Gong Reviews in May 2025: User Ratings, Pros & Cons

"Gong is a Great Sales Tool"

What do you like best? Ability to come back and listen to calls. Especially like the ability to search through the transcripts. What do you dislike? Nothing comes to mind. For the service of being able to pull calls and listen it works as advertised. Recommendations to others considering the product: Great tool What problems are you solving with the product? What benefits have you realized? Being able to listen to calls to hear back client feedback. Also how to evaluate my own sales ...

"Great"

What do you like best? Able to listen back to calls to coach and see how much I am speaking compared to the prospect What do you dislike? Nothing - think it is very good at what it is meant to do What problems are you solving with the product? What benefits have you realized? None

"Gong has been a true life saver!"

What do you like best? Love the fact that I do not need to take notes. After the call I can just go back listen to the call, download the transcript or just review the action items. What do you dislike? I honestly can't say I dislike anything about Gong What problems are you solving with the product? What benefits have you realized? I am able to share the call history with my partners who may have not been able to make the call. We can review it together and come up with a strategy for our ...

"Love the statistics Gong identifies after call"

What do you like best? It's super helpful to understand the statistics after the call. Your patience, too much talking, monologue, interactivity, and customer story. What do you dislike? The transcript isn't always clear on the exact words. Recommendations to others considering the product: If you're looking for a super useful call logging platform for sales and training, this is it! What problems are you solving with the product? What benefits have you realized? My colleagues can review my ...

"Very helpful and usefull."

What do you like best? being able to send videos of recordings. What do you dislike? not being able to send a permanent link tied to a recording, but its not that big of a deal What problems are you solving with the product? What benefits have you realized? seeing if a client viewed the recording. Allows me to follow right back with the client.

"Love/Hate"

What do you like best? As a salesperson, I have a love hate relationship with the tool. I use it frequently to understand the customer nuances, tone and underlying motivations. As a training tool, it offers excruciating detail into your performance on the call and illustrates where you can improve. This level of understanding is a double edged sword as I see clearly where improvements can be made....my managers can as well...... I use it as means to reengage with customers to focus by ...

"Robust notetaking tool"

What do you like best? This is a great automated recording and notetaking tool that provides immediate value, especially in decentralized remote work environments. What do you dislike? I do not see any downsides of utilizing this tool. What problems are you solving with the product? What benefits have you realized? We use this tool for internal coaching and feedback, as well as personal recorded notetaking and call analysis.

"Great tool for learning and coaching with strong UI"

What do you like best? Our reps and managers love the "Deals" board view. It pulls in CRM info and highlights a timeline view of all communication cross-channel with a prospect/customer and how much you're speaking with different stakeholders at a particular company. The stats page is another favorite as it shows key trends across users by team. What do you dislike? Would be great if the system could reflect all the different places communication happened like LinkedIn and text for the ...

"Gong has been great in allowing me to learn from my own calls and learn calls of others"

What do you like best? Being able to listen back to my calls to pick up details I wasn't able to write down, as well as being able to share calls between colleagues What do you dislike? Sometimes the transcript feature isn't 100% right, however it means I can search for keywords to locate a specific section of a call What problems are you solving with the product? What benefits have you realized? Product training and objection handling are two problems, as I can learn from those who excel ...

"Easy to use"

What do you like best? Gong is so easy to use and helped my ramp-up to my new role even faster. What do you dislike? The search functionality isn't the most intuitive, I wish finding calls was easier. What problems are you solving with the product? What benefits have you realized? It's very easy to get caught up on missed calls or specific topics that I want to learn more about