Gong Reviews in May 2025: User Ratings, Pros & Cons

"Gong is Great!"

What do you like best? Gong is simple to use and captures great details that helps us improve our sales process and keep track of opportunities. We have used it for training and sales support as well. Clients love the fact we can send the meeting video and recording to them following a call. What do you dislike? In general, the system is easy to use and not much to dislike. Maybe they could allow for other staff that does not have paid user licenses help manage the system by being a tech ...

"Amazing tool for a number of reasons"

What do you like best? One of my favorite features is the call transcripts. What do you dislike? The topics aren't always super accurate, but they work well enough. What problems are you solving with the product? What benefits have you realized? I often have back-to-back client calls all day long, and I'm not the best at taking notes during a call so it's easy to forget exactly what was said or what my action items are. This helps me go back and easily find the moments that I need in order ...

"The Most Helpful Call Recording/Coaching Tool I Have Used"

What do you like best? We have used a handful of different call recording/coaching tools over the years. I personally have used it both in supervisory and subordinate roles. It works the way it is supposed to, and it is easy for all team members to use, which makes it invaluable to our team. What do you dislike? The only thing I dislike is not being able to customize the name of the recorder when it is in your meeting, something we used to be able to do years ago when we first had ...

"Super easy & useful tool for any customer facing role"

What do you like best? It's super easy to go back and listen to sales calls What do you dislike? Not much; pretty straight forward honestly. I don't use a ton of the bells and whistles but for my role, it's really helpful What problems are you solving with the product? What benefits have you realized? It makes it a lot easier to run calls naturally, since you don't have to worry about taking notes. Instead you can just focus on the conversation, and circle back later to pick up on little ...

"Helpful when reviewing the details of past sales calls."

What do you like best? The ability to see a transcript following the call, enables for a smooth review and providing next steps. What do you dislike? The chime when entering the room can often come in 5-10 minutes after the meeting has begun. What problems are you solving with the product? What benefits have you realized? Becoming an overall better presenter. Learning from previous calls of mine and my team members.

"You want to imporve? Use Gong!"

What do you like best? Gong is an incredible tool to go back to your meetings and review your mistakes and refresh on things that have been discussed. I use Gong mostly to review my conversations with clients and to prepare for upcoming meetings. With great features as listening only to what the client said I can listen to calls to less than half of the actual time of a call. In addition, you can easily skip to the next speaker in a recording to listen to fast forward. Lastly, Gong is ...

"I need Gong for my job (as a Product Manager)"

What do you like best? While I'm not on the sales team, Gong offers exceptional insight into how our sales team and our prospects are responding to new features. It's invaluable for figuring out if features are really resonating with prospects, which is a group of people it's difficult for Product Managers to talk to. In terms of features, hands down the creation of Trackers is my favorite features. Life saver. What do you dislike? There's some restrictions on how you can use Trackers and ...

"Gong is great!"

What do you like best? The analysis of the call - it's really well thought out and detail oriented! What do you dislike? Nothing, the UI is fantastic and I'm really glad we have it. What problems are you solving with the product? What benefits have you realized? No problems so far.

"Best call analysis and coaching software, period."

What do you like best? Gong's usability is fantastic, the level of detail provided is just enough to keep you focused on what data matters and the software is super intuitive. What do you dislike? I wish the analytics were a bit more intuitive. What problems are you solving with the product? What benefits have you realized? We are coaching our sales team members to better manage their tone, disfluencies, and ability to balance talk time.

"Incredible resource for a salesperson"

What do you like best? Gong provides me the opportunity to focus more on the conversation in the moment as well as meaningful analysis, which ultimately leads to efficient learning. What do you dislike? Some of the restrictions due to state laws. Recommendations to others considering the product: It is a helpful sales tool. What problems are you solving with the product? What benefits have you realized? It solves for any missed information or details during conversations.