Gong Reviews in May 2025: User Ratings, Pros & Cons

"Very easy to use and extremely needed for any sales organization."

What do you like best? The Transcript feature. It allows for quick reference. What do you dislike? The time it takes for a video to load. Sometimes I want to listen asap. What problems are you solving with the product? What benefits have you realized? Understanding prospects and customers better.

"Brilliant product"

What do you like best? I didn't see the value of Gong until I started using it! Having the ability to review calls after they've finished allows you to concentrate on your call instead of getting distracted taking notes. What do you dislike? The auto transcribe feature is good but not great. I guess this will improve with time as speech-to-text tech develops. What problems are you solving with the product? What benefits have you realized? I no longer need to take notes whilst on a call ...

"Incredible resource for a salesperson"

What do you like best? Gong provides me the opportunity to focus more on the conversation in the moment as well as meaningful analysis, which ultimately leads to efficient learning. What do you dislike? Some of the restrictions due to state laws. Recommendations to others considering the product: It is a helpful sales tool. What problems are you solving with the product? What benefits have you realized? It solves for any missed information or details during conversations.

"A must have for reps, coaches and trainers"

What do you like best? Gong is great for listening to previously recorded calls, whether they be your own, a colleague, someone you manage or others within the org. A great way to hear talk tracks, provide feedback and learn about challenges prospects and merchants are going through. The ability to fast forward to calls on the fly and get to the root of questions and have calls transcribed (clearly most of the time) is crucial to get to the root of a call or find a gap or highlight you ...

"Great tool to improve personal and team skillset"

What do you like best? I love the ability to view stats to see how I compare to other colleagues in regards to the number of calls I listen to, and some of the topic areas we touch on in calls. This allows us to recognize what other reps are doing that others aren't, in hopes we can improve our talk tracks. I also love being able to listen in and the ability to join in on live demos that I set for our Account Executives. What do you dislike? When I try to listen back on calls that I made ...

"Best call analysis and coaching software, period."

What do you like best? Gong's usability is fantastic, the level of detail provided is just enough to keep you focused on what data matters and the software is super intuitive. What do you dislike? I wish the analytics were a bit more intuitive. What problems are you solving with the product? What benefits have you realized? We are coaching our sales team members to better manage their tone, disfluencies, and ability to balance talk time.

"Total Game Changer for Sales"

What do you like best? One of the best things about Gong is the call transcript button. This makes it very easy to find little nuggets of information of the call. Rather than listen to the long call, just hit Control F on your keyboard and find it yourself! What do you dislike? I don't have anything in particular I don't like at the moment! What problems are you solving with the product? What benefits have you realized? Often times I need to reference calls for important bits on ...

"Great sales tool for individual contributors and managers"

What do you like best? The thing I like best about gong is the segmented portions of the call gong includes in all records. If I'm listening to a longer call or demo, I can go right to 'budget talks' or 'challenges' and I think that's super helpful. What do you dislike? I've used Gong for about 2 months now and there isn't anything I dislike about the platform so far. I think it's way more valuable than just having a recorded call because it highlights who's doing the most talking, segments ...

"Great for a sales team trying to improve"

What do you like best? I love that gong is able to give me stats about different aspects of my calls to help me improve my technique. What do you dislike? Sometimes the transcript of calls is a little bit off, but usually it's not a big deal. What problems are you solving with the product? What benefits have you realized? I've been able to break some bad habits by tracking certain words or phrases I overuse during calls. This is so beneficial to getting my technique down.

"Great for a sales team trying to improve"

What do you like best? I love that gong is able to give me stats about different aspects of my calls to help me improve my technique. What do you dislike? Sometimes the transcript of calls is a little bit off, but usually it's not a big deal. What problems are you solving with the product? What benefits have you realized? I've been able to break some bad habits by tracking certain words or phrases I overuse during calls. This is so beneficial to getting my technique down.