Gong Reviews in September 2026: User Ratings, Pros & Cons

"Great for knowledge sharing + training"

What do you like best? UI is intuitive. Search + Filter are fantastic What do you dislike? Natural language processing can sometimes inaccurate Recommendations to others considering the product: Capitalize on all features. Gong's utility comes in its multi-faceted approach, not just video recording. What problems are you solving with the product? What benefits have you realized? Knowledge share as a lower-level employee

"Gong has been a true life saver!"

What do you like best? Love the fact that I do not need to take notes. After the call I can just go back listen to the call, download the transcript or just review the action items. What do you dislike? I honestly can't say I dislike anything about Gong What problems are you solving with the product? What benefits have you realized? I am able to share the call history with my partners who may have not been able to make the call. We can review it together and come up with a strategy for our ...

"Revolutionary for an AE!"

What do you like best? As a new rep at a fast-growing organization, Gong has helped me: 1) review calls, 2) learn from my peers (without bugging them), 3) go back and collect additional notes and details from my customers for strong follow-up and customization, 4) review calls from previous opportunities in my accounts to write personalized outbound messages to re-engage, and 5) great coaching tips for strong sales calls What do you dislike? Can't think of anything right now... it's ...

"Incredible Tool"

What do you like best? Every sales team should have this sort of conversational intelligence. Clean interface, easy navigation, and product features are second to none. What do you dislike? Mobile interface can be a bit laggy at times. Hoping this cleans up soon! Recommendations to others considering the product: When utilizing with a Sales Engagement Platform like Outreach this creates a power stack for any sales team looking to drive more revenue. What problems are you solving with the ...

"Love the statistics Gong identifies after call"

What do you like best? It's super helpful to understand the statistics after the call. Your patience, too much talking, monologue, interactivity, and customer story. What do you dislike? The transcript isn't always clear on the exact words. Recommendations to others considering the product: If you're looking for a super useful call logging platform for sales and training, this is it! What problems are you solving with the product? What benefits have you realized? My colleagues can review my ...

"Gong has made the collaborating learning process so much more efficient!"

What do you like best? The transcription of each call makes reviewing them a breeze. My team is able to tag each other in calls so we can drill down into the specifics of what went right and what, ultimately, went wrong. The comment section allows us to work together - and remotely - on the same call or account What do you dislike? Gong is a little slow to import and transcribe the calls. Sometimes when I search for specific call, I cannot find it. This is frustrating because my team wants ...

"Great for training and sales development"

What do you like best? I like being able to go to an account and see every interaction I have had with this account. It is easy to go back and find the information you may have missed previously. I also like the training it provides like talk track, run-on sentences, etc. What do you dislike? There is nothing I dislike. I use Gong almost daily and use almost every feature. Recommendations to others considering the product: Use gongs customer success team What problems are you solving with ...

"Gong is a Great Sales Tool"

What do you like best? Ability to come back and listen to calls. Especially like the ability to search through the transcripts. What do you dislike? Nothing comes to mind. For the service of being able to pull calls and listen it works as advertised. Recommendations to others considering the product: Great tool What problems are you solving with the product? What benefits have you realized? Being able to listen to calls to hear back client feedback. Also how to evaluate my own sales ...

"Easy to use"

What do you like best? Gong is so easy to use and helped my ramp-up to my new role even faster. What do you dislike? The search functionality isn't the most intuitive, I wish finding calls was easier. What problems are you solving with the product? What benefits have you realized? It's very easy to get caught up on missed calls or specific topics that I want to learn more about

"Great tool for learning and coaching with strong UI"

What do you like best? Our reps and managers love the "Deals" board view. It pulls in CRM info and highlights a timeline view of all communication cross-channel with a prospect/customer and how much you're speaking with different stakeholders at a particular company. The stats page is another favorite as it shows key trends across users by team. What do you dislike? Would be great if the system could reflect all the different places communication happened like LinkedIn and text for the ...