Gong Reviews in May 2025: User Ratings, Pros & Cons

"Gong will take you to the next level"

What do you like best? Having access to gong to as a sales and coaching tool has been a great addition to my sales arsenal. Gong has allowed me to go back and listen to calls to not only find opportunities to improve but to refresh my memory on what was discussed capture important details or information that I may have missed, forgotten or did not add to my notes in Salesforce. I also love being able to listen my peers calls and demo's anytime I want, especially since I like to do this ...

"Great for capturing notes and improving"

What do you like best? I love how Gong allows me to focus on conversations rather than trying to capture notes. I can go back into the platform to re-listen to calls and capture notes or even copy and paste from the transcript. It's super simple to share snippets with colleagues for feedback. What do you dislike? I think editing a snippet could be a little easier but this is very minor What problems are you solving with the product? What benefits have you realized? Saved time, become more ...

"Amazing Tool For Deep Insights"

What do you like best? Keyword search provides amazing insights into the conversations. It allows us to quickly search for specific sections of the conversations saving loads of time when trying to pinpoint specific answers. For example, when we are looking for answers regarding timelines, this is the best way to get there quickly to ensure that we have all the correct information. I find this particularly valuable as a result of the speed in which I can get these tasks accomplished. ...

"Great experience with Gong so far!"

What do you like best? I really like that you can speed up the calls and provide feedback on any given snippet. The share internally vs. share externally feature is really great as well. Also, the categorization of the call is typically very accurate and helps me to remember what I discussed with clients! What do you dislike? I dont like how on the "Home" page, there isnt a default search filter that pops up on the lefthand side bar where I can search by client etc. Therefore, I typically ...

"Gong helps make sales coaching in an asynchronous environment easier!"

What do you like best? The ability to provide coaching feedback to my reps in the comments section of recorded calls or through scorecards is super valuable. Our company has gone digital by default and it's very important as a sales organization to be able to provide asynchronous feedback, especially as teams move across different time zones and time for feedback during 1-1s become more limited. Each week, I have my reps tag me in a call snippet focused on the primary thing we are working ...

"Value Prop"

What do you like best? Ability to understand a sales team's grasp of the value of the solution we are positioning. Can quickly identify new approaches are put into place by the team. What do you dislike? Sometimes transcriptions are clear -- don't really need to take notes during a call but it isn't always transcribed correctly. Would be nice to be able to update transcriptions to correct them Recommendations to others considering the product: Use of keywords for messaging is valuable What ...

"High detail, very usable call review tool"

What do you like best? The Filters to search calls by how many questions were asked, what keywords were spoken, etc is incredibly valuable to finding the best calls to go over and review. What do you dislike? Not my complaint, because I enjoy it, but a team member has mentioned they find the color scheme gaudy. What problems are you solving with the product? What benefits have you realized? Our previous software had the call laid out as a single bar, but Gong shows you who is talking, when, ...

"I don't have to take notes anymore!"

What do you like best? The transcription services are pretty solid! Great to not have to take crazy notes during sales calls, but instead really focus on the discussion and rely on Gong to consistently capture everything for me. What do you dislike? Can't think of too much... The transcription isn't perfect, but it's understandable and totally fine for what it is - especially if you confirm it on the audio recording. What problems are you solving with the product? What benefits have you ...

"Recording is Great!"

What do you like best? I love the ability to record any call on any platform. This gives my team flexibility while still being able to gain valuable insights. What do you dislike? No complaints here! No issues with Gong whatsoever. What problems are you solving with the product? What benefits have you realized? Gong helps my team identify potential growth by highlighting keywords and actions in calls that are recorded.

"Recording is Great!"

What do you like best? I love the ability to record any call on any platform. This gives my team flexibility while still being able to gain valuable insights. What do you dislike? No complaints here! No issues with Gong whatsoever. What problems are you solving with the product? What benefits have you realized? Gong helps my team identify potential growth by highlighting keywords and actions in calls that are recorded.