Gladly Reviews in June 2026: User Ratings, Pros & Cons

"Great addition to our company"

What do you like best about Gladly? That customers can give feedback on your work after the conversation, and that Gladly includes multiple channels to work with. What do you dislike about Gladly? I dislike that you can be given feedback on the company as a whole, and it can have an effect on your scores overall. Recommendations to others considering Gladly: To make sure that all bugs are fixed so that we don't run into any delays or issues when trying to assist a customer. What problems is ...

"It's been really simple to use and it's made interacting with customers so much easier."

What do you like best about Gladly? The fact that all customer interactions have been consolidated into one platform. It's all right there too, phone calls, emails, texts, and chats. This makes it so easy to go back and check previous interactions so you're all caught up and ready to help the customer. It's also been really helpful in merging the same customer profiles together. This has helped me so much when I've received interactions from customers who ordered using alternate email ...

"Great platform- easy to use and has a clean set up"

What do you like best about Gladly? I love the ringtone that Gladly uses. It is peaceful and consistent. What do you dislike about Gladly? I wish that Gladly provided was the ability to be streaming music on a different browser and then switch back to the Gladly tab to answer a call. Recommendations to others considering Gladly: It is an excellent alternative to other customer service platforms I have used in the past. What problems is Gladly solving and how is that benefiting you? The ...

"Happy"

What do you like best about Gladly? I like the seamlessness of interactions and the functionality What do you dislike about Gladly? I dislike that you can quickly type an entire email and accidentally cancel it with no way to recover what you wrote. I hate that if you're chatting with a customer and want to take a note, Gladly automatically toggles back to the conversation. This hinders productivity while messaging with a customer, losing effectiveness. What problems is Gladly solving and ...

"Gladly has allowed us to improve the omni-channel Customer Experience."

What do you like best about Gladly? All of our Customers' preferred channels are in one place, making it as easy as ever for our Agents to assist customers. Customer Insights / Live Boards reporting is a new favorite for our Managers. What do you dislike about Gladly? We're looking forward to a customized report-builder later this year. What problems is Gladly solving and how is that benefiting you? Providing our Customers with a seamless experience when they'd like or require our assistance.

"Easy to Use"

What do you like best about Gladly? I like how intuitive Gladly is to use. The new features they are coming out with are always immediately helpful, and we havea great relationship with our Customer Success manager. What do you dislike about Gladly? It seems like it might take a while to get things implemented if they aren't already in the roadmap for the developers. What problems is Gladly solving and how is that benefiting you? Gladly rolls all customer service channels into one place ...

"A customer service platform built with the customer as the #1 priority!"

What do you like best about Gladly? The customer-centric view w/ all conversation history loaded into the timeline and navigable by individual conversation topics! You don't have to work hard to gain insight & context for your customer's total history with the brand. What do you dislike about Gladly? We have only see an increase in our teams workflow and overall productivity. Each request of ours to Gladly has been met w/ an immediate answer, and the answer is always that it's already ...

"Major Thumbs up"

What do you like best about Gladly? Flexible, supportive, and outside the box on all the things we need to shape the Guest experience we need and want! What do you dislike about Gladly? Not a dislike, just excited about how to use them next! What problems is Gladly solving and how is that benefiting you? We're in a startup mode and they have flexed or helped us flex in every single way we need to!

"Excited for new things!"

What do you like best about Gladly? Gladly is constantly growing with our continued feedback! What do you dislike about Gladly? Nothing to dislike- but definitely have a wishlist! Recommendations to others considering Gladly: You won't be disappointed! Listen to your account manager! What problems is Gladly solving and how is that benefiting you? 360 view- eliminated “channel hoppers”

"Easy to use"

What do you like best about Gladly? I like that is great for client management and note-taking. What do you dislike about Gladly? That some function don't link to Shopify. What problems is Gladly solving and how is that benefiting you? Customer contact, order history, and notes