Gong Reviews in September 2026: User Ratings, Pros & Cons

"So Helpful!"

What do you like best? I love the ability to share calls and leave detailed feedback. It has been so helpful for me and my team. We are able to share calls with each other to seek areas in which we can improve our skills and performance. What do you dislike? I honestly haven't found anything that I really dislike. What problems are you solving with the product? What benefits have you realized? Training within our business. Helping our sales team improve.

"Great way to perfect delivery and make follow up easy"

What do you like best? After taking over accounts where other managers had calls with clients, it has been awesome to get a great idea of where to start with existing clients. I have also loved how it makes coaching easy with specific examples of what I'm doing well and where I can improve. Also, the ability to send video clips to the client to review allows them to focus on the call which improves the engagement and call outcomes. What do you dislike? It took me a bit to understand what to ...

"Director of Operations"

What do you like best? Tracking the calls that are most important to the team and creating a library of calls from our customers has allowed us to quickly get new Team Mates up to speed. It's an integral part of our onboarding for every member of our team. What do you dislike? I'm not a huge fan of the HubSpot integration. I wish we would see more information back in HubSpot and be able to click into calls and build reports around Sales activity. We live within our CRM and when my team has ...

"I love Gong."

What do you like best? The ability to send calls to clients so that I do not have to re-demo. I love the ability to train new associates based on calls that have happened. We can identify "best in class" demonstrations to share. It helps with talk track improvement, the ability to see team level stats and have competitions based on the results. What do you dislike? Sometimes Gong doesn't join my calls and I have to manually add it. Sometimes it joins internal calls when it shouldn't and we ...

"Helpful when reviewing the details of past sales calls."

What do you like best? The ability to see a transcript following the call, enables for a smooth review and providing next steps. What do you dislike? The chime when entering the room can often come in 5-10 minutes after the meeting has begun. What problems are you solving with the product? What benefits have you realized? Becoming an overall better presenter. Learning from previous calls of mine and my team members.

"High detail, very usable call review tool"

What do you like best? The Filters to search calls by how many questions were asked, what keywords were spoken, etc is incredibly valuable to finding the best calls to go over and review. What do you dislike? Not my complaint, because I enjoy it, but a team member has mentioned they find the color scheme gaudy. What problems are you solving with the product? What benefits have you realized? Our previous software had the call laid out as a single bar, but Gong shows you who is talking, when, ...

"Gong will take you to the next level"

What do you like best? Having access to gong to as a sales and coaching tool has been a great addition to my sales arsenal. Gong has allowed me to go back and listen to calls to not only find opportunities to improve but to refresh my memory on what was discussed capture important details or information that I may have missed, forgotten or did not add to my notes in Salesforce. I also love being able to listen my peers calls and demo's anytime I want, especially since I like to do this ...

"Gong is great!"

What do you like best? The analysis of the call - it's really well thought out and detail oriented! What do you dislike? Nothing, the UI is fantastic and I'm really glad we have it. What problems are you solving with the product? What benefits have you realized? No problems so far.

"You want to imporve? Use Gong!"

What do you like best? Gong is an incredible tool to go back to your meetings and review your mistakes and refresh on things that have been discussed. I use Gong mostly to review my conversations with clients and to prepare for upcoming meetings. With great features as listening only to what the client said I can listen to calls to less than half of the actual time of a call. In addition, you can easily skip to the next speaker in a recording to listen to fast forward. Lastly, Gong is ...

"I need Gong for my job (as a Product Manager)"

What do you like best? While I'm not on the sales team, Gong offers exceptional insight into how our sales team and our prospects are responding to new features. It's invaluable for figuring out if features are really resonating with prospects, which is a group of people it's difficult for Product Managers to talk to. In terms of features, hands down the creation of Trackers is my favorite features. Life saver. What do you dislike? There's some restrictions on how you can use Trackers and ...