Gladly Reviews in May 2025: User Ratings, Pros & Cons

"Centraliced information"

What do you like best about Gladly? It is amazing to have emails and call history and notes in the same place, it makes work easier, and the links on the left. What do you dislike about Gladly? Wish it would be more integrated with the compayn system What problems is Gladly solving and how is that benefiting you? Phone calls, emails, chat, coordination, notes etc.

"What a great product!"

What do you like best about Gladly? In the ever-evolving world of customer service, Gladly has emerged as a transformative force, empowering businesses to connect with their clientele on a deeper level. By prioritizing personalized interactions and fostering lasting relationships, Gladly redefines the customer service landscape, delivering exceptional experiences that drive loyalty and growth each and every day. At the heart of Gladly's success lies its holistic approach to customer ...

"Best Platform to Use"

What do you like best about Gladly? We are able to utilize this as a communication platform to colleagues that are not in the same location as us.It is very helpful and user friendly What do you dislike about Gladly? I don't think there is anything I dislike about it. What problems is Gladly solving and how is that benefiting you? It does reach outs for us to all of our drivers and employees.

"Glad to use Gladly. This is what any customer centric orgnaisation should use."

What do you like best about Gladly? 1) Very user-friendly when searching for customers using order details or customer shared details regarding orders the customer is contacting for. 2) Easy customer data are accessible. 3) The product section is segregated as per topic to get access to customer purchases. 4) Customer topics are generated particularly depending upon the reason for contact for each query which is helpful to solve a customer's issues easily. 5) The task can be assigned so ...

"Really nice tool for work."

What do you like best about Gladly? Is fast and complete. It does everything easier to do. What do you dislike about Gladly? I cant think of one thing now. I do like everything as for now. What problems is Gladly solving and how is that benefiting you? It does gather all the cx information and put it together for you contact them and resolve issues.

"It's been very easy to use, it reminds me of any type of social network"

What do you like best about Gladly? its easy to use, it has all the information i need very handy! i use it everyday and it's very handful, it's fast and quick What do you dislike about Gladly? i don't think i dislike anything, i haven't had any issue yet What problems is Gladly solving and how is that benefiting you? It's helping us take calls ,sms and chats! all 3 in one!

"Swift, concise and efficient tool!"

What do you like best about Gladly? Everything is well organized and established. The functions are easy to learn and easy to use, the interface is very user friendly and its sections are very complete. Everything is easy to access and implement. And it's the tool we use everyday. What do you dislike about Gladly? Sometimes it bugs a little bit. It's not rare to encounter an error message, or the phone and email buttons do not turn on/off while entering an Away state like Lunch or ...

"I never used Gladly before and it was very user friendly from the very first day!"

What do you like best about Gladly? The system is pretty user friendly and it has many features that we love! What do you dislike about Gladly? There is nothing I do not like right now about Gladly. What problems is Gladly solving and how is that benefiting you? Updating their platforms accordingly to what we use it for. It is actually the best platform I have used in my Call Center life.

"Efficient and robust."

What do you like best about Gladly? Being able to match a customers profile with our internal system is a game changer. You don't even have to look for the customer as long as the customer enters the correct information. The sidekick and the chat system is amazing. Being able to ask for a customers credit card number in a secure manner is also one of it's highlights. Now that I know of Gladly, I would never work in another customer service environment without it! Really easy to get the hang ...

"Easy to use and understand"

What do you like best about Gladly? that i can see the history calls, chats and email all in 1 and i dont have to get the customer repeat himself all over again for any situation. What do you dislike about Gladly? that sometimes when i close a chat the bubble or conversation still keeps opened like if i still was speaking with the cx What problems is Gladly solving and how is that benefiting you? when we can merge customers to match them with another conversation