Gladly Reviews in June 2026: User Ratings, Pros & Cons

"Gladly for customer service client interactions"

What do you like best about Gladly? I like that I can set tasks and assign due dates. There is no need for paper notes all over the desk with this. That all customer interactions - chat, sms, text and phone are combined into one file allows any associate to look at the history and know what is going on with the customer's order. I like that I can stop other contacts from being put in my box when I have others that need finalization. What do you dislike about Gladly? A downside is that when ...

"Easy to use."

What do you like best about Gladly? Customer information is provided on the left of the screen. What do you dislike about Gladly? The gladly site constantly freezes and glitches. What problems is Gladly solving and how is that benefiting you? Customer service issues. Prewritten response are a benefit.

"Great system"

What do you like best about Gladly? The ability to easily get from customer to customer and save tasks to come back to later. What do you dislike about Gladly? Occasionally the system will reassign a customer I am actively working on, or take one of mine and assign to another person. Recommendations to others considering Gladly: Easy system to navigate and switch back and forth between communications What problems is Gladly solving and how is that benefiting you? The ability to look up ...

"One stop shop, great UX"

What do you like best about Gladly? Email, voice, sms, and chat all in one platform makes it incredibly easy to help customers across their preferred methods of communication. Seamless syncs with Shopify to bring in all relevant info so you can see everything about a customer in one tab. What do you dislike about Gladly? Doesn't work on mobile which is a bummer Recommendations to others considering Gladly: Highly recommend! What problems is Gladly solving and how is that benefiting ...

"Easy to use and lots of functionality"

What do you like best about Gladly? Easy to make updates, and provides many options for customers to contact us What do you dislike about Gladly? Not required that contact details be added before closing a record. Previous person handling may not do that. Should be able to see your stats on live boards. Plus, need to be able to see what time you switched to lunch or break channels. What problems is Gladly solving and how is that benefiting you? Various customer inquires about our products ...

"Gladly is beyond wonderful!"

What do you like best about Gladly? I love the fact that gladly is a one stop shop for all interactions. It really makes it very easy to change between all customer interactions. What do you dislike about Gladly? The least helpful thing is that we can't see all of our messages/chats at once. They are hidden behind the little message bubble with the green dot, instead of having the names listed of the customers right away. I think that will prevent us from losing/missing chats and messages. ...

"Gladly is user frendly and is easy to use."

What do you like best about Gladly? The functionality of the emails and phone system What do you dislike about Gladly? Making a phone call and then having to answer a topic that has nothing to do with an outside call. Recommendations to others considering Gladly: Easy and efficient to use. Right from the first day, it is easy to use and maneuver to use for my job. What problems is Gladly solving and how is that benefiting you? Taking care of the customers with all methods of communication.

"Gladly is user frendly and is easy to use."

What do you like best about Gladly? The functionality of the emails and phone system What do you dislike about Gladly? Making a phone call and then having to answer a topic that has nothing to do with an outside call. Recommendations to others considering Gladly: Easy and efficient to use. Right from the first day, it is easy to use and maneuver to use for my job. What problems is Gladly solving and how is that benefiting you? Taking care of the customers with all methods of communication.

"Easy to use and lots of functionality"

What do you like best about Gladly? Easy to make updates, and provides many options for customers to contact us What do you dislike about Gladly? Not required that contact details be added before closing a record. Previous person handling may not do that. Should be able to see your stats on live boards. Plus, need to be able to see what time you switched to lunch or break channels. What problems is Gladly solving and how is that benefiting you? Various customer inquires about our products ...

"Marisa's Gladly Experiences"

What do you like best about Gladly? I like the ease of use. I like how clear it is to follow a conversation. What do you dislike about Gladly? I'm not too fond of that if I am not immediately present that my conversation is routed to another individual. What problems is Gladly solving and how is that benefiting you? It helps with showing me correct grammar.