Gong Reviews in May 2025: User Ratings, Pros & Cons

"Gong - a must for all sales people"

What do you like best? The ability to play back conversations and look at the side bar where it says what the topics of conversation are. What do you dislike? Nothing! Its an incredible platform and I would highly recommend it to everyone! Recommendations to others considering the product: GET IT! Best tool for sales enablement and coaching and note taking! What problems are you solving with the product? What benefits have you realized? Solving for the ability to take down notes and ...

"Great tool for coaching, Call breakdowns, and record of how the flow of the call went."

What do you like best? Transcribed scripts of how the call went What do you dislike? None that i can think of. I guess i need a character count to move to the next stage of this survey Recommendations to others considering the product: Great way to coach within an office setting but definitely better Outside of the office setting What problems are you solving with the product? What benefits have you realized? Hearing my peers do things differently is always great. Script transcription ...

"Time Saver!"

What do you like best? I can simply share calls with anyone! Super easy to share clips, full calls internally and with customers. I would recommend gong to anyone considering the product. It shows up automatically to all calls and is also integrated with our SF instance so it makes it easy to log calls, without having to do anything. What do you dislike? Gong sends reminder emails you can't turn off. I don't like how you can't remove the expiration date(s) Recommendations to others ...

"All around great tool"

What do you like best? Ability to capture talk time, common objections and transcripts to revisit post-call. What do you dislike? No dislikes currently. I get everything I need from the product currently. Recommendations to others considering the product: Don't miss out on evaluating this tool! What problems are you solving with the product? What benefits have you realized? I have used Gong as both an IC and Manager. Great benefits for each role. As an IC- Analyzing sales calls to make them ...

"An extremely helpful tool"

What do you like best? The thing I like the best about Gong is I can go back and listen to my previous calls with the same client to prepare for future calls with them. What do you dislike? I dislike the fact that the "robot" tells the client is being recorded in the beginning of the conversation. What problems are you solving with the product? What benefits have you realized? I can go back and listen to my conversations to learn from my mistakes. This has allowed me to grow a lot in my ...

"Better insight = better conversations = more effective conversations = more $$$"

What do you like best? instant AI feedback on every call gives me immediate insight and coaching for my calls - this is HUGE!! I'm pretty sure every sales rep wants feedback. We want to know where and how to improve so that we can make more sales. Before Gong, I had to wait 8 hours for our call system to upload the call, then find the call in our call log, then download the 100mb+ recording, then find a way to send that file to my manager, THEN finally get feedback a few days later when ...

"One of the easiest tools to use in our tech stack"

What do you like best? Gong's onboarding process was unbelievable. It was all set up for me when I started using it—it was truly a click of a button. I especially like the transcription and searchability for keywords, as well as the robust performance recommendations for my call style. What do you dislike? Being in Services, I do feel like it is more of a sales-oriented tool. My calls have tags such as "Closed Lost" and "Closed Won" on them, which don't mean anything to my role, since I ...

"Robust Sales Tool - Good for documentation , quick reference, and team training"

What do you like best? I like that I can leave comments in certain parts of the call and tag my team member when I need their input. I also like that I can quickly jump to the parts of the call where we're discussion pricing or they give an objection. When I want to refresh my talk track, I can check and see how more senior reps are handling objections or setting up their calls. I also benefited from the metrics and best practices, in the beginning, to ensure I wasn't speaking too much and ...

"Great for Sales calls and internal meetings"

What do you like best? I love the ability to tag teammates in a call and share insights from sales meetings/recordings. It also allows me to be more attentive during a call because I know Gong is recording in the background for me to look back for action items and notes. What do you dislike? I honestly don't love all of the email notifications from prospecting calls. I typically schedule out my day to make cold calls all at once, which floods my inbox all at once with 50+ cold calls, half ...

"Seamless User Experience & Insights from SDR"

What do you like best? I love how easy it is to see the happenings of my sales org with Gong. I particularly like the "listen in" feature for live calls which makes it easy to fit in time for research throughout my days as an SDR who's aspiring to be a sales rep. The educational benefits of Gong are amazing and seeing the analytics for the call features (talk time, small talk time, next steps etc. The format of Gong is definitely the most helpful as it's extremely user friendly and easy to ...