Gladly Reviews in June 2026: User Ratings, Pros & Cons

"Gladly is a great tool and partner"

What do you like best about Gladly? Gladly's main advantage is it's straight forward and user friendly interface. What do you dislike about Gladly? Some features require further development What problems is Gladly solving and how is that benefiting you? Gladly helps us streamline customer service.

"How much I love Gladly"

What do you like best about Gladly? How easy it is to use and how much more faster and easier I am able to help my customers all within the same platform which is super amazing. We can go from email to phone to chat to social all within the same platform something that I have never heard of before in all my years of working in eCommerce and while yes Zendesk is similar it is not up to the level that Gladly is. We are even going to implement the 2 new features Gladly just launched, payment ...

"Great platform!"

What do you like best about Gladly? The connection you can create with your client and the fact that you can keep an eye on everything although Reports is my favourite section. What do you dislike about Gladly? It's all great so far, nothing to complain about :D What problems is Gladly solving and how is that benefiting you? Customer related issues.

"The Gladly platform and the Gladly team are best in class"

What do you like best about Gladly? Platform is easy and intuitive to set up, especially when integrating with Shopify platforms. What do you dislike about Gladly? It would be helpful if Gladly had more permissions/settings for managing across multiple Shopify stores and multiple CX teams within one Gladly instance. What problems is Gladly solving and how is that benefiting you? Streamlined access to all customer and order information. Having FAQs centralized from the site to the CX team ...

"Great service!"

What do you like best about Gladly? conversation style and how it helps me humanize a person What do you dislike about Gladly? I don't like the routing errors that happen from time to time Recommendations to others considering Gladly: N/a What problems is Gladly solving and how is that benefiting you? Overall issues. The benefits are ... that I can easily see a history

"gladly a very strong customer relations tool"

What do you like best about Gladly? gladly has a great dashboard, you can monitor customer status, their relationship to you, their lifetime value to the company, all your chats, any reservations, you can reschedule meetings and reward them for their value for you. Really easy to use and keep track of yoour client base. A great CRM What do you dislike about Gladly? Maybe the design isn't as involving as it could be, the off green colour is a bit uninspiring and though it's a good basic CRM ...

"One of the Best Software Programs to work With."

What do you like best about Gladly? WOW what do I like about this program. Up till know I love everything, I love the way it handles simultaneously SMS/Calls/eMails right under the same program or window you can said, with out having to switch that is a plus. Also it is excellent to be able to keep notes make different tasks and best of all you can assigned to other colleagues. It is an excellent program. What do you dislike about Gladly? At the moment I have not encounter the first thing ...

"Gladly"

What do you like best about Gladly? I love how easy it is to log in. The face of Gladly is also very user friendly. It is web based so when you have a customer profile on the screen it is very easy to see all of the customer profile information. Also very easy to navigate and edit customer information. You can view previous employee notes and conversations with the same Customer profile. What do you dislike about Gladly? The only thing i dislike is once the customer hangs up the line, ...

"Excellent for customer service!"

What do you like best about Gladly? I really enjoy working with this program since its web base as well is fast and easy to handle What do you dislike about Gladly? Sometime the system fails making it almost impossible to answer our customers on time but this doesn't happen often. Recommendations to others considering Gladly: Best source when interacting with clients!! What problems is Gladly solving and how is that benefiting you? We are a hospitality company and with gladly we do interact ...

"Excellent Work Tracker "

What do you like best about Gladly? The way you can follow everybody's work. How you can verify the work that everyone is doing and in case that they need to make something better we can for sure let them know. What do you dislike about Gladly? Cannot call things I don't like about it, one of the most useful tools we ever had to provide Customer Service. Recommendations to others considering Gladly: Based on my experience, I recommend gladly a 100%. What problems is Gladly solving and how ...