Gladly Reviews in June 2026: User Ratings, Pros & Cons

"Mostly Pretty Great!"

What do you like best about Gladly? It's pretty a pretty intuitive workflow. I appreciate that there are changes made to the program as needed. It's growing with the needs of the company. What do you dislike about Gladly? I don't like the way that multiple email addresses are connected via Relationships. There are several scenarios where multiple family members use the same phone number but different email addresses. I feel like there has to be a better way to connect them for quicker ...

"Great tool to use for a companies communications with clients."

What do you like best about Gladly? The most beneficial thing about Gladly is you can use it to communicate with a client by call, text, email, chat, or phone. It gives you a complete platform tool to use. You don't need multiple tools to do so. What do you dislike about Gladly? That there is a reassignment issue with incoming client contacts once received. What problems is Gladly solving and how is that benefiting you? Being about to help clients with issuing they are experiencing with ...

"Innovative email services"

What do you like best about Gladly? Gladly combines all of the customer's emails and account information for easy accessibility and viewability. What do you dislike about Gladly? I dislike emails not being routed directly back to me. Recommendations to others considering Gladly: Use this service! Highly recommended. What problems is Gladly solving and how is that benefiting you? I'm able to solve customer's issues with ease because of the accessibility of the templates and the ability to ...

"Gladly user friendly"

What do you like best about Gladly? I was able to seach the information that I needed to notate important details on the account What do you dislike about Gladly? It did show which needs to be prioritized. Recommendations to others considering Gladly: Gladly help in terms of tracking the record and finding the resolution in a timely manner What problems is Gladly solving and how is that benefiting you? I am resolving the account history or purchase details. I have seen that it shows the ...

"Great Customer Service Application"

What do you like best about Gladly? I love that I'm able to view all of a customer's interactions, leave notes, submit tasks for others on a customers profile. It's a one stop shop. It's really easy to solve problems, and get things fixed quickly. It works well and helps us stay on top of things. What do you dislike about Gladly? The only dislike is that the first email that pops up when you search for an email address could be from 2 years ago so your stuck scrolling, it doesn't ...

"Glad for Gladly"

What do you like best about Gladly? Coming from only having the connectivity with Amazon Connect, to a full platform with Gladly it's been a life changer. What do you dislike about Gladly? It can still be glitchy, but overall is a great tool. What problems is Gladly solving and how is that benefiting you? Weve been able to track our CXAs much better and put everything into one source.

"Gladly: The Best Integrated Platform - A Review"

What do you like best about Gladly? The ease-of-use when working on multiple different interactions. Glady assigns them in a neat and orderly fashion. The ability to switch between what I am working on at any given point is a huge help to me and my colleagues. We are all using the Gladly platform and I would go so far as to say this is our favorite and most helpful part about Gladly. The upsides to using Gladly are many. The first being its integration with your existing platforms in a ...

"Game-changing Technology that Just Works"

What do you like best about Gladly? The level of understanding Thankful’s AI provides is incredible. We are able to provide personalized responses while understanding sentiment LTV & more on every customer interaction across our written channels. What do you dislike about Gladly? Nothing! Thankful's integrations were even easier than expected. What problems is Gladly solving and how is that benefiting you? Clearing backlog of written channel tickets, providing better personalized ...

"Thankful is the ultimate game changer in CX!"

What do you like best about Gladly? Thankful's free impact analysis and live trial brought us in, and we are never looking back! Thankful empowered our team to deliver a personalized experience at scale--something we couldn't find anywhere else. What do you dislike about Gladly? Nothing so far. I dont have any dislikes. What problems is Gladly solving and how is that benefiting you? Automation was vital to solving our massive backlog of redundant tasks/tickets. The ROI was almost immediate, ...

"I am so Glad we switched to Gladly."

What do you like best about Gladly? I love that all channels are visible and readily available in one system. The service is excellent too. Everyone we've worked with has been super helpful and efficient. The system is easy for our agents to utilize, especially having all Macro's and contact history visible and readily available. What do you dislike about Gladly? I think we've worked out as much as needed for the moment. Hiccups with Chat here and there Recommendations to others considering ...