Gladly Reviews in June 2026: User Ratings, Pros & Cons

"A lot of glitches"

What do you like best about Gladly? I like that it consolidates all conversations from all channels. What do you dislike about Gladly? I feel like there are quite a few glitches/ and having to merge two contacts is a bit difficult when you are working with a firm with a general email yet many employees. Recommendations to others considering Gladly: I would say that it is good to use but can be glitchy. What problems is Gladly solving and how is that benefiting you? Having all conversation ...

"All inclusive and easy to use."

What do you like best about Gladly? Seeing previous interactions with other advisors. What do you dislike about Gladly? The only negative with Gladly is connectivity issues. Recommendations to others considering Gladly: If you are unsure of Gladly or if it will work for you, I would recommend giving it a try. Gladly is great to work with and always open to changing the platform to best suit your needs. What problems is Gladly solving and how is that benefiting you? Customer order issues. ...

"Very efficient!"

What do you like best about Gladly? I like how easy it is to navigate and the format in which it is set up. What do you dislike about Gladly? I don´t have any complaints other than sometimes there are glitches. But they are always resolved very quickly. What problems is Gladly solving and how is that benefiting you? I go through email chains and chats with customers trying to figure out information about their orders. I like how easy it is to scroll through a thread with a customer to read ...

"Gladly is a HUGE help in the customer service world!"

What do you like best about Gladly? Gladly stores all customer-related contact info and previous conversations, which makes helping the customer a thousand times easier! Communication is a breeze when using Gladly. Their "Gladly Answers" feature is a quick and easy way to respond quickly and accurately to customers' needs. What do you dislike about Gladly? My main complaint would be that I experiencing call drops often, and have connection issues during phone calls. Additionally, there are ...

"You can not stop accepting chats or text messages."

What do you like best about Gladly? The different channels all in one spot, and it saves everything like history on the customer. I also love the fact that all the channels are in one spot. You do not have to be switching screens like you would on a different program. If another agent offered a discount I can look to see what the agent offered to give the customer. This way I can enter notes on the order. I like that we can give ourselves tasks to keep track of the customers. We can also ...

"Good but not great"

What do you like best about Gladly? the user friendly interface and the ability to clearly see everything What do you dislike about Gladly? the delay in phone calls and the customization Recommendations to others considering Gladly: It is a great product for what it does What problems is Gladly solving and how is that benefiting you? It is easy to keep mutlitple employees on the same page with this system

"Gladly is a great tool!"

What do you like best about Gladly? The resources available within it help me to do my job efficiently. I like being able to create tasks to follow up with customers. I also like that we are able to utilize "Responses" because it helps to make the live chats run smoothly because I can pull responses from common questions and customize as needed. What do you dislike about Gladly? Sometimes tasks and emails appears above a chat that is currently in progress. Would be cool if "Tasks" and ...

"My experience has been primarily self taught trial and error, mostly positive."

What do you like best about Gladly? I like being able to assign tasks to stay organized and also make a note or receive a note. What do you dislike about Gladly? I don't like when old chats are routed and customers are angry before I have assisted in any way and when our Stella reviews state this. Mostly a holiday volume issue. Recommendations to others considering Gladly: Spend time acclimating and using prior to real-time. What problems is Gladly solving and how is that benefiting ...

"Gladly Review"

What do you like best about Gladly? Multi channels to help Customers, while working in one channel if a Customer reach out in one channel they all are together live. What do you dislike about Gladly? The merging function is not very user-friendly. What problems is Gladly solving and how is that benefiting you? Assisting Customers with Customer Service inquiries. Having the Customers information saved, saves time with verification

"Gladly Brings Order to Handling Hectic Multi-Customer Contacts"

What do you like best about Gladly? The layout of Gladly is great. Everything is easy to find and going back to something you were looking at before is a breeze. It's clean, simple, and effective. Having the company be able to add quick responses that you can reference and/or paste into conversations saves time and is very helpful. What do you dislike about Gladly? The inablility to create your own quick responses is disappointing, but would be great to have. Gladly has some minor bugs, ...