Gladly Reviews in June 2026: User Ratings, Pros & Cons

"Gladly is a seamless communication platform for both customers and fellow employees."

What do you like best about Gladly? I like that you can see all previous communications with the customer and that notes about each interaction can be provided. Another positive with Gladly is that you can reach out to multiple teams and help answer the customer's questions seamlessly. You can interact with another team member in real-time instead of making the customer wait for a resolution to their problems. You are able to easily go back and see previous interactions with customers if ...

"Twas a great experience working using Gladly. It is very easy to use and user friendly."

What do you like best about Gladly? It gives the macros associated with customers concern. What do you dislike about Gladly? What I dislike is that sometime, the chat is not reflecting on my end. What problems is Gladly solving and how is that benefiting you? I've been solving emails and chats. With the help of glady's macros, its easier to respond.

"The whole system is easy to use. Perfect 10 if it was not so easy to delete emails (cancel button)"

What do you like best about Gladly? How easy it is to use Having the entire chain of communication What do you dislike about Gladly? The cancel button. I wish there was an option to save or "are you sure you want to cancel" Recommendations to others considering Gladly: Liveboards are great! Don't forget to check them out. What problems is Gladly solving and how is that benefiting you? Gladly helps keep communication as streamlined as possible, making customer records of communication so ...

"Great customer service tool"

What do you like best about Gladly? A record of previous customer interactions What do you dislike about Gladly? Technical issues. Example waiting for awhile to accept the call button because it hasn't fully loaded and only the ringing is there. Sometimes causing you to miss the call What problems is Gladly solving and how is that benefiting you? Follow up and Transparency

"Gladly is very reliable and I enjoy using it. I am able to easily keep up with customers."

What do you like best about Gladly? I love being able to set tasks. I know when I need to get something accomplished. Glady is very useful for an organization to keep contact with their customers. What do you dislike about Gladly? Sometimes glady, has connection issues or I am not able to load some conversations with customers. On rare ocassion, I am not able to close out conversations. Recommendations to others considering Gladly: Always make sure to keep up with conversations and closing ...

"Gladly improves workflow and efficiency."

What do you like best about Gladly? Most of our comms, both internally and externally, are now all in one place. Answers are streamlined to specific types of interactions. Tasks are easy to assign and complete. It is easy to follow up on interactions using links. We can easily copy links to interactions and use those within our order processing system for reference. We can pin interactions to other customers. For our use that means we can interact with a provider in regards to a customer ...

"user friendly, effective"

What do you like best about Gladly? provision to create a task and scope of reassigning to the concerned parties What do you dislike about Gladly? rarely kicks out of the system, so you have to log in again, which could be due to multiple reasons What problems is Gladly solving and how is that benefiting you? providing customer service via four channels, storing case records on the thread, follow-ups, creating tasks

"Easy Workaround"

What do you like best about Gladly? Easy to toggle through tasks, When switching from one item to another. Easy for multiple employees to communicate with one customer, under one account. What do you dislike about Gladly? It can get a little backed up. Especially when sending emails. Usually hitting Close & Next will close out the conversation, lately it hasn't been doing so. What problems is Gladly solving and how is that benefiting you? It's really easy for customers to communicate, via ...

"Overall Channel Connection and Availability is understandable and informative"

What do you like best about Gladly? Seeing the connections made previous with other associates to better understand and address situations What do you dislike about Gladly? Tasks should be in a tab alone in order to keep a seperation from day to day work load What problems is Gladly solving and how is that benefiting you? Overall understanding and quick resolve to customer issues

"Natalia Nikolic G2 Review"

What do you like best about Gladly? I love that I am able to see the entire previous conversation history with a customer when I start to assist them. This helps to clear up any confusion. What do you dislike about Gladly? I do not like how Gladly can be slow at times. I notice that at the end of my shift, it becomes very slow as I have been using it for a long time. Recommendations to others considering Gladly: I love Glady! Make sure to link customers when using it so that the entire ...