Gong Reviews in September 2026: User Ratings, Pros & Cons

"Consistent Improvement and Never Miss a Note"

What do you like best? -Allows me to scale up training quickly because I am able to watch more senior salespeople on calls. My training has gone five times faster due to this ability. -Allows me to always be up to date with my customers because I can watch the calls quickly before any follow-up calls. This gives me major peace of mind. -Lastly, I enjoy the fact that I am able to evaluate important data collected from my calls to continuously improve key performance metrics. What do you ...

"Great sales tool for individual contributors and managers"

What do you like best? The thing I like best about gong is the segmented portions of the call gong includes in all records. If I'm listening to a longer call or demo, I can go right to 'budget talks' or 'challenges' and I think that's super helpful. What do you dislike? I've used Gong for about 2 months now and there isn't anything I dislike about the platform so far. I think it's way more valuable than just having a recorded call because it highlights who's doing the most talking, segments ...

"A must have for reps, coaches and trainers"

What do you like best? Gong is great for listening to previously recorded calls, whether they be your own, a colleague, someone you manage or others within the org. A great way to hear talk tracks, provide feedback and learn about challenges prospects and merchants are going through. The ability to fast forward to calls on the fly and get to the root of questions and have calls transcribed (clearly most of the time) is crucial to get to the root of a call or find a gap or highlight you ...

"Why Gong Is Necessary"

What do you like best? Gong has been most helpful in coaching and team selling sessions with my colleagues. It allows me and my team to go back and listen to our conversations which has been a valuable lesson since it's often that we don't hear everything correctly the first time. It has also been great to listen to other calls to learn more about what language is resonating with our customers or hear about new products being discussed. What do you dislike? Gong could be more helpful if you ...

"Great tool to improve personal and team skillset"

What do you like best? I love the ability to view stats to see how I compare to other colleagues in regards to the number of calls I listen to, and some of the topic areas we touch on in calls. This allows us to recognize what other reps are doing that others aren't, in hopes we can improve our talk tracks. I also love being able to listen in and the ability to join in on live demos that I set for our Account Executives. What do you dislike? When I try to listen back on calls that I made ...

"Great for a sales team trying to improve"

What do you like best? I love that gong is able to give me stats about different aspects of my calls to help me improve my technique. What do you dislike? Sometimes the transcript of calls is a little bit off, but usually it's not a big deal. What problems are you solving with the product? What benefits have you realized? I've been able to break some bad habits by tracking certain words or phrases I overuse during calls. This is so beneficial to getting my technique down.

"Great for a sales team trying to improve"

What do you like best? I love that gong is able to give me stats about different aspects of my calls to help me improve my technique. What do you dislike? Sometimes the transcript of calls is a little bit off, but usually it's not a big deal. What problems are you solving with the product? What benefits have you realized? I've been able to break some bad habits by tracking certain words or phrases I overuse during calls. This is so beneficial to getting my technique down.

"I don't have to take notes anymore!"

What do you like best? The transcription services are pretty solid! Great to not have to take crazy notes during sales calls, but instead really focus on the discussion and rely on Gong to consistently capture everything for me. What do you dislike? Can't think of too much... The transcription isn't perfect, but it's understandable and totally fine for what it is - especially if you confirm it on the audio recording. What problems are you solving with the product? What benefits have you ...

"Recording is Great!"

What do you like best? I love the ability to record any call on any platform. This gives my team flexibility while still being able to gain valuable insights. What do you dislike? No complaints here! No issues with Gong whatsoever. What problems are you solving with the product? What benefits have you realized? Gong helps my team identify potential growth by highlighting keywords and actions in calls that are recorded.

"I don't have to take notes anymore!"

What do you like best? The transcription services are pretty solid! Great to not have to take crazy notes during sales calls, but instead really focus on the discussion and rely on Gong to consistently capture everything for me. What do you dislike? Can't think of too much... The transcription isn't perfect, but it's understandable and totally fine for what it is - especially if you confirm it on the audio recording. What problems are you solving with the product? What benefits have you ...