Gladly Reviews in June 2026: User Ratings, Pros & Cons

"User Friendly"

What do you like best about Gladly? What I like most, is the ability to view all prior convos, contact notes, and relationships in one sitting. What do you dislike about Gladly? The topics column could be better. Sometimes, it selects topics as you're scrolling. It would also be great for gladly to be compatible with unique emails (ex: juno) Recommendations to others considering Gladly: none- other than what was mentioned previously! What problems is Gladly solving and how is that ...

"User Friendly"

What do you like best about Gladly? What I like most, is the ability to view all prior convos, contact notes, and relationships in one sitting. What do you dislike about Gladly? The topics column could be better. Sometimes, it selects topics as you're scrolling. It would also be great for gladly to be compatible with unique emails (ex: juno) Recommendations to others considering Gladly: none- other than what was mentioned previously! What problems is Gladly solving and how is that ...

"Ambitious and Competitive CS Platform"

What do you like best about Gladly? My company made a huge change when we switched from Zendesk and Drift over to Gladly and we weren't all on board at first in my small team of customer experience reps, to be honest! I love it plenty now. My favorite integration is surprisingly one I wasn't expecting I would get much use of, which is the ability to link our clients' profiles from our external custom platform to their Gladly customer profile. It makes it so much smoother a process when ...

"it’s been so easy to use! and so efficient"

What do you like best about Gladly? i like how it remembers everything and that we can create tasks for ourself What do you dislike about Gladly? nothing really, i think gladly is amazing What problems is Gladly solving and how is that benefiting you? customers service is so much easier with gladly it has so many features

"Gladly Review"

What do you like best about Gladly? I like how seamless the platform is, it makes having different forms of communication a breeze and it allows users like me to handle things effectively, efficenctly and as easily as possible. What do you dislike about Gladly? I ca't really come up with anything that I dislike. overall it's a great platform that only seems to get better with each update. I couldn't ask for anything better! What problems is Gladly solving and how is that benefiting you? I ...

"User friendly, but the interface is a bit crowded."

What do you like best about Gladly? How the Customer is shown and the conversations history. I also enjoy having the customer card and adding notes to the profile. Tasks are also helpful specifically for Harry's when modifying plans/orders/informing customers on stocks outs. What do you dislike about Gladly? When creating an email, the answers tab on the right-hand side of the page is SUPER crowded. It feels impossible to see the answer and write the email. I think the details/notes can be ...

"Good Service for Business"

What do you like best about Gladly? I like the fact that I do not need an existing phone line to utilize this service. Having the ability to connect to calls over the internet is very convienent. What do you dislike about Gladly? There's nothing that I dislike at the moment. It's an excellent service and using it for works makes my job easier. Very easy to use software, so it's perfect. What problems is Gladly solving and how is that benefiting you? I have not personally solved any problems ...

"User friendly, but the interface is a bit crowded."

What do you like best about Gladly? How the Customer is shown and the conversations history. I also enjoy having the customer card and adding notes to the profile. Tasks are also helpful specifically for Harry's when modifying plans/orders/informing customers on stocks outs. What do you dislike about Gladly? When creating an email, the answers tab on the right-hand side of the page is SUPER crowded. It feels impossible to see the answer and write the email. I think the details/notes can be ...

"Superb Phone System"

What do you like best about Gladly? The ease of use. How you can set up tasks to follow up with your customers. The setup if the system. The reminders you can set up. The clear sound and communication What do you dislike about Gladly? Not much really to see, except if you accidentally dismiss a call, wish there was a way to retrieve that call that was dismissed. The text and chat function need to be able to do that to What problems is Gladly solving and how is that benefiting you? I am able ...

"Seems easy to use"

What do you like best about Gladly? I like how you can review your calls afterwards to always better yourself. What do you dislike about Gladly? I wish they linked the customers to the same resps that they talk to so they talk to the same people often What problems is Gladly solving and how is that benefiting you? Allowing us to communicate with customers and know how long our calls are so we can do better each time,