Gong Reviews in September 2026: User Ratings, Pros & Cons

"Best call analysis and coaching software, period."

What do you like best? Gong's usability is fantastic, the level of detail provided is just enough to keep you focused on what data matters and the software is super intuitive. What do you dislike? I wish the analytics were a bit more intuitive. What problems are you solving with the product? What benefits have you realized? We are coaching our sales team members to better manage their tone, disfluencies, and ability to balance talk time.

"Value Prop"

What do you like best? Ability to understand a sales team's grasp of the value of the solution we are positioning. Can quickly identify new approaches are put into place by the team. What do you dislike? Sometimes transcriptions are clear -- don't really need to take notes during a call but it isn't always transcribed correctly. Would be nice to be able to update transcriptions to correct them Recommendations to others considering the product: Use of keywords for messaging is valuable What ...

"Amazing Tool For Deep Insights"

What do you like best? Keyword search provides amazing insights into the conversations. It allows us to quickly search for specific sections of the conversations saving loads of time when trying to pinpoint specific answers. For example, when we are looking for answers regarding timelines, this is the best way to get there quickly to ensure that we have all the correct information. I find this particularly valuable as a result of the speed in which I can get these tasks accomplished. ...

"Great for capturing notes and improving"

What do you like best? I love how Gong allows me to focus on conversations rather than trying to capture notes. I can go back into the platform to re-listen to calls and capture notes or even copy and paste from the transcript. It's super simple to share snippets with colleagues for feedback. What do you dislike? I think editing a snippet could be a little easier but this is very minor What problems are you solving with the product? What benefits have you realized? Saved time, become more ...

"Incredible resource for a salesperson"

What do you like best? Gong provides me the opportunity to focus more on the conversation in the moment as well as meaningful analysis, which ultimately leads to efficient learning. What do you dislike? Some of the restrictions due to state laws. Recommendations to others considering the product: It is a helpful sales tool. What problems are you solving with the product? What benefits have you realized? It solves for any missed information or details during conversations.

"Total Game Changer for Sales"

What do you like best? One of the best things about Gong is the call transcript button. This makes it very easy to find little nuggets of information of the call. Rather than listen to the long call, just hit Control F on your keyboard and find it yourself! What do you dislike? I don't have anything in particular I don't like at the moment! What problems are you solving with the product? What benefits have you realized? Often times I need to reference calls for important bits on ...

"Great experience with Gong so far!"

What do you like best? I really like that you can speed up the calls and provide feedback on any given snippet. The share internally vs. share externally feature is really great as well. Also, the categorization of the call is typically very accurate and helps me to remember what I discussed with clients! What do you dislike? I dont like how on the "Home" page, there isnt a default search filter that pops up on the lefthand side bar where I can search by client etc. Therefore, I typically ...

"Gong helps make sales coaching in an asynchronous environment easier!"

What do you like best? The ability to provide coaching feedback to my reps in the comments section of recorded calls or through scorecards is super valuable. Our company has gone digital by default and it's very important as a sales organization to be able to provide asynchronous feedback, especially as teams move across different time zones and time for feedback during 1-1s become more limited. Each week, I have my reps tag me in a call snippet focused on the primary thing we are working ...

"Brilliant product"

What do you like best? I didn't see the value of Gong until I started using it! Having the ability to review calls after they've finished allows you to concentrate on your call instead of getting distracted taking notes. What do you dislike? The auto transcribe feature is good but not great. I guess this will improve with time as speech-to-text tech develops. What problems are you solving with the product? What benefits have you realized? I no longer need to take notes whilst on a call ...

"Very easy to use and extremely needed for any sales organization."

What do you like best? The Transcript feature. It allows for quick reference. What do you dislike? The time it takes for a video to load. Sometimes I want to listen asap. What problems are you solving with the product? What benefits have you realized? Understanding prospects and customers better.