Gladly Reviews in May 2025: User Ratings, Pros & Cons

"Full of advance automation tools"

What do you like best about Gladly? Gladly gives us a modern solutions like Siena integration that will make the chatbot to learn and answer to customer inquiries quickly. All the answer is pre setup and we only need to customized the data. What do you dislike about Gladly? All is good with Gladly. It is not easy to dislike Gladly tools because all the features has its helpfulness to make our support center fully automated. What problems is Gladly solving and how is that benefiting ...

"New method in solving customer support issue"

What do you like best about Gladly? Gladly gives us a new way of method to connect and solving customer inquiries and issues. We are able to easily understand customer root issues and solved it by using various type of features that Gladly provide. What do you dislike about Gladly? No dislike. We are able to run Gladly with our ecommerce website easily and only need a few tweak to make it run in its full capacity. What problems is Gladly solving and how is that benefiting you? Engagement ...

"Improve our after sales support service"

What do you like best about Gladly? A good product need an excellent after sale service and that is the reason we choose Gladly. Easy customization process and able to integrate third-party software. BigCommerce software also can be linked with the system. What do you dislike about Gladly? Gladly is a flawless platform that always updated and upgrated. Nothing that I dislike after the implementation. What problems is Gladly solving and how is that benefiting you? Insights lightboard is ...

"Impressive list of tools and fearures"

What do you like best about Gladly? I love all the list that Gladly has for its features to handling customer support agents and clients. This platform can easily combine and control all the conversation medium between customer and agent into one, which has make it easy for us to perform performance analysis using Calabrio. What do you dislike about Gladly? We have no problem that is too apperent with Gladly. Small issues with the website response time that take some time to load customer ...

"Exceptionally easy to configure"

What do you like best about Gladly? Gladly easy configuration and onboarding checklist is easy to follow and making sure all the needed settings is properly setup. The actionable insights help us to correctly analyzed our customer support report. What do you dislike about Gladly? Nothing. No dislike or things that we had complaint over Gladly. Any issues will be fixed on the spot by the developer team. Only a happy experience so far. What problems is Gladly solving and how is that ...

"Fast interaction with customers"

What do you like best about Gladly? Gladly make our customer more comfortable to contacting us fro support. It is because they now have many option for the connection, and many have opted to use the Live Chat. The module make it easy for them to use, and we have seen spike of usage doubled after intoducing the live chat bot. What do you dislike about Gladly? Gladly has so many features and not all the features is suitable for us. We have to carefully choose the tools before start installing ...

"Easy integration with our customer success software"

What do you like best about Gladly? Gladly is fantastic because they are easy to be used and navigating on the dashboard. Fast implementation for Integration with Klaviyo give us many ways to manage customer interaction and experience with our marketing. What do you dislike about Gladly? Great customer suppot by Gladly. It has all the elements that we want to add for our customer support platform and excellent in making customer loyal to us. What problems is Gladly solving and how is that ...

"Awesome features to manage customer service and support"

What do you like best about Gladly? Fast,responsive and easy features operation is Gladly middle name. We had many benefits after implementing this software with our customer support service. Measuring customer satisfaction and analyzed it using Linc integration. What do you dislike about Gladly? No dislike and downside for Gladly. If we configure the platform correctly, we can solves any issues that business is facing for customer service platform. What problems is Gladly solving and how ...

"Futuristic tools that is suitable for modern solutions"

What do you like best about Gladly? We are able to implement, improve and boosting our conversation rate with client with the help of Gladly easy features. Automatic agents assign process that will connect customer with correct customer support agent. Easy to manage the integration using Magento. What do you dislike about Gladly? No dislike. We are happy with our current customer support platform that can caters all kind of customer inquiry and question about the product. What problems is ...

"Excellent experience from modern features of Gladly"

What do you like best about Gladly? Gladly gives us a peace of mind in managing our customer support center. All the additional tools like Screen_Meet integration can be easily connected. It has redusing the technical operation that our previous solutions software need. What do you dislike about Gladly? Nothing is less helpful with Gladly. The training and knowledge hub is helping a lot and has all the topic that we need to improve the platform. Great customer support so far. What problems ...