Gong Reviews in September 2026: User Ratings, Pros & Cons

"Gong has been a great asset to our business team and larger organization."

What do you like best? The ability to communicate internally. Passing vital information across departments What do you dislike? Developing product with holes. There are some things they are just naturally behind on Recommendations to others considering the product: I would recommend What problems are you solving with the product? What benefits have you realized? Call recordings have been crucial. Allows us to review, adapt, and grow

"Transcript Review"

What do you like best? I really like that you can quickly review transcript of a call and for the most part it is transcribed accurately. What do you dislike? Searching for a number or an account can be difficult sometimes as it pulls up the profile, vs call list. What problems are you solving with the product? What benefits have you realized? Reviewing call to retrieve information in preparation for solutions of an escalation or dispute promises that were or were not negotiated.

"Fine tuning sales skills"

What do you like best? Using Gong provides not only an easy way for your peers and managers to give feedback on a call but also gives you the ability to fine-tune your sales skills on your own time with talk time tracking. What do you dislike? It takes a good amount of time to have the call uploaded Recommendations to others considering the product: It takes a bit to get used to but is a great tool once you get it down. What problems are you solving with the product? What benefits have you ...

"GONG makes it easy"

What do you like best? The ability to setup notifications of the types of calls we want to gather insights from based on topics of the conversation. also the simplified way of how it creates a timeline for all the calls to be found and the contact attempts to close it give great coaching insights to level set and uplevel sales reps. What do you dislike? sometimes it takes longer to fix glitches and there is no "last week" to filter calls from. What problems are you solving with the product? ...

"Impressive customer service"

What do you like best? The platform is user friendly and the customer service is great! What do you dislike? Some days it takes incredibly long for calls to process Recommendations to others considering the product: I do not have any recommendations at this time. thank you What problems are you solving with the product? What benefits have you realized? I havent experienced many unfixable problems with gong

"Great Tool for Sales"

What do you like best? The ability to listen to my calls with customers and understand what I need to do to follow up. We have a technical sale so it helps me to relisten to use cases and our product capabilities to better understand our sale. What do you dislike? I dislike the sharing functionality. It seems it is hard to access for my customers when I share the call. The transcript could also use better captioning so the language is better recognizable while reading. Recommendations to ...

"Gong is a helpful tool to keep organized and manage my conversations."

What do you like best? I enjoy getting to see all my conversations in my email just as soon as they have completed. I am able to go back through the conversations and check on things to make additional notes. What do you dislike? So far I really have not had any issues. What problems are you solving with the product? What benefits have you realized? I am able to go back into conversations and take even more in depth notes with things I may have missed or didn't have time to record during it.