Gong Reviews in September 2026: User Ratings, Pros & Cons

"Best way to improve your calls"

What do you like best? That I can listen on my phone. Very helpful! What do you dislike? I need more help learning all the capabilities What problems are you solving with the product? What benefits have you realized? My professionalism on the call. It has improved drastically and I also can review questions and come up with better ones.

"Great Tool"

What do you like best? With my busy schedule, sometimes I am unable to hop on a call. Having gong allows me to listen at a later time. Not only is it great to review the calls I have set up, but also learn from other calls from members on my team. What do you dislike? I have not found any flaws in the product thus far. Recommendations to others considering the product: Use it as much as you can, it is a great resource! What problems are you solving with the product? What benefits have you ...

"ST Gong Review"

What do you like best? Easy access to listen to calls and send calls to others What do you dislike? could have more tabs on the side bar for easy access Recommendations to others considering the product: Definitely use this product for all your call needs! What problems are you solving with the product? What benefits have you realized? being able to listen back to calls and improve my talk track and learn from others

"Helpful software for creating more focused, attentative salespeople"

What do you like best? Having the host-speaker breakdown and recording is very helpful and allows me to focus on my calls, the guest, and the moment, not on taking precise, detailed notes. After the call, being given a breakdown of my call behavior (talk ratio, patience, etc) allows me to gauge my own success on the call and how that is reflected across other calls. Rather than being stuck thinking, oh no, what did they say?, I can go back to the exact moment and hear it for myself. What do ...

"Amazing sales enablement possibilities"

What do you like best? Gong is easy to use on a day-to-day basis and provides incredibly valuable insights at both the rep and team level. What do you dislike? My only complaint (which isn't really fair) is that since I wasn't involved in the initial evaluation or implementation I'd benefit from some ongoing education opportunities. It may even exist and I'm simply not aware of it, but some sort of self-guided training to get even deeper into the product would be great. The rollout across ...

"The Most Helpful Call Recording/Coaching Tool I Have Used"

What do you like best? We have used a handful of different call recording/coaching tools over the years. I personally have used it both in supervisory and subordinate roles. It works the way it is supposed to, and it is easy for all team members to use, which makes it invaluable to our team. What do you dislike? The only thing I dislike is not being able to customize the name of the recorder when it is in your meeting, something we used to be able to do years ago when we first had ...

"Amazing tool for a number of reasons"

What do you like best? One of my favorite features is the call transcripts. What do you dislike? The topics aren't always super accurate, but they work well enough. What problems are you solving with the product? What benefits have you realized? I often have back-to-back client calls all day long, and I'm not the best at taking notes during a call so it's easy to forget exactly what was said or what my action items are. This helps me go back and easily find the moments that I need in order ...

"Super easy & useful tool for any customer facing role"

What do you like best? It's super easy to go back and listen to sales calls What do you dislike? Not much; pretty straight forward honestly. I don't use a ton of the bells and whistles but for my role, it's really helpful What problems are you solving with the product? What benefits have you realized? It makes it a lot easier to run calls naturally, since you don't have to worry about taking notes. Instead you can just focus on the conversation, and circle back later to pick up on little ...

"Gong is Great!"

What do you like best? Gong is simple to use and captures great details that helps us improve our sales process and keep track of opportunities. We have used it for training and sales support as well. Clients love the fact we can send the meeting video and recording to them following a call. What do you dislike? In general, the system is easy to use and not much to dislike. Maybe they could allow for other staff that does not have paid user licenses help manage the system by being a tech ...

"Necessity for customer facing meetings"

What do you like best? Gong records all calls automatically and outlines key points that you can define. It helps tremendously with recapping calls and tracking action items and specific topics during your call. As someone on back to back customer facing meetings most of the time it is essential in recapping and tracking actions items in an easy to read and searchable UI. What do you dislike? No complaints so far! Maybe a feature to send action items post meeting in an email ...