/18/20
Nice and easy to use good data analytics software. Used as Zendesk client.
What do you like best? Simple to learn and use. Good documentation. You can create your custom metrics with basic knowledge of SQL. Easy to schedule and download reports. What do you dislike? As Zendesk client in GoodData you don't have users management options. As well you can't build or create your custom connections, api etc. What problems are you solving with the product? What benefits have you realized? Reporting and dashboards for contact center. Agent performance. Service ...
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AI
Administrator in Information Technology and Services
08/18/20
Excellent tool for reporting
What do you like best? GoodData is very easy to use and very intuitive What do you dislike? Some drill down filter options would be an improvement Recommendations to others considering the product: More customized options What problems are you solving with the product? What benefits have you realized? Mostly performance related reports and information to prepare meetings.
UI
User in Computer Software
08/18/20
Good for what it was but it wasn't all that
What do you like best? Its layout is quite simply and easy to use once you get used to it. Being able to drill into dashboards and tailor individual reports is a great way of getting to key insights quickly. What do you dislike? In some ways it's almost over simplified. Simple but not necessarily the most intuitive. It took me a bit to figure out how to get the most out of it. Maybe not a criticism of GoodData but of ZenDesk as a whole, is that the access to more granular ticket data, ...
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JF
Jason F
08/18/20
Good reporting software
What do you like best? GoodData was pretty easy to get up and running. It had plenty of out of the box reports for my data. What do you dislike? As with anything, creating your own metrics can be a little tedious. What problems are you solving with the product? What benefits have you realized? We are better understanding our customers and the interactions our support agents have with them.
UI
User in Information Technology and Services
08/18/20
Some limitations but overall a decent UX
What do you like best? Export format and different display options What do you dislike? Not being able to render results in the interface when there are a lot of results. What problems are you solving with the product? What benefits have you realized? Insights to ticket volume can be accessed quickly and easily.
IC
Internal Consultant in Consumer Services
08/18/20
I am able to do every kind of charts and reports using good data
What do you like best? Create my own metrics and views to explore my data What do you dislike? Limit of fields that I can insert in a report What problems are you solving with the product? What benefits have you realized? Performance and high level KPIs
AI
Administrator in Consumer Services
08/18/20
Great metrification tool
What do you like best? of the facility to create reports graphics What do you dislike? of the difficulty to access the logic of a metric What problems are you solving with the product? What benefits have you realized? Gooddata helped me create support area analysis
PD
Phil D
08/18/20
Generally good but a difficulty with a few foundational metrics.
What do you like best? Being able to look into the code of each metric. Being able to create metrics and filtering criteria. Pulling large data sets out via CSV. Being able to embed a link to the data and copy the data from that table if needed. What do you dislike? Not being able to create reports with "incompatible" metrics but being able to pull 2 reports then merge (so they are compatible). Some metrics like concurrency can't be (or at least I haven't figured out how) to be ...
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