Gong Reviews in September 2026: User Ratings, Pros & Cons

"Ring the Gong!"

What do you like best? Account Visualization Note taking Sharing capabilities What do you dislike? I would like more best practice ideas on curating a call recording library Gong is far superior to competitors I've used, but it does lack a call highlighting bar that I miss Recommendations to others considering the product: Make sure you have a management team dedicated to taking time to review calls on a regular basis What problems are you solving with the product? What benefits have you ...

"Robust notetaking tool"

What do you like best? This is a great automated recording and notetaking tool that provides immediate value, especially in decentralized remote work environments. What do you dislike? I do not see any downsides of utilizing this tool. What problems are you solving with the product? What benefits have you realized? We use this tool for internal coaching and feedback, as well as personal recorded notetaking and call analysis.

"Gong has been great in allowing me to learn from my own calls and learn calls of others"

What do you like best? Being able to listen back to my calls to pick up details I wasn't able to write down, as well as being able to share calls between colleagues What do you dislike? Sometimes the transcript feature isn't 100% right, however it means I can search for keywords to locate a specific section of a call What problems are you solving with the product? What benefits have you realized? Product training and objection handling are two problems, as I can learn from those who excel ...

"The intelligence behind the software is incredible."

What do you like best? Gong allows you to get to the right calls quickly. What do you dislike? It is not super intuitive. It takes some training and practice. I am still not sure what all is possible. Recommendations to others considering the product: If you value coaching inside or outside reps on their conversations Gong is a great option What problems are you solving with the product? What benefits have you realized? Sales calls and coaching.

"Great tool for learning"

What do you like best? The most helpful thing about Gong is the reality of your conversations when listening to them on replay. Most reps have an idea of what they sound like on the phone but Gong does an excellent job of highlighting the highs and lows of your conversation with a prospect. The way Gong achieves this is by breaking down segments of the conversation into "buckets" of the topic being discussed. This can range from "small talk" to "Pricing" and everything in-between. I find ...

"Very useful product in a call-focused environment"

What do you like best? Being able to see words or phrases that concert more people, my boss being able to review my calls and make comments/suggestions, being able to review calls again before a follow up What do you dislike? Sometimes it takes all day for calls to be imported. This generally isn’t a big deal unless I’m passing the call to the next step and they need to review it What problems are you solving with the product? What benefits have you realized? Being able to quickly look at ...

"Short cut to be data driven"

What do you like best? I love the content of the Point of Interest menu. This helps me make sure that I am on top of my to-do for every op. Also the fact that you can see all communication in one place as well as see the talk times This product has gone from being a call recorder to being a central tool in my daily workflow What do you dislike? Call searching can be difficult. Added filter capabilities would be a plus Sometimes the tips are spot on - sometimes not Recommendations to others ...

"Great, informative, unbiased feedback"

What do you like best? The best thing about Gong is to be able to dissect and breakdown all parts of a sales call and learn from your successes and mistakes as well as anyone else in your company. Everyone has particular skills and Gong allows you to steal and learn aspects of what makes each individual good. What do you dislike? Not too many downsides, in my opinion, their NLP can always improve, but from my experience, it's better than others on the market. I would say more accurate than ...

"Perfect software for improving your sales calls!"

What do you like best? - Ability to request feedback from your peers and manager, as well as yourself - Ability to receive notifications of recent calls and request feedback of or access the call from the email - Ease of use for the most part - Aesthetics of the platform is pleasing What do you dislike? While easy to use for the most part, sometimes accessing calls from Gong directly is difficult. It could be user error, but I do still think it should be a bit more user friendly in that ...

"My favorite sales enablement tool"

What do you like best? Gong has become my most valued sales enablement tool. Here's why....1) Ability to get feedback from leadership and colleagues and improve my sales skills 2) Ability to relisten to the last call before next call, helps me stay on top of the conversation details 3) Helps me focus on the conversation because I'm not preoccupied with taking notes. What do you dislike? Transcript tool is still not entirely accurate. But I understand that's a complex problem to solve ...