Gong Reviews in May 2025: User Ratings, Pros & Cons

"Great Tool"

What do you like best? With my busy schedule, sometimes I am unable to hop on a call. Having gong allows me to listen at a later time. Not only is it great to review the calls I have set up, but also learn from other calls from members on my team. What do you dislike? I have not found any flaws in the product thus far. Recommendations to others considering the product: Use it as much as you can, it is a great resource! What problems are you solving with the product? What benefits have you ...

"ST Gong Review"

What do you like best? Easy access to listen to calls and send calls to others What do you dislike? could have more tabs on the side bar for easy access Recommendations to others considering the product: Definitely use this product for all your call needs! What problems are you solving with the product? What benefits have you realized? being able to listen back to calls and improve my talk track and learn from others

"Helpful software for creating more focused, attentative salespeople"

What do you like best? Having the host-speaker breakdown and recording is very helpful and allows me to focus on my calls, the guest, and the moment, not on taking precise, detailed notes. After the call, being given a breakdown of my call behavior (talk ratio, patience, etc) allows me to gauge my own success on the call and how that is reflected across other calls. Rather than being stuck thinking, oh no, what did they say?, I can go back to the exact moment and hear it for myself. What do ...

"Best way to improve your calls"

What do you like best? That I can listen on my phone. Very helpful! What do you dislike? I need more help learning all the capabilities What problems are you solving with the product? What benefits have you realized? My professionalism on the call. It has improved drastically and I also can review questions and come up with better ones.

"Amazing sales enablement possibilities"

What do you like best? Gong is easy to use on a day-to-day basis and provides incredibly valuable insights at both the rep and team level. What do you dislike? My only complaint (which isn't really fair) is that since I wasn't involved in the initial evaluation or implementation I'd benefit from some ongoing education opportunities. It may even exist and I'm simply not aware of it, but some sort of self-guided training to get even deeper into the product would be great. The rollout across ...

"I love Gong."

What do you like best? The ability to send calls to clients so that I do not have to re-demo. I love the ability to train new associates based on calls that have happened. We can identify "best in class" demonstrations to share. It helps with talk track improvement, the ability to see team level stats and have competitions based on the results. What do you dislike? Sometimes Gong doesn't join my calls and I have to manually add it. Sometimes it joins internal calls when it shouldn't and we ...

"Necessity for customer facing meetings"

What do you like best? Gong records all calls automatically and outlines key points that you can define. It helps tremendously with recapping calls and tracking action items and specific topics during your call. As someone on back to back customer facing meetings most of the time it is essential in recapping and tracking actions items in an easy to read and searchable UI. What do you dislike? No complaints so far! Maybe a feature to send action items post meeting in an email ...

"So Helpful!"

What do you like best? I love the ability to share calls and leave detailed feedback. It has been so helpful for me and my team. We are able to share calls with each other to seek areas in which we can improve our skills and performance. What do you dislike? I honestly haven't found anything that I really dislike. What problems are you solving with the product? What benefits have you realized? Training within our business. Helping our sales team improve.

"Great way to perfect delivery and make follow up easy"

What do you like best? After taking over accounts where other managers had calls with clients, it has been awesome to get a great idea of where to start with existing clients. I have also loved how it makes coaching easy with specific examples of what I'm doing well and where I can improve. Also, the ability to send video clips to the client to review allows them to focus on the call which improves the engagement and call outcomes. What do you dislike? It took me a bit to understand what to ...

"Director of Operations"

What do you like best? Tracking the calls that are most important to the team and creating a library of calls from our customers has allowed us to quickly get new Team Mates up to speed. It's an integral part of our onboarding for every member of our team. What do you dislike? I'm not a huge fan of the HubSpot integration. I wish we would see more information back in HubSpot and be able to click into calls and build reports around Sales activity. We live within our CRM and when my team has ...