Gong Reviews in May 2025: User Ratings, Pros & Cons

"User friendly, data driven platform"

What do you like best? How quickly a call gets uploaded for me to listen to. Within 10 minutes I can go back and listen to a demo that just occurred and review how things went. I also like how seamlessly it integrates with the other tools that we use, like google calendar and frontspin. It makes things much easier for me. I also like how things are color coded, so that I can easily jump to the desired portion of the demo. For example, when I want to jump to listen to a close, then I go to ...

"Excellent for a new starter"

What do you like best? Easy to use, the fact that it is separated into teams was useful. I love the fact that it has a script to also assist. What do you dislike? There are no functions on Gong that I did not like Recommendations to others considering the product: For any new starter to get up to speed and anyone else trying to improve What problems are you solving with the product? What benefits have you realized? How to structure my call and how to overcome objections

"Best Tool for Sales"

What do you like best? Key Words are the best. Makes easy to find information / stalled deals What do you dislike? User interface on desktop to clunk would rather have the desktop Recommendations to others considering the product: n/a What problems are you solving with the product? What benefits have you realized? Reps not closing deals and having issues with their sales process.

"Great Software!"

What do you like best? The software is simple but provides a great deal of transparency for our organization! The platform is easy to train on and helps to reduce the ramp period for new hires and saves the company money. The ability to create libraries of calls is fantastic! It is simple to flag calls for coaching and give the whole floor access to them. What do you dislike? I wish the transcript feature was a little better. The word count and picking up certain words is often a little ...

"Running a sales team with out going is like going on a hike in the dark woods at night"

What do you like best? Ability to share calls with colleagues so that they can hear first hand from prospects. The ability to having call snippets shared with me are also great but more important is the analytics. What do you dislike? could use a better salesforce integration Recommendations to others considering the product: Make sure to know how many users will be using the system What problems are you solving with the product? What benefits have you realized? team productivity

"Gong - Great Development Tool"

What do you like best? Being able to listen to calls, evaluate processes and acknowledge key points for growth. I also appreciate the ability to search key words, increase the speed, and find common words. What do you dislike? Some of the measurements do not apply to my job. Recommendations to others considering the product: Don't be afraid to use this tool to grow! What problems are you solving with the product? What benefits have you realized? I am aware of common responses, areas of ...

"Using Gong for call coaching"

What do you like best? I like being able to look back in calls by keywords and remember info from past customer conversations What do you dislike? the time it takes calls to load, but that's understandable Recommendations to others considering the product: I would tag notes on the exact part of the call you are referring to it helps you stay organized and keep info at hand. We create folders for each sales team to do weekly reviews and give feedback. What problems are you solving with the ...

"Gong saves me time!"

What do you like best? Gongs ability to put the conversation in text format saves me countless time. I'm able to search for keywords with simple command F. Often times if reps need to refer back to a call for a key part (such as a phone number given by the customer), instead of listening to the call, we can look at the call script. Gongs simplicity also allows reps to easily QA and listen to their calls. Prior, we used Five9, and it was too much of a hassle. Reps were negligent to listen to ...

"Good product"

What do you like best? Love that I can listen to colleagues calls and share them with my managers. We all benefit from this. What do you dislike? The video function didn't net many positive results. Recommendations to others considering the product: This will ramp up your sales process more than any other service out there What problems are you solving with the product? What benefits have you realized? As a sales team, we help each other by sharing our calls and strategizing with each other.

"Great Product but Needs Different Profiles"

What do you like best? Great product for listening to calls. Really useful to be able to see how much each person is talking on a call, and great to have call transcriptions to understand time spent on topics, etc What do you dislike? I'm not on our sales team but it's still set up to automatically record every call with external parties. Many of these aren't sales calls, and shouldn't be recorded, but I still have to manually kick Gong out of the meeting every time. There should be a way ...