Gong Reviews in September 2026: User Ratings, Pros & Cons

"Can't live without it"

What do you like best? The transcripts somehow pick up conversations better than my own ears, especially with background noise or accents or people talking over each other What do you dislike? Nothing, maybe the UI is a little busier than it used to be, but it's still great! What problems are you solving with the product? What benefits have you realized? I'm solving taking down notes for every call. The transcripts are so much more reliable and you can search for specific keywords, action ...

"One of the easiest tools to use in our tech stack"

What do you like best? Gong's onboarding process was unbelievable. It was all set up for me when I started using it—it was truly a click of a button. I especially like the transcription and searchability for keywords, as well as the robust performance recommendations for my call style. What do you dislike? Being in Services, I do feel like it is more of a sales-oriented tool. My calls have tags such as "Closed Lost" and "Closed Won" on them, which don't mean anything to my role, since I ...

"Great for Sales calls and internal meetings"

What do you like best? I love the ability to tag teammates in a call and share insights from sales meetings/recordings. It also allows me to be more attentive during a call because I know Gong is recording in the background for me to look back for action items and notes. What do you dislike? I honestly don't love all of the email notifications from prospecting calls. I typically schedule out my day to make cold calls all at once, which floods my inbox all at once with 50+ cold calls, half ...

"Robust Sales Tool - Good for documentation , quick reference, and team training"

What do you like best? I like that I can leave comments in certain parts of the call and tag my team member when I need their input. I also like that I can quickly jump to the parts of the call where we're discussion pricing or they give an objection. When I want to refresh my talk track, I can check and see how more senior reps are handling objections or setting up their calls. I also benefited from the metrics and best practices, in the beginning, to ensure I wasn't speaking too much and ...

"Great insights into customer needs for a Product Manager"

What do you like best? Ability to follow up calls, all is recorded, can search by keywords, can subscribe to specific topics and get the exact calls that match, Smooth and rich navigation options What do you dislike? Old and non sexy UI. Reasonable UX sometimes a little difficult. Mobile What problems are you solving with the product? What benefits have you realized? Gong allows me to catch up with some customer requirements and needs event without attending a meeting and also following up

"Time Saver!"

What do you like best? I can simply share calls with anyone! Super easy to share clips, full calls internally and with customers. I would recommend gong to anyone considering the product. It shows up automatically to all calls and is also integrated with our SF instance so it makes it easy to log calls, without having to do anything. What do you dislike? Gong sends reminder emails you can't turn off. I don't like how you can't remove the expiration date(s) Recommendations to others ...

"Great tool for coaching, Call breakdowns, and record of how the flow of the call went."

What do you like best? Transcribed scripts of how the call went What do you dislike? None that i can think of. I guess i need a character count to move to the next stage of this survey Recommendations to others considering the product: Great way to coach within an office setting but definitely better Outside of the office setting What problems are you solving with the product? What benefits have you realized? Hearing my peers do things differently is always great. Script transcription ...

"Better insight = better conversations = more effective conversations = more $$$"

What do you like best? instant AI feedback on every call gives me immediate insight and coaching for my calls - this is HUGE!! I'm pretty sure every sales rep wants feedback. We want to know where and how to improve so that we can make more sales. Before Gong, I had to wait 8 hours for our call system to upload the call, then find the call in our call log, then download the 100mb+ recording, then find a way to send that file to my manager, THEN finally get feedback a few days later when ...

"Great Resource for Sales"

What do you like best? Being able to learn from my peers and search an entire library of calls that can benefit my career. What do you dislike? Sometimes wasting time trying to find a call that is actually worthwhile. What problems are you solving with the product? What benefits have you realized? If I'm inheriting an account that I haven't talked with before, listening to a Gong call of that account is very helpful.

"User friendly, data driven platform"

What do you like best? How quickly a call gets uploaded for me to listen to. Within 10 minutes I can go back and listen to a demo that just occurred and review how things went. I also like how seamlessly it integrates with the other tools that we use, like google calendar and frontspin. It makes things much easier for me. I also like how things are color coded, so that I can easily jump to the desired portion of the demo. For example, when I want to jump to listen to a close, then I go to ...