Gladly Reviews in June 2026: User Ratings, Pros & Cons

"Easy to use"

What do you like best about Gladly? I like that is great for client management and note-taking. What do you dislike about Gladly? That some function don't link to Shopify. What problems is Gladly solving and how is that benefiting you? Customer contact, order history, and notes

"Gladly is very user friendly and easy to navigate."

What do you like best about Gladly? What is most helpful for me is the quick phrases offered. What do you dislike about Gladly? My least favorite thing about Gladly is having to open up a closed conversation ( at times) to call the lead line. What problems is Gladly solving and how is that benefiting you? Stella being connected to Gladly helps me understand the feedback from our customers and the areas I can improve on.

"Happy to be with Gladly 8 hours a day!"

What do you like best about Gladly? I am thankful to see the actual interactions with our customers on all of our platforms. There are so many ways we connect with our customers. Each avenue takes unique skills of addressing the issues. The amount of information, the specific details, but in a concise manner, and tone taken, it is essential I better understand customer needs and what steps the previous associates have taken to make that happen. What do you dislike about Gladly? It is not ...

"It takes a learning curve to use gladly. However, once you have a handle on it it's easy to use."

What do you like best about Gladly? I like the easiness of having calls, emails, and notes all in one place. Also, the linking aspect is fantastic. What do you dislike about Gladly? That we can't fax through it as of now, it'd be nice to have that feature. Recommendations to others considering Gladly: Take your time to get to know the system, you'll be surprised with how much you can achieve. What problems is Gladly solving and how is that benefiting you? As far as solving problems, I'd say ...

"Gladly is an really awesome platform!"

What do you like best about Gladly? I love the intuitive updates that have come in since I started using this for work! Like being able to see a thumbnail over a product, or my entire conversation history with a client. What do you dislike about Gladly? Sometimes it can be difficult and buggy. I haven't run into too many issues but I have seen some issues with calls not being able to be answered from members of my team. What problems is Gladly solving and how is that benefiting you? Solving ...

"Glad to have gladly!"

What do you like best about Gladly? I like that Gladly takes all the important things about the customer and have them for easy access, such as name, phone, email, address, recent orders, closest WP location. What do you dislike about Gladly? Sometimes i get SMS messages and I'm not suppose to be getting those - but other than that no complaints. What problems is Gladly solving and how is that benefiting you? I like that i am able to pull up other accounts or link accounts with multiple ...

"Gladly has really made my position easier"

What do you like best about Gladly? I have no issues with gladly I feel this has made my position at work much easier and everything is so organized and this very easy to navigate through. What do you dislike about Gladly? Honestly, I really like it gladly I really don't see anything wrong with it Recommendations to others considering Gladly: to get its wonderful What problems is Gladly solving and how is that benefiting you? The best benefits are how the responses are already made for us ...

"User-friendly product"

What do you like best about Gladly? Gladly is very user-friendly and all accounts are streamlined. Very easy to read and understand. What do you dislike about Gladly? The reporting needs work. There are specific reports that I need to best manage my team that Gladly does not offer. Recommendations to others considering Gladly: Definitely recommended as a source of customer service. There are a few needs in the reporting field, but overall a fantastic tool. What problems is Gladly solving ...

"Easy & Modern Platform for Customer Service"

What do you like best about Gladly? Sleek, modern design which is also simplistic which makes my job easier to find things and get tasks done for my job! What do you dislike about Gladly? Sometimes the chats are frustrating when customers move away from chat box or "X" out of it and we are just left hanging or vice versa. Maybe when that happens the system can send an automatic email to customer? Also, the linking customers function can be a bit weary sometimes. Recommendations to others ...

"Great Platform - a few bugs"

What do you like best about Gladly? Gladly is very user friendly - the platform is very simple to navigate. What do you dislike about Gladly? There are a few bugs that cause conversations to jump around from associate to associate. What problems is Gladly solving and how is that benefiting you? Gladly is creating an easy to use atmosphere to assist customers to the best of our ability.