Gladly Reviews in June 2026: User Ratings, Pros & Cons

"I have been working on Gladly for a short period of time but I find it to be easy to maneuver."

What do you like best about Gladly? The prepared letters for any issue that may arise. What do you dislike about Gladly? That you can not go back to an issue and if you come up with the answer if they are waiting for product details. Recommendations to others considering Gladly: n/a What problems is Gladly solving and how is that benefiting you? SMS, text & email - the customer have delivery issues, parcel deliveries, late ETAs and billing issues.

"Director Information Technology"

What do you like best about Gladly? Real Time Reporting for analytics for my employees and management team. What do you dislike about Gladly? Need integration to other ticketing systems possible in the future. Recommendations to others considering Gladly: N/A What problems is Gladly solving and how is that benefiting you? Call Volume and differential between different Brands

"I have already referred Gladly to another company and would do it again!"

What do you like best about Gladly? Great user experience for the agents and for the customers - great data analytics and reporting, ease of management. What do you dislike about Gladly? Nothing, really - occasional glitches are dealt with quickly. What problems is Gladly solving and how is that benefiting you? We wanted to manage multiple channels (email, text, chat, call) with as few agents as possible, so having a unified user thread is ideal for that. It's allowed us to add chat and ...

"Gladly is easy to use"

What do you like best about Gladly? All communication from customers is in one thread. It's intuitive What do you dislike about Gladly? Inability to run reports by a select group of agents. All reports must be run by team. I want to be able to pull reports on individuals. There needs to be a way to use Gladly internally too. I would like to be able to call other Gladly agents in my organization. Having the ability to Chat another associate within Gladly would be useful too. It would be nice ...

"I would definitely recommend my colleagues"

What do you like best about Gladly? It is customer centric. This is one the best thing I like about Gladly. I also really like the live chat service provided by them. What do you dislike about Gladly? To be honest I don't really recall of any dislike at this moment What problems is Gladly solving and how is that benefiting you? I see my company performing better after partnered with gladly.. The live chat service is really great.

"Easy Peasy"

What do you like best about Gladly? Since, using Gladly my team's work flow has been seamless. The Liveboards is my favorite for reporting. Gladly has been a thrill to work with. What do you dislike about Gladly? I don't like that I'm not able to see whose viewing the conversation. My team has to create a note or write in that task that we're handing the ticket. It would be nice to see that someone else is viewing the ticket. Recommendations to others considering Gladly: This s great ...

"Making Customer Care More Customer Centered"

What do you like best about Gladly? I really enjoy being able to treat each customer as an individual. Glady allows us to not be as consumed by the transaction and focus more on the customer. What do you dislike about Gladly? Some of the search features and reporting are not as granular as I would like. Recommendations to others considering Gladly: They are a fantastic support team and are open to suggestions and alternative methods. What problems is Gladly solving and how is that ...

"Easy implementation, good customer experience"

What do you like best about Gladly? Gladly’s support team was always quick to respond and provided good answers. What do you dislike about Gladly? There were some limitations to what we’re trying achieve across our several sites that we were unable to launch with but were confident that it will be possible in the future with updates being made by Gladly Recommendations to others considering Gladly: NA What problems is Gladly solving and how is that benefiting you? The customer benefits are ...

"A very clean and modern approach to customer service"

What do you like best about Gladly? Gladly has a clean UI and intuitive approach to viewing customers as people with multiple interactions in one interface. They are also very responsive to constructive input. What do you dislike about Gladly? Being a small company they have limited options in reporting and technical features. What problems is Gladly solving and how is that benefiting you? Gladly's omnichannel approach to customer service is enabling agents to work into multiple contact ...

"Gladly changes the game!"

What do you like best about Gladly? The UX is top notch and it's so customer-centric in its design. Gladly's team behind the scenes is receptive to feedback, quick to support on any issues, and thoughtful in their suggestions and focus. The platform itself has made our team almost 3x as efficient as they were on our previous system, and our customer wait times are down across the board! Gladly is collaborative, learns quickly from agent behaviour, and has robust reporting that makes my job ...