Gladly Reviews in June 2026: User Ratings, Pros & Cons

"A Great Partner"

What do you like best about Gladly? The team is A+. Easy to work with and dedicated to making us successful. The onboarding process was a breeze. The product gets our service team out of the mundane and manual work and back to having conversations with real customers. What do you dislike about Gladly? Their frequent and robust updates have resolved most of the gripes I've had as a new user. The UX is a little dated, but that's a minor concern. What problems is Gladly solving and how is that ...

"We Love thankful!"

What do you like best about Gladly? I had worked with Thankful previously and enjoyed my experience with the platform and team so much that I implemented the technology at Zoe Media Group. Thankful enables us to deliver the high level of service our customers expect from us and our team is very happy with the results. What do you dislike about Gladly? Sometimes workflows with a subscription company are hard to manage! What problems is Gladly solving and how is that benefiting ...

"Great product and amazing customer service!"

What do you like best about Gladly? Easy software to navigate through. Doesn't glitch What do you dislike about Gladly? I think that maybe the platform can be a little better placed Recommendations to others considering Gladly: I would recommend using this easy marking tool to have great contact with your customers and an easy way to reply and navigate a website! What problems is Gladly solving and how is that benefiting you? Glady somtimes does not get fully rid of the conversation until ...

"Versatile Platform fo all your needs"

What do you like best about Gladly? The organization and clarity of the program What do you dislike about Gladly? I wish it were more customizable to my personal needs/wants What problems is Gladly solving and how is that benefiting you? Customer service! I have loved the open and closed and waiting options it provides

"Great Interface and Very User Friendly!"

What do you like best about Gladly? Gladly is an easy-to-use Customer Service tool that I have recently started using but have quickly fallen in love with! Super well-organized, and perfectly balanced UI make it an incredible asset to any team! What do you dislike about Gladly? Not a thing so far! I am loving the newest update and can't wait to see how they continue to innovate and streamline their software! Recommendations to others considering Gladly: Become familiar with the ...

"Very Grateful for Thankful"

What do you like best about Gladly? I have been able to partner with the team at Thankful for a few years now in two different organizations. I love that we have been able to put in so much custom work to get our customers' help and to better understand their needs. What do you dislike about Gladly? Automation limitations, though their product team is awesome. What problems is Gladly solving and how is that benefiting you? Automation and customer support. Reduced first reply times, ticket ...

"Incredible product - this is the type of automation that moves the needle"

What do you like best about Gladly? Most helpful - Their solution allows you to solve complex tickets. The Thankful team is extremely committed and willing to work with our operations team to optimize our processes. Our agents love it because they spend far less time on transactional support tickets that are a poor use of their time. What do you dislike about Gladly? I don't have a ton of feedback here. My one comment is that you should spend time mapping your support processes before ...

"Allows us to scale"

What do you like best about Gladly? It allows us to have personalized experiences at scale. Instead of having one person for each ticket, we can now scale to numerous tickets with no issue. What do you dislike about Gladly? Nothing at the moment, Thankful has been doing what I hoped. What problems is Gladly solving and how is that benefiting you? We are trying to solve for having personalized experiences for each ticket. Without Thankful, this is is near impossible.

"Easy to automate resolutions"

What do you like best about Gladly? It's easy to automate resolutions for our written support channels, and helps our agents with productivity What do you dislike about Gladly? UX could use a little refresh, but overall I'm happy with the product. What problems is Gladly solving and how is that benefiting you? We've seen our agent productivity increase, and it also helps with case deflection. We're able to easily spot trends in what's going on, and get to the core issues they help our ...

"Great Platform for Customer Service Professionals!"

What do you like best about Gladly? Gladly allows us to interact on multiple channels with our customers to offer the most timely customer service we can. All customer contacts can be linked, including order history across brands, and transcripts of previous conversations can be viewed to provide a more comprehensive experience for the customer. I love the Task feature, which allows us to create follow-ups when issues can't be resolved immediately during the initial contact. I also love ...