Gong Reviews in May 2025: User Ratings, Pros & Cons

"Powerful Tool that Empowers me to Focus on my Customer rather than Taking Notes"

What do you like best? I like that Gong automatically joins my calls and begins recording the moment the meeting starts. I do not need to fumble around with pressing record or getting part of the way into my meeting only to realize I forgot to press record. What do you dislike? I need to enter the web interface to cancel the recording of a call instead of being able to click on a link in an email. I wish there was a simple way to cancel the recording of a call without needing to launch the ...

"Super helpful for deal tracking and training"

What do you like best? I love that I can get on calls with clients and not have to take notes because the meeting is automatically recorded and transcribed for me. It's a super easy integration with our email tracking and Salesforce, and I don't even know how it work but it gets the job done. The recordings are also vital for training new hires. It's also extremely easy and intuitive to navigate, which makes me want to actually use it. I use the app as well! What do you dislike? The ...

"Great insight in an easy to use package."

What do you like best? I love how easy Gong makes it to share snippets of calls with colleagues and management. This tends to result in really great feedback opportunities and insight into how an empoyee is performing. I'm also a huge fan of the timeline feature that integrates with easy so that it's very simple to see how we're communicating with our customers and what took place when. What do you dislike? There isn't much I don't like about Gong but the one thing I'd like to see is a more ...

"A Product Marketer's Best Friend"

What do you like best? - Ability to understand which part of your sales pitch is resonating most with customers and hear how they talk about which problems they're trying to solve (in their own words) - Ability to track on key words (like feature names, case studies, competitors, etc.) and get metrics on their usage - Transcripts are great - especially as something to refer back to after customer calls. Also helps so you can focus on the conversation instead of furiously writing notes What ...

"The best tool to learn what your peers are doing in the field"

What do you like best? You can provide feedback and send snippets about your calls to your peers for review. Ramp up time can be reduced because as a new team member you can shadow as many calls as you want. What do you dislike? Sometimes the transcripts are not very accurate What problems are you solving with the product? What benefits have you realized? reduce ramp up time Learn how other peers handle objections

"The best call/deal review software out there and it's not even close"

What do you like best? Easy interface, super easy to pick up and get rolling. We switched to a competitor a year or so ago, and immediately our Sales team wanted Gong back. Their Customer Engagement is also unlike anything else you will see out there, can't recommend them enough. What do you dislike? The search bar can be a bit tricky but for all I know that could be due to my integration. Truthfully I have next to no complaints or dislikes about this tool. What problems are you solving ...

"Sales rep using Gong"

What do you like best? I like the quick search feature and the ability to leave and share comments with your team. Immediate feedback. What do you dislike? Nothing I can think of at this moment. The product meets all of our expectations. Recommendations to others considering the product: Use often and you will get great value out of the tool. What problems are you solving with the product? What benefits have you realized? Close rate, conversion rate, win rate on opportunities, increasing ASP.

"Gong is great"

What do you like best? The capability to view your call and the transcript. The product is easy to use and understand. The audio quality is great and joins your call without you needing to remember to add it. What do you dislike? The UI can be somewhat cluttered when searching for different calls within your organization. The searching capabilities can be somewhat confusing What problems are you solving with the product? What benefits have you realized? We use Gong to record our calls and ...

"Gong will help you listen better"

What do you like best? - Call metrics are a nice way to see where you can improve - SFDC integration is a great way to track opportunities through conversations - Sped up playback to help with note taking after the fact for more fluid conversations in the moment - Timestamped comments for feedback from management What do you dislike? Transcription function is bad, borderline useless if you're speaking industry specific jargon with abbreviations and non-colloquial terminology or speaking to ...

"Great App to use"

What do you like best? The recording and tagging colleagues features What do you dislike? I cant think of anything, its great to use Recommendations to others considering the product: Sign in using SSO What problems are you solving with the product? What benefits have you realized? It helps when interacting with my manager as he's able to see my calls as soon as I tag him He can then listen and comment where he feels works needs to be done Great software to use