Gong Reviews in May 2025: User Ratings, Pros & Cons

"Great App to use"

What do you like best? The recording and tagging colleagues features What do you dislike? I cant think of anything, its great to use Recommendations to others considering the product: Sign in using SSO What problems are you solving with the product? What benefits have you realized? It helps when interacting with my manager as he's able to see my calls as soon as I tag him He can then listen and comment where he feels works needs to be done Great software to use

"Unprecedented Value in Data for Training"

What do you like best? Auto sync with calendar and email to record calls automatically. Call stats for talk time. Ability to fastforward or skip to next speaker, saving time on chit chats. Transcripts are gold. What do you dislike? Identifying different parts of a conversation by the AI needs a bit more refining. I don't YET find value in this feature. Recommendations to others considering the product: There's nothing else like Gong in the market. What problems are you solving with the ...

"Gong is a Great Sales Tool"

What do you like best? Ability to come back and listen to calls. Especially like the ability to search through the transcripts. What do you dislike? Nothing comes to mind. For the service of being able to pull calls and listen it works as advertised. Recommendations to others considering the product: Great tool What problems are you solving with the product? What benefits have you realized? Being able to listen to calls to hear back client feedback. Also how to evaluate my own sales ...

"Revolutionary for an AE!"

What do you like best? As a new rep at a fast-growing organization, Gong has helped me: 1) review calls, 2) learn from my peers (without bugging them), 3) go back and collect additional notes and details from my customers for strong follow-up and customization, 4) review calls from previous opportunities in my accounts to write personalized outbound messages to re-engage, and 5) great coaching tips for strong sales calls What do you dislike? Can't think of anything right now... it's ...

"Customer Discovery Process Made Easier"

What do you like best? I love the fact that I can continue the customer discovery process asynchronously without interfering with the Sales call. It's easy to provide Sales with a list of questions I want answered from specific potential customers, and then listen to the recording to understand how they react to those questions. The analytics/insight per call is also useful where it's easy to understand what topics have been discussed. So I don't waste time listening to a call that doesn't ...

"Gong is a great sales resource!"

What do you like best? I really enjoy the ability to listen to calls to either gather the information I may have missed in my notes, share calls with clients when all team members can not be present and share calls with my team to gain insightful and constructive feedback. This can also be an excellent resource for being able to re-listen to a clients pain points and reiterate it back to them word for word ensuring you fully understand why they need this tool and how they will use it going ...

"Currently use the tool for our quality team and love it!"

What do you like best? I love the ability to see topics at the bottom and the amount of time my reps speak. What do you dislike? I do not like how small the screen is when reviewing screenshares. What problems are you solving with the product? What benefits have you realized? We are using it to quality check our sales reps. We love the ability to filter out each rep and see their title of each call.

"Great for training and sales development"

What do you like best? I like being able to go to an account and see every interaction I have had with this account. It is easy to go back and find the information you may have missed previously. I also like the training it provides like talk track, run-on sentences, etc. What do you dislike? There is nothing I dislike. I use Gong almost daily and use almost every feature. Recommendations to others considering the product: Use gongs customer success team What problems are you solving with ...

"Ring the Gong!"

What do you like best? Account Visualization Note taking Sharing capabilities What do you dislike? I would like more best practice ideas on curating a call recording library Gong is far superior to competitors I've used, but it does lack a call highlighting bar that I miss Recommendations to others considering the product: Make sure you have a management team dedicated to taking time to review calls on a regular basis What problems are you solving with the product? What benefits have you ...

"It's super easy to use"

What do you like best? The ability to share calls with clients. This makes the decision timeline shorter because now if a key stakeholder cannot join the live call we can send them a copy of the recording. What do you dislike? When gong fails to join the call. Also there are times when it joins 15 to 20 minutes late. Doesn't happen too often but when it does it can be a distraction. What problems are you solving with the product? What benefits have you realized? Eliminating the need of ...