Gong Reviews in May 2025: User Ratings, Pros & Cons

"Great sales intelligence platform to be a better rep. One of my favorite everyday tools so far"

What do you like best? I love it that whenever I am in a meeting I dont have to worry about taking notes. I just need to focus on our prospects objetives and how to get going. I also love it that the intelligence in the platform takes you to the exact moment were you talked about key components in the deal. Like whats is there budget when should they be making a decision and if that wasnt enough we even get a transcript.You can learn more about yourself on a weekly basis and which areas you ...

"Great sales intelligence platform to be a better rep. One of my favorite everyday tools so far"

What do you like best? I love it that whenever I am in a meeting I dont have to worry about taking notes. I just need to focus on our prospects objetives and how to get going. I also love it that the intelligence in the platform takes you to the exact moment were you talked about key components in the deal. Like whats is there budget when should they be making a decision and if that wasnt enough we even get a transcript.You can learn more about yourself on a weekly basis and which areas you ...

"Best Self Improvement Software For A Sales Person"

What do you like best? The analysis of calls to give a salesperson an understanding of where they need to improve. If you look at any professional athlete, let's say Golf, you need to see your swing, and understand where you need to focus your improvement. Gong not only let's you see yourself, but through it's voice analysis it identifies your growth areas to focus on. What do you dislike? Due to privacy laws, Gong has to announce that it's recording the session, if you add Gong last minute ...

"Gong is going far"

What do you like best? The review of your own calls but also the ability to listen to colleagues' calls. What do you dislike? Now it is expected for us to review our calls. What problems are you solving with the product? What benefits have you realized? I have not had any problems thus far.

"Gong works great!"

What do you like best? I like how searchable it is - easy to find calls and also find info within the calls. What do you dislike? I honestly can't really think of anything that I don't like. It organizes well. What problems are you solving with the product? What benefits have you realized? I usually go back to fact check things that were said in calls of other people. I like that I can search through transcripts.

"BDR"

What do you like best? Recorded calls and actionable data insights. What do you dislike? Nothing to report here. I really like the platform. Recommendations to others considering the product: Do it What problems are you solving with the product? What benefits have you realized? Very easy to review calls, understand the balance of my talking vs. the prospect's, and focus on talk track patterns that lead to meetings.

"Gong is the BEST!"

What do you like best? I love that gong transcribes my calls so I can easily find the exact piece of the call I'm looking for. As a terrible note taker, Gong makes is so I don't miss anything. The follow up section will help me easily see what needs to be attended to after my calls. What do you dislike? Nothing. Gong is the best! Highly recommend anyone in sales or customer success to use this. Recommendations to others considering the product: N/a What problems are you solving with the ...

"Great coaching tool for our sales org!"

What do you like best? Great interface, really easy to use and very helpful What do you dislike? Delays in transcribing a call can be disappointing What problems are you solving with the product? What benefits have you realized? We are making it easier to coach sales people.

"Great Tool for Sales"

What do you like best? The ability to listen to my calls with customers and understand what I need to do to follow up. We have a technical sale so it helps me to relisten to use cases and our product capabilities to better understand our sale. What do you dislike? I dislike the sharing functionality. It seems it is hard to access for my customers when I share the call. The transcript could also use better captioning so the language is better recognizable while reading. Recommendations to ...

"This tool has been really helpful for the teams"

What do you like best? Analyzing the calls and the stats for every call are extremely helpful. It has brought a lot of incite to the teams that we would not have been able to track otherwise. It has been really beneficial to our teams to make sure that we are making the most out of every call. What do you dislike? I think in the beginning it was a bit difficult to learn exactly how to use it in the most productive manner for the reps. But it was a quick turn around when we learned how to ...