Gladly Reviews in June 2026: User Ratings, Pros & Cons

"Although there are some things about Gladly I personally would approach differently, it's fantastic!"

What do you like best about Gladly? How it logs as many contacts/info as need What do you dislike about Gladly? When I click the "Gladly" link on the WP Hibbert page, it rarely recognizes the contact in which I am looking for and have to copy the email address on the Hibbert database then paste it on Gladly. I wish it would correspond and recognize more fluently for workflow sake, but I'm just being picky! What problems is Gladly solving and how is that benefiting you? The log history is ...

"Everything in one place!"

What do you like best about Gladly? Gladly is great for customer service because it has the ability to put all customer information in one place. It helps make my work more organized and efficient when working with customers through different channels of communication including SMS, chat, email, and voice. The layout is easy to navigate. I like that Gladly keeps a record of all past communication in one place as well. It is easy to view past communications as well in case you need to do ...

"Great Platform - a few bugs"

What do you like best about Gladly? Gladly is very user friendly - the platform is very simple to navigate. What do you dislike about Gladly? There are a few bugs that cause conversations to jump around from associate to associate. What problems is Gladly solving and how is that benefiting you? Gladly is creating an easy to use atmosphere to assist customers to the best of our ability.

"I love Gladly's prioritization of people over specific interactions."

What do you like best about Gladly? I love having every interaction in one place. It allows me to understand a customer's narrative, and empowers me to help them with any given problem. What do you dislike about Gladly? Gladly can glitch occasionally, and it's difficult to build a bridge between two connected interactions with separate clients. What problems is Gladly solving and how is that benefiting you? I'm able to email a customer while on the phone, reference previous advisor notes, ...

"One-stop-shop for customer support"

What do you like best about Gladly? Gladly has an easy-to-use interface, which makes training and administration a breeze. There are robust self-service capabilities that help customers help themselves. Gladly also provides all the channels you would need, meaning you don't have to worry about finding a phone provider and trying to bolt it onto other support platforms. What do you dislike about Gladly? More robust integrations with social media platforms would be great, but I know that ...

"Gladly Review"

What do you like best about Gladly? The interface is easy to use, we love having a holistic view. I love being able to coach and interact with my team in real time on specific conversations. The reporting is extremely helpful and you have the ability to get as granular as you want - I feel if I have a questions or inquiry about productivity/performance etc the answers are available to me. I love having the entire timeline in view. I feel like the Gladly team really listens to feedback and ...

"Amazing Tool for CS and control of you contact center"

What do you like best about Gladly? Everything is under the same customer profile, very easy to use and acess customers data. Reporting has everithing you need to have under control your customer service departent. You can create content for your associates and customers very easy and fast. What do you dislike about Gladly? I would like to have more tools for the help center configuration, previsualization tool is not good for real time updates. Reporting instructions need to be improved in ...

"Very easy to use and helps keep everything organized."

What do you like best about Gladly? Once you get used to the system, it is very simple to use. You can easily see what you have done, what you have started but still need to finish, the items you have completed, the overall amount of items that still need done. It makes it easier to keep track of literally everything. We have daily goals that we have to complete and this system automatically tracks all of it so we no longer have to do it manually. A complete lifesaver. It is also easy to ...

"allows us to improve our customer service processes"

What do you like best about Gladly? Its user interface is quite simple to use, in such a way that anyone can use it without any inconvenience, it also allows us to improve our customer service processes because its platform has great functions to determine the experience of user (and to be able to see if this was positive or not) which allows us to detect faults if they exist and work to improve these situations What do you dislike about Gladly? None, it really is an application that is ...

"Gladly - Creating Customer Happy Places!"

What do you like best about Gladly? Gladly's user interface is intuitive and efficient. It makes training new team members simple and allows anyone to quickly become customer service expert. What do you dislike about Gladly? No real downsides. Reporting was limited originally but with the last release there are more reports available than I could every need. What problems is Gladly solving and how is that benefiting you? Gladly gives our team a true 360 degree view of our customers allowing ...