Gong Reviews in May 2025: User Ratings, Pros & Cons

"No other call coaching tool like it!"

What do you like best? Gong is the ultimate call coaching tool for sales. The interface, dashboard, features on call playback, etc help me to effectively scale-coach my team. Gong continuously evolves its product to drive intelligence on call trends and be useful to managers. Also from a rep perspective, best way to take notes and have dialogue with their leaders on their calls. What do you dislike? I believe this may have to do with our internal restrictions but we now have to manually add ...

"Perfect software for improving your sales calls!"

What do you like best? - Ability to request feedback from your peers and manager, as well as yourself - Ability to receive notifications of recent calls and request feedback of or access the call from the email - Ease of use for the most part - Aesthetics of the platform is pleasing What do you dislike? While easy to use for the most part, sometimes accessing calls from Gong directly is difficult. It could be user error, but I do still think it should be a bit more user friendly in that ...

"Game Tape"

What do you like best? This platform allows you to listen to conversations, the same way an athlete would watch their game film, to highlight successes, learn from failures, and highlight opportunities to improve. What do you dislike? There is some manual labor involved but it is worth the investment for the potential benefits that come from the coaching. What problems are you solving with the product? What benefits have you realized? We are finding ways to improve conversations that sales ...

"Perfect Insight to help in training employees"

What do you like best? How I can dive into a call and really get a feel of how an employee can better him or her self. What do you dislike? I wish the navigation was a little clearer. What problems are you solving with the product? What benefits have you realized? As a Team lead I am able to solve a lot of problems by getting clear insights on how conversations are going between reps and customers and can help train them better.

"Very helpful sales tool"

What do you like best? Ability to listen back to calls so you do not need to take as detailed notes, ability to find out background information from previous conversations, and being able to listen to other reps on the team to see how they approach different scenarios. Being able to go back immediately after the call to clear up any confusion is a great feature to have in such a fast paced environment. Also, with the ability to record and send calls to clients, if there is any he said/she ...

"Very useful system with good metrics"

What do you like best? The analysis of the phone call gives good insight into how the call was structured and allows navigating to particular points in a call very easy. What do you dislike? The voice to text function for the transcript can be inaccurate so I rely on the recording. What problems are you solving with the product? What benefits have you realized? I'm able to easily rehash a sales conversation and remind myself of what was discussed, offered, etc.

"Easy to use"

What do you like best? Incredibly simple to track keywords throughout the script What do you dislike? Definitely easy to schedule, easy integration, no issues What problems are you solving with the product? What benefits have you realized? Listening to other calls to identify the best strategies for sales tactics.

"Gong From AE Perspective"

What do you like best? I like the call recording and transcript feature of Gong. Allows me to self coach and keep track of next steps I may have missed on calls. What do you dislike? I dont like that every person has to have an account that I share content from Gong with. What problems are you solving with the product? What benefits have you realized? I am solving holes that our CRM has in tracking deals, conversations and overall relationships with customers.

"Everything is great but the search"

What do you like best? being able to listen/see old calls, with the text analyzed so I can find specific parts of the conversation is so valuable What do you dislike? I hate that finding the call in question is so cumbersome. I search by name, Gong tells me there is no matching calls... I then, painfully, go to the specific date looking at all my calls and sure enough there it is with the exact name I tried to search for but some how couldn't find it. Recommendations to others considering ...

"Great product to capture missed notes, reflect on performance, and share learnings"

What do you like best? What I like best about the product are the ability to go back to review performance of myself as well as other team members. I also like the ability to comment on sections of the recorded calls because they allow us to communicate more efficiently and more targeted. Finally, I really like the auto-generated performance section. This includes the percentage of talk time for all the members within the calls. Patience is also an interesting metric for me to track for ...