Gladly Reviews in June 2026: User Ratings, Pros & Cons

"Gladly is very user friendly"

What do you like best about Gladly? It's easy to use and real-time. I can send some a link and show them what I am talking about What do you dislike about Gladly? I dislike nothing about Gladly, it's a REALLY GREAT TOOL to use at work Recommendations to others considering Gladly: I highly recommend using GLADLY for any professional communication use. What problems is Gladly solving and how is that benefiting you? I am able to look at photos in real-time and use the texting feature If I want ...

"Easy to use!"

What do you like best about Gladly? Gladly is very user-friendly. All options available are easy to find and figure out. What do you dislike about Gladly? It would be nice if we were able to customize the personal responses we use most. What problems is Gladly solving and how is that benefiting you? I have been solving customer issues with Gladly. I am able to create tasks to follow up with customers at a later date and have all their information at my fingertips.

"My thoughts on Gladly"

What do you like best about Gladly? I like that Gladly streamlines communication that we have with customers. It is easy to see what has been discussed. What do you dislike about Gladly? You can only see one conversation on your screen at a time. Recommendations to others considering Gladly: NA What problems is Gladly solving and how is that benefiting you? With Gladly, I can see all that has been sent to the customer- whether call, text, chat or email.

"#1 Glady"

What do you like best about Gladly? The most helpful thing about Glady is that everything is super easy to use and navigate. The upside of using Glady is that it helps you stay on task because everything is right there! What do you dislike about Gladly? The least helpful thing is that there is no timer for how long you have been on break or different interractios. There aren't any downsides to using Glady that I have found. What problems is Gladly solving and how is that benefiting you? I ...

"Gladly works well"

What do you like best about Gladly? It's easy to keep track of emails and get back to someone later when needed. Also being able to use premade answers is great. What do you dislike about Gladly? Not being able to remove bullet points easily, but that might be me tbh. Also I wish it recognized when I'm doing work when I have myself as unavailable, but idk if they can do that. Recommendations to others considering Gladly: I recommend it, makes it easy to keep track of work to do What ...

"Easy to use, conversation based platform"

What do you like best about Gladly? Gladly has allowed us to streamline our interaction channels under one platform, creating a true omnichannel platform for our team. The Gladly team is extremely receptive to feedback and is committed to our company's success on their platform. Additionally, the routing features are some of the best on the market. What do you dislike about Gladly? Gladly's reporting is constantly improving, but does have more room for growth. There are features for ...

"The best if you want to give the because customer experience..."

What do you like best about Gladly? What I like the best about Gladly is the conversation timeline. I don't have to fish and search for old tickets to get a big picture, I just have to scroll up. I also love that it will show a timeline and include all types of conversations in the timeline, email, SMS, chat, talk, and voicemails. This has been a tremendous help to our agents when assisting customers who reach out to us time and time again. :) What do you dislike about Gladly? That it does ...

"Gladly support is the best I have ever dealt with. The training and documentation is great!"

What do you like best about Gladly? Training and documentation. Franklyn, Ted and Joe have been great! What do you dislike about Gladly? Calling in for support was not very helpful. They couldn't find me in the system? I had to hang up and call Franklyn to get immediate help. Reporting could be more customizable. Sounds like you are working on it. Recommendations to others considering Gladly: It is a world differrence from using Zendesk. Highly recommend it. What problems is Gladly solving ...

"Gladly has changed us as a team in a very positive way!"

What do you like best about Gladly? We love all the tools that come with Gladly and how organized it is. What do you dislike about Gladly? I would like to have the option to create customized reports. What problems is Gladly solving and how is that benefiting you? We needed better reports. We got them but I think we can still improve on that

"Galdly has made our CC more efficient"

What do you like best about Gladly? Tasks, Shopify integration, notes, and customer history all in one spot What do you dislike about Gladly? We are very happy with everything at the moment What problems is Gladly solving and how is that benefiting you? Being able to have all customer information organinized.