Gladly Reviews in May 2025: User Ratings, Pros & Cons

"Best experience working with gladly very friendly and easy to work with."

What do you like best about Gladly? Easily taking a call and changing to chat o SMS at the same time without losing the call. This is an advantage when you deal with several customer service issues daily. Easy to log in and log out, not heavy do not crash my computer. What do you dislike about Gladly? More templates will be better also a grammar spelling corrector will be awesome! What problems is Gladly solving and how is that benefiting you? Using one system for all is awesome, I need to ...

"Glady is a very useful tool as CRM and VoIP"

What do you like best about Gladly? The sound is excellent and can link the Customers in a very easy way What do you dislike about Gladly? It is more about Crate and Barrel, that we need more options to choose on the answer support bar. What problems is Gladly solving and how is that benefiting you? Gladly allows me to have the Customer online by Voice, chat, or email. This is very versatile and let me work according to my needs and the company´s.

"Gladly is very easy to use."

What do you like best about Gladly? It is easy to use and keeps all the profiles updated, it's an amazing work tool. What do you dislike about Gladly? There is nothing I dislike, I am very happy with the tool. What problems is Gladly solving and how is that benefiting you? Keeping all the topics updated

"Functional but needs improvements"

What do you like best about Gladly? Easy to use platform that lets you respond to messages and calls in a timely fashion. The app let's you use AI to better your tone towards the customers. Customer support is made easier through the text, chat and voice functionality. It is easy to go back and see past chats and calls and the notes pertaining to them. What do you dislike about Gladly? There's a lot of glitches that make it difficult for customer service representatives to operate. ...

"Gladly"

What do you like best about Gladly? The macros we can use in gladly are full on important info we can provide to our guests. What do you dislike about Gladly? It wont select the correct topic we add to the interaction. What problems is Gladly solving and how is that benefiting you? customer contact

"Gladly has all the email, chat an phone together its great for a business."

What do you like best about Gladly? I like gladly because it has its own templates for Messages or SMS. What do you dislike about Gladly? I like everything about Gladly because i dont struggle. What problems is Gladly solving and how is that benefiting you? It helps when searching for a customer that you closed, it has a left side error that you can click on it and has the closed customers.

"Interface on 10!"

What do you like best about Gladly? I love Gladly for the ease of use. Everything is streamlined, no missed communication, and customers are happy! Customer support is BIG in our industry and gladly helps with that. The number of features, ease of integration, and frequency of use help as well. What do you dislike about Gladly? I hate that when I step away to help customers in person, I always have to select what I was doing in the meantime. What problems is Gladly solving and how is that ...

"Gladly makes customer communication easy!"

What do you like best about Gladly? I love that Gladly provides a place for all types of customer interactions, and makes it easy to merge customers. What do you dislike about Gladly? I wish we could turn on the phones at different times for different people so our East coast team could start a bit earlier than the West coast team. What problems is Gladly solving and how is that benefiting you? Gladly allows all the departments to speak to each other and track customer interaction without ...

"Excellent experience interacting with customers through Gladly."

What do you like best about Gladly? I like that it gives you all ways and channel to communicate with customers and co-workers, and also the guidelines and preset answers for a variety of situations. What do you dislike about Gladly? I think the transfering to a different department process could be improved. What problems is Gladly solving and how is that benefiting you? Knowing what customers issues are and communicating to the the solution.

"its easy system to me to be able to keep up with your breaks and time keeping"

What do you like best about Gladly? i like how it mointers my time for lunch break and et What do you dislike about Gladly? i had small hard time finding the customer supppot hand book but it got easier What problems is Gladly solving and how is that benefiting you? its helping keep track of loging in and out