Gong Reviews in May 2025: User Ratings, Pros & Cons

"Banging the Gong for Gong"

What do you like best? Gong's a killer product I've been using for over a year now. Overall, it's full featured, but if i had to really pick one thing it does extremely well (over another call analytics app i've also used in the past) it's the quality of the transcript. It's not flawless, but it's pretty close! I also pay close attention to recommendations, such as talk-listen ratio and patience, which has helped me to make impactful improvements. What do you dislike? Right now, a lot of ...

"Powerful insights effortlessly"

What do you like best? It listens to every conversation I have with prospects, records, analice and creates valuable actionable insights What do you dislike? Not tropicalized to my region needs, I work in Latam and the conversations are different Recommendations to others considering the product: Give it a try, you have all the metrics you need to control your reps without them noticing it What problems are you solving with the product? What benefits have you realized? Always record and ...

"Powerful insights effortlessly"

What do you like best? It listens to every conversation I have with prospects, records, analice and creates valuable actionable insights What do you dislike? Not tropicalized to my region needs, I work in Latam and the conversations are different Recommendations to others considering the product: Give it a try, you have all the metrics you need to control your reps without them noticing it What problems are you solving with the product? What benefits have you realized? Always record and ...

"Gong Review"

What do you like best? The simplicty to use the software. the auto record feature, the emails message to all the participants once the call is ended. Very easy to use software What do you dislike? May be add the number of days the recording would be available What problems are you solving with the product? What benefits have you realized? auto recording feature of the conference calls

"Gong Review"

"Gong makes everything so much easier!"

What do you like best? It's so helpful being able to record my conversations and watch them back AND have the transcript. What do you dislike? Sometimes the transcript doesn't translate correctly, but it can be hard to hear and it seems to do the best it can :) What problems are you solving with the product? What benefits have you realized? I try to take notes during customer calls but sometimes that's hard. It allows me to go back and listen to the call to remember things and share the ...

"Great Coaching Tool"

What do you like best? Improves the process for listening to reps calls but allowing me to find where in the call I need to focus my attention. Their whitepapers are very informational as well. What do you dislike? The mobile app needs to have filters and I would like additional insights. What problems are you solving with the product? What benefits have you realized? Helped identify where my reps were struggling on calls.

"Great Coaching Tool"

What do you like best? Improves the process for listening to reps calls but allowing me to find where in the call I need to focus my attention. Their whitepapers are very informational as well. What do you dislike? The mobile app needs to have filters and I would like additional insights. What problems are you solving with the product? What benefits have you realized? Helped identify where my reps were struggling on calls.

"It is a great, easy, and user-friendly experience."

What do you like best? I love gong in that it helps me know what I have to work on, is really easy to use, and manually adds my calls. I like the playback speeds, the organization of the platform, and being able to write comments. What do you dislike? I dislike when the person I'm calling is blocked out and I can't hear them. Recommendations to others considering the product: The advice I would have is making the calls upload faster. This might be tough to do, but sometimes calls take ...

"Best Self Improvement Software For A Sales Person"

What do you like best? The analysis of calls to give a salesperson an understanding of where they need to improve. If you look at any professional athlete, let's say Golf, you need to see your swing, and understand where you need to focus your improvement. Gong not only let's you see yourself, but through it's voice analysis it identifies your growth areas to focus on. What do you dislike? Due to privacy laws, Gong has to announce that it's recording the session, if you add Gong last minute ...