Gladly Reviews in June 2026: User Ratings, Pros & Cons

"Efficient and easy"

What do you like best about Gladly? The customer profiles and how all of the information for that customer, including email, phone numbers, and addresses, are in one profile. What do you dislike about Gladly? Gladly is not compatible with Grammarly. What problems is Gladly solving and how is that benefiting you? The even distribution of emails and customer issues to all of our customer service team.

"The best platform to interact with your customers."

What do you like best about Gladly? What I find the most helpful in gladly is that you can put templates and save them for whenever you get the same situation. You will get to use them whenever you need them. What do you dislike about Gladly? What I dislike from it is that it can take a few seconds or minutes for the emails to show delivered. What problems is Gladly solving and how is that benefiting you? Gladly makes is easy to resolve issues that customers are having. The benefits are ...

"It is very easy to use and very resourceful."

What do you like best about Gladly? That it is easy to use and the option available are understandable. What do you dislike about Gladly? There nothing I do not like. I really like using this system. What problems is Gladly solving and how is that benefiting you? Reminders.

"Gladly being awesome"

What do you like best about Gladly? User friendly, easy to use for all. Reporting is music to my ears. What do you dislike about Gladly? Not able to add a signature, copy and paste. Recommendations to others considering Gladly: This is by far one of the best company out in the field. Love the relationship they have created with us What problems is Gladly solving and how is that benefiting you? Any issue with logging in, easy interaction with Gladly support our customers.

"User friendly"

What do you like best about Gladly? It's a pretty straightforward platform which makes it easy to use, I love the customers' profile page but I think we should be able to adjust each panel (customers, details, conversation and pre-made responses) as if it was a window that can be adjusted to any size. What do you dislike about Gladly? The left panel opens itself every time you log in; I have to hide it every time I log in, making it uncomfortable the more you do so. Also, I fell like Gladly ...

"Great customer service tool"

What do you like best about Gladly? I like that it allows to merge customer interactions and have the profile information, reference resources, agent tools, and account details all in the same place. What do you dislike about Gladly? Sometimes the answering banner has a delay loading. Also, if multiple agents are reaching out to the same client regarding different requests the messages overlap on each other. What problems is Gladly solving and how is that benefiting you? We receive inbound ...

"User friendly!"

What do you like best about Gladly? I love all of the features offered. Gladly is very user-friendly and great for contacting multiple channels at once. There are constant updates to Gladly that continue to make it better and more effective in communicating. What do you dislike about Gladly? Constant freezing and glitching happens but other than that no complaints! Recommendations to others considering Gladly: I would recommend being patient in the learning process. It can take some time to ...

"Great customer service tool"

What do you like best about Gladly? I like that it allows to merge customer interactions and have the profile information, reference resources, agent tools, and account details all in the same place. What do you dislike about Gladly? Sometimes the answering banner has a delay loading. Also, if multiple agents are reaching out to the same client regarding different requests the messages overlap on each other. What problems is Gladly solving and how is that benefiting you? We receive inbound ...

"Overall I'm pleased but it can get glitchy"

What do you like best about Gladly? The merged customer with all the information What do you dislike about Gladly? If customer is incorrectly merged we cannot remove/unlink What problems is Gladly solving and how is that benefiting you? Notes from previous conversations

"Great Product"

What do you like best about Gladly? Gladly keeps all of the information from customer contacts. It is a very well organized system. Gladly enables complete customer satisfaction. What do you dislike about Gladly? There isn't a downside from using Gladly unless you do not want to keep your customers happy. Recommendations to others considering Gladly: I would advise all company's to invest in Gladly. It will improve their customer service tremendously. What problems is Gladly solving and how ...