Gong Reviews in May 2025: User Ratings, Pros & Cons

"I don't have to take notes anymore!"

What do you like best? The transcription services are pretty solid! Great to not have to take crazy notes during sales calls, but instead really focus on the discussion and rely on Gong to consistently capture everything for me. What do you dislike? Can't think of too much... The transcription isn't perfect, but it's understandable and totally fine for what it is - especially if you confirm it on the audio recording. What problems are you solving with the product? What benefits have you ...

"Best feedback of my career"

What do you like best? Love the interaction stats! Specifically, the patience score. I've become a better listener and question-asker not only in my professional life, but in my personal life as well! What do you dislike? I don't need all of the integrations it offers - there are ways to link it to email and have all of your customer comms in one place. I prefer Gainsight as my source of truth in customer success and am happy with Gong for just the recordings/feedback. What problems are you ...

"Best feedback of my career"

What do you like best? Love the interaction stats! Specifically, the patience score. I've become a better listener and question-asker not only in my professional life, but in my personal life as well! What do you dislike? I don't need all of the integrations it offers - there are ways to link it to email and have all of your customer comms in one place. I prefer Gainsight as my source of truth in customer success and am happy with Gong for just the recordings/feedback. What problems are you ...

"Great for be 100% focus on the meeting"

What do you like best? Help you to bet 100% focus on the meeting What do you dislike? Is not very good in Spanish transcripts. Recommendations to others considering the product: definitely try it. is going to change the way you focus on a meeting. What problems are you solving with the product? What benefits have you realized? Now I can review my calls and remember things easily.

"Great Analytics Tool"

What do you like best? being able to quickly review old conversations, and clarify what customers are saying in meetings What do you dislike? sometimes the transcript of text is a little inaccurate Recommendations to others considering the product: give it a try! What problems are you solving with the product? What benefits have you realized? new sales rep ramp up time has decreased. It also allows for multiple perspectives and opinions when reviewing calls/deals. Great help with forecasting.

"9/10"

What do you like best? Very easy to use. Provides great insight. What do you dislike? Sometimes calls do not record which can be frustrating Recommendations to others considering the product: N/a What problems are you solving with the product? What benefits have you realized? Gong allows me as a Salesperson to active listen the entire call as I know gong is transcribing the call for me.

"it make a lot easier to see out mistakes"

What do you like best? the section which shows what we have talked about, and how much client and agent talked What do you dislike? some times it is hard to find a specific recording Recommendations to others considering the product: It is user friendly, coach your Agents in a better way. What problems are you solving with the product? What benefits have you realized? by gong, trained my self when and what to say at right time, and give customers a chance speak more

"it make a lot easier to see out mistakes"

What do you like best? the section which shows what we have talked about, and how much client and agent talked What do you dislike? some times it is hard to find a specific recording Recommendations to others considering the product: It is user friendly, coach your Agents in a better way. What problems are you solving with the product? What benefits have you realized? by gong, trained my self when and what to say at right time, and give customers a chance speak more

"Preserving Tribal Knowledge with Gong.io"

What do you like best? With Gong.io we were able to save the tribal knowledge, which was then used by the new reps as a reference guide to understanding different scenarios, ramp-up and close quickly. What do you dislike? Need to be better with recommendations and storage. What problems are you solving with the product? What benefits have you realized? Few problem statements we were able to resolve were as follows: Training Onboarding Ramp-up Preserving tribal knowledge Analysing what's ...

"Preserving Tribal Knowledge with Gong.io"

What do you like best? With Gong.io we were able to save the tribal knowledge, which was then used by the new reps as a reference guide to understanding different scenarios, ramp-up and close quickly. What do you dislike? Need to be better with recommendations and storage. What problems are you solving with the product? What benefits have you realized? Few problem statements we were able to resolve were as follows: Training Onboarding Ramp-up Preserving tribal knowledge Analysing what's ...