Gladly Reviews in June 2026: User Ratings, Pros & Cons

"Good platform but does have some bugs that need to be fixed."

What do you like best about Gladly? The interface is easy to use and manage. What do you dislike about Gladly? Routing issues with customer contacts in gladly. What problems is Gladly solving and how is that benefiting you? Customer orders, product delays, associate assistance

"Good platform but does have some bugs that need to be fixed."

What do you like best about Gladly? The interface is easy to use and manage. What do you dislike about Gladly? Routing issues with customer contacts in gladly. What problems is Gladly solving and how is that benefiting you? Customer orders, product delays, associate assistance

"Great customer service software!"

What do you like best about Gladly? Glady is very user-friendly and has excellent features. What do you dislike about Gladly? There is nothing I dislike about this software. Recommendations to others considering Gladly: I would highly recommend using Glady for those working in the customer service field. What problems is Gladly solving and how is that benefiting you? Easily able to track tasks to follow up with customer service issues that can not be resolved immediatlely.

"Gladly is a great system and is very simple and straight forward."

What do you like best about Gladly? The biggest upside to using gladly is the use of tasks to save customers to make it easier to reach back out, as well as the ability to add built in responses. What do you dislike about Gladly? My one dislike about gladly is not being able to turn my phone bubble on whilst making an outgoing call unless I have already taken a call first. I am still on the phone however, none of that time is being accounted for in my availability. What problems is Gladly ...

"Gladly Review - $50 Amazon Gift Card"

What do you like best about Gladly? What I like most about using Gladly is being able to listen to previous calls with other agents and also being able to view previous correspondence with other agents. I have to wait for Q/A or a supervisor to listen to the call to verify what was said in another conversation with former companies. What do you dislike about Gladly? The only thing I dislike is the fact that there is no timer between after you close a conversation and when the next one comes ...

"Gladly really helps me in my weak areas when it comes to customer service ."

What do you like best about Gladly? I like that we can go back to previous phone callings or notes in Gladly; it helps, especially when investigating a order What do you dislike about Gladly? Since the update, Gladly is better. No dislike Recommendations to others considering Gladly: I would most definitely recommend Gladly to others because it can help you improve your quality as a customer service representative What problems is Gladly solving and how is that benefiting you? When a ...

"Imari Redmond 24-7 InTouch Chegg Agent"

What do you like best about Gladly? I like the way the set up works. I can see their emails linked, as well as track extra sub charges, etc in a easier and quicker way. What do you dislike about Gladly? I dislike the way the chats organize themselves on Gladly, please change that to make it easier on the agent to tell who to reply back to in order first Recommendations to others considering Gladly: The organization for Chat improvements What problems is Gladly solving and how is that ...

"I love the workflow Gladly provides, I can do emails, SMS, notes and tasks all in one place! 9/10"

What do you like best about Gladly? Autonomous control for multi-tasking; also loves the break/lunch/personal options. What do you dislike about Gladly? The random pop-up for the suggestions/search answers is a bit annoying but manageable. Recommendations to others considering Gladly: N/A What problems is Gladly solving and how is that benefiting you? My multi-tasking is more efficient with Gladly. I can knock out a lot of work efficiently.

"Good Bot with great out of the box capabilities"

What do you like best about Gladly? It is a good bot with some nice out of the box capabilities to offer What do you dislike about Gladly? There could be more reporting and other capabilities that could be built in Recommendations to others considering Gladly: Good bot with nice out of box capabilities to be considered What problems is Gladly solving and how is that benefiting you? They are helping with customer deflection and customer experinace

"Good Bot with great out of the box capabilities"

What do you like best about Gladly? It is a good bot with some nice out of the box capabilities to offer What do you dislike about Gladly? There could be more reporting and other capabilities that could be built in Recommendations to others considering Gladly: Good bot with nice out of box capabilities to be considered What problems is Gladly solving and how is that benefiting you? They are helping with customer deflection and customer experinace