Gong Reviews in September 2026: User Ratings, Pros & Cons

"Unprecedented Value in Data for Training"

What do you like best? Auto sync with calendar and email to record calls automatically. Call stats for talk time. Ability to fastforward or skip to next speaker, saving time on chit chats. Transcripts are gold. What do you dislike? Identifying different parts of a conversation by the AI needs a bit more refining. I don't YET find value in this feature. Recommendations to others considering the product: There's nothing else like Gong in the market. What problems are you solving with the ...

"Gong is a phenomenal product. Helps me as a Salesperson 100%"

What do you like best? The call recording and transcript recording of each call. I no longer need to take notes and can quickly reference past calls, to help me reference past discussions and close more deals. What do you dislike? Sometimes the Notetaker functionality fails, but for the most part it works. Recommendations to others considering the product: Learn about all of the features that they have to offer. There are a lot of different use cases that Gong can help with. What problems ...

"Currently use the tool for our quality team and love it!"

What do you like best? I love the ability to see topics at the bottom and the amount of time my reps speak. What do you dislike? I do not like how small the screen is when reviewing screenshares. What problems are you solving with the product? What benefits have you realized? We are using it to quality check our sales reps. We love the ability to filter out each rep and see their title of each call.

"Customer Discovery Process Made Easier"

What do you like best? I love the fact that I can continue the customer discovery process asynchronously without interfering with the Sales call. It's easy to provide Sales with a list of questions I want answered from specific potential customers, and then listen to the recording to understand how they react to those questions. The analytics/insight per call is also useful where it's easy to understand what topics have been discussed. So I don't waste time listening to a call that doesn't ...

"Great"

What do you like best? Able to listen back to calls to coach and see how much I am speaking compared to the prospect What do you dislike? Nothing - think it is very good at what it is meant to do What problems are you solving with the product? What benefits have you realized? None

"Gong as a training Tool"

What do you like best? Training new employees with recorded calls What do you dislike? There isn't anything I don't like about Gong Recommendations to others considering the product: Great Product for Sales evaluation What problems are you solving with the product? What benefits have you realized? It's great being able to track conversations to hold people accountable and use it as a training tool

"Great App to use"

What do you like best? The recording and tagging colleagues features What do you dislike? I cant think of anything, its great to use Recommendations to others considering the product: Sign in using SSO What problems are you solving with the product? What benefits have you realized? It helps when interacting with my manager as he's able to see my calls as soon as I tag him He can then listen and comment where he feels works needs to be done Great software to use

"Gong is a great sales resource!"

What do you like best? I really enjoy the ability to listen to calls to either gather the information I may have missed in my notes, share calls with clients when all team members can not be present and share calls with my team to gain insightful and constructive feedback. This can also be an excellent resource for being able to re-listen to a clients pain points and reiterate it back to them word for word ensuring you fully understand why they need this tool and how they will use it going ...

"Very helpful and usefull."

What do you like best? being able to send videos of recordings. What do you dislike? not being able to send a permanent link tied to a recording, but its not that big of a deal What problems are you solving with the product? What benefits have you realized? seeing if a client viewed the recording. Allows me to follow right back with the client.

"Love/Hate"

What do you like best? As a salesperson, I have a love hate relationship with the tool. I use it frequently to understand the customer nuances, tone and underlying motivations. As a training tool, it offers excruciating detail into your performance on the call and illustrates where you can improve. This level of understanding is a double edged sword as I see clearly where improvements can be made....my managers can as well...... I use it as means to reengage with customers to focus by ...