Gong Reviews in May 2025: User Ratings, Pros & Cons

"Incredible Tool"

What do you like best? Every sales team should have this sort of conversational intelligence. Clean interface, easy navigation, and product features are second to none. What do you dislike? Mobile interface can be a bit laggy at times. Hoping this cleans up soon! Recommendations to others considering the product: When utilizing with a Sales Engagement Platform like Outreach this creates a power stack for any sales team looking to drive more revenue. What problems are you solving with the ...

"Gong has made the collaborating learning process so much more efficient!"

What do you like best? The transcription of each call makes reviewing them a breeze. My team is able to tag each other in calls so we can drill down into the specifics of what went right and what, ultimately, went wrong. The comment section allows us to work together - and remotely - on the same call or account What do you dislike? Gong is a little slow to import and transcribe the calls. Sometimes when I search for specific call, I cannot find it. This is frustrating because my team wants ...

"Great for knowledge sharing + training"

What do you like best? UI is intuitive. Search + Filter are fantastic What do you dislike? Natural language processing can sometimes inaccurate Recommendations to others considering the product: Capitalize on all features. Gong's utility comes in its multi-faceted approach, not just video recording. What problems are you solving with the product? What benefits have you realized? Knowledge share as a lower-level employee

"The intelligence behind the software is incredible."

What do you like best? Gong allows you to get to the right calls quickly. What do you dislike? It is not super intuitive. It takes some training and practice. I am still not sure what all is possible. Recommendations to others considering the product: If you value coaching inside or outside reps on their conversations Gong is a great option What problems are you solving with the product? What benefits have you realized? Sales calls and coaching.

"Great, informative, unbiased feedback"

What do you like best? The best thing about Gong is to be able to dissect and breakdown all parts of a sales call and learn from your successes and mistakes as well as anyone else in your company. Everyone has particular skills and Gong allows you to steal and learn aspects of what makes each individual good. What do you dislike? Not too many downsides, in my opinion, their NLP can always improve, but from my experience, it's better than others on the market. I would say more accurate than ...

"Very useful product in a call-focused environment"

What do you like best? Being able to see words or phrases that concert more people, my boss being able to review my calls and make comments/suggestions, being able to review calls again before a follow up What do you dislike? Sometimes it takes all day for calls to be imported. This generally isn’t a big deal unless I’m passing the call to the next step and they need to review it What problems are you solving with the product? What benefits have you realized? Being able to quickly look at ...

"Great tool for learning"

What do you like best? The most helpful thing about Gong is the reality of your conversations when listening to them on replay. Most reps have an idea of what they sound like on the phone but Gong does an excellent job of highlighting the highs and lows of your conversation with a prospect. The way Gong achieves this is by breaking down segments of the conversation into "buckets" of the topic being discussed. This can range from "small talk" to "Pricing" and everything in-between. I find ...

"Short cut to be data driven"

What do you like best? I love the content of the Point of Interest menu. This helps me make sure that I am on top of my to-do for every op. Also the fact that you can see all communication in one place as well as see the talk times This product has gone from being a call recorder to being a central tool in my daily workflow What do you dislike? Call searching can be difficult. Added filter capabilities would be a plus Sometimes the tips are spot on - sometimes not Recommendations to others ...

"One of the most user-friendly sales improvement tools on the market"

What do you like best? To be able to go in and see things like points of interest on the call, or questions that were asked is amazing. Let's face it most people who record their own calls don't listen to them. With Gong, it makes it fast and efficient to find points in the conversation that you thought you did well on or did not do well on in order to improve. What do you dislike? There isn't much to dislike about Gong, it's a powerful tool in terms of pushing yourself to find ways to ...

"My favorite sales enablement tool"

What do you like best? Gong has become my most valued sales enablement tool. Here's why....1) Ability to get feedback from leadership and colleagues and improve my sales skills 2) Ability to relisten to the last call before next call, helps me stay on top of the conversation details 3) Helps me focus on the conversation because I'm not preoccupied with taking notes. What do you dislike? Transcript tool is still not entirely accurate. But I understand that's a complex problem to solve ...