Gladly Reviews in June 2026: User Ratings, Pros & Cons

"Gladly is Amazing!"

What do you like best about Gladly? Customer history and preferences are provided along with customer details What do you dislike about Gladly? Sometimes freezes or is not connected . Rebooting issues What problems is Gladly solving and how is that benefiting you? Problems asuch as customer holding the phone lines benefits include all contact history which is very helpful

"Awesome User Experience"

What do you like best about Gladly? Straight forward and simple. User Friendly What do you dislike about Gladly? the change of the inbox took some time to gett used to! What problems is Gladly solving and how is that benefiting you? helping customers quickly and efficiently. I have realized benefits of the user friendly platform. It is extremely straightforward

"Gladly has been consistent, practical, and easy to navigate."

What do you like best about Gladly? I enjoy the syncing of contacts and notes feature. What do you dislike about Gladly? I wish it was easier to navigate previous conversation history as well as SMS would allow new line feature when shift. Recommendations to others considering Gladly: Great process that will ease the workplace experience. What problems is Gladly solving and how is that benefiting you? It's been wonderful to see previous conversation history and saved account details for ...

"Gladly is easy to use"

What do you like best about Gladly? Gladly is intuitive to use. Everything works as it appears. What do you dislike about Gladly? There are relatively few integrations, so you have to consider how attached you are to your other tools. What problems is Gladly solving and how is that benefiting you? We find it easier to train new hires on using Gladly than we did for Zendesk.

"Gladly is easy to use"

What do you like best about Gladly? Gladly is intuitive to use. Everything works as it appears. What do you dislike about Gladly? There are relatively few integrations, so you have to consider how attached you are to your other tools. What problems is Gladly solving and how is that benefiting you? We find it easier to train new hires on using Gladly than we did for Zendesk.

"Gladly is on the right track"

What do you like best about Gladly? Very easy to add and edit the answers. I appreciate the inbox feature to allow us to finish the conversations or follow up when needed. What do you dislike about Gladly? The screen is crowded. The inbox should be the window that pops in and out when we need it, not the reply window or answer window. Though ideally they should all be able to collapse, when we're trying to read the history and current message from the customer. When working on your reply, ...

"Gladly is on the right track"

What do you like best about Gladly? Very easy to add and edit the answers. I appreciate the inbox feature to allow us to finish the conversations or follow up when needed. What do you dislike about Gladly? The screen is crowded. The inbox should be the window that pops in and out when we need it, not the reply window or answer window. Though ideally they should all be able to collapse, when we're trying to read the history and current message from the customer. When working on your reply, ...

"best call system ever!"

What do you like best about Gladly? easy to navigate, and keeps me on track when I step away. What do you dislike about Gladly? nothing, it's easy to uses i love it! Nothing to dislike,I like it overall Recommendations to others considering Gladly: use your resources What problems is Gladly solving and how is that benefiting you? it has a system with generated responses that helps me assist my customers

"A great company upgrade"

What do you like best about Gladly? The ability to create tasks to do at another time. The system works with multiple streams of media. What do you dislike about Gladly? You cannot put a timer on task to send to a peer. There is no timer on email messages. Recommendations to others considering Gladly: Think all tools needed for your team to use Gladly effectively. Some updates can be slow to implement if they are unaware that you need them right away What problems is Gladly solving and how ...

"It has been alright"

What do you like best about Gladly? It is organized and it is easy to navigate once you get the hang of it. I like the way the phone calls are taken and set up, and am a fan of the general Queue and how that works. I also like how you can email and text internally, so everything can be on Gladly for other associate reference. I also like how we can merge customers, i find this tool to be very useful when working with customers who refer to prior conversations with associates on chat or ...