Gladly Reviews in June 2026: User Ratings, Pros & Cons

"Review of Gladly after 3 months of use"

What do you like best about Gladly? I really like being able to add notes and tasks. It is really helpful when I want to come back to a ticket to know the basics of the conversation without reading the whole thing. Or if I need to check something on a persons account in a few hours I can easily come back. What do you dislike about Gladly? Sometimes there are routing errors and tickets don't get back to me for a few days which is frustrating cause we want to help out customers as quickly as ...

"It's very streamlined and sleek in design. It's very user-friendly and easy to use."

What do you like best about Gladly? The sleek design and easy-to-use interface. It makes my job 10 times easier because it's self-explanatory. What do you dislike about Gladly? I don't necessarily dislike anything. Most of my opinions are positive. What problems is Gladly solving and how is that benefiting you? Linking customers to past conversations is really convenient. The way the website is set up makes it easy to do whatever you need to.

"Very Helpful"

What do you like best about Gladly? I love that I can see all of a customers contact history in one place, so that I can assist them most efficiently. What do you dislike about Gladly? Sometimes there are too many customers linked under a profile and it gets confusing What problems is Gladly solving and how is that benefiting you? very efficient way to help our customers

"Gladly Review November 2021"

What do you like best about Gladly? I like the white background openness to the page. Everything opens easily, topics, CX add ins, macros. What do you dislike about Gladly? We are seeing our auto-replies in the email chain. Very hard to follo wtgh econversation. Recommendations to others considering Gladly: Please remove auto-replies from the email conversations. Makes it very hard to follow at times. What problems is Gladly solving and how is that benefiting you? Ability to upgrade or ...

"It's been a good run"

What do you like best about Gladly? The most helpful thing about gladly is they're constantly looking and implementing improvements What do you dislike about Gladly? Not Much, it's a new program and a work in progress. What problems is Gladly solving and how is that benefiting you? It helps us stay organized and track trends. Lots of great reporting features.

"Always a great experience with Gladly!"

What do you like best about Gladly? I like the organization of the website. It allows me to discern my inbox from my colleagues. What do you dislike about Gladly? I wouldn't say I like that sometimes my emails go to customer service instead of the affiliate team. Still, customer service has been excellent with re-assigning the emails to my department. What problems is Gladly solving and how is that benefiting you? I am solving giveaway winners' complaints and issues. It has benefited the ...

"It's been a good run"

What do you like best about Gladly? The most helpful thing about gladly is they're constantly looking and implementing improvements What do you dislike about Gladly? Not Much, it's a new program and a work in progress. What problems is Gladly solving and how is that benefiting you? It helps us stay organized and track trends. Lots of great reporting features.

"Awesome!"

What do you like best about Gladly? How easy it is to use. How simple everything is. What do you dislike about Gladly? Nothing. I think it is great. I do not believe it needs improving. What problems is Gladly solving and how is that benefiting you? How to multitask and talk to people over the phone.

"User friendly, customer centric platform"

What do you like best about Gladly? The streamlined conversations and the fact that they are now kept with one representative for the most part. The liveboard is a very easy way to see how the day is going and what is happening while we all work remotely. What do you dislike about Gladly? If you're working on emails and calls at the same time. There is a glitch that when you take a phone call while you're working on an email, then end the phone calls, it opens a new conversation, rather ...

"User friendly, customer centric platform"

What do you like best about Gladly? The streamlined conversations and the fact that they are now kept with one representative for the most part. The liveboard is a very easy way to see how the day is going and what is happening while we all work remotely. What do you dislike about Gladly? If you're working on emails and calls at the same time. There is a glitch that when you take a phone call while you're working on an email, then end the phone calls, it opens a new conversation, rather ...