Gladly Reviews in June 2026: User Ratings, Pros & Cons

"Very helpful AI"

What do you like best about Gladly? One thing that I like best is it has the ability to cancel an account of the customers. What do you dislike about Gladly? Due to the keyword being set, sometimes it provides wrong information that can lead to customers' confusion. What problems is Gladly solving and how is that benefiting you? Benefits: 1. It can lower down our First Response Time 2. It can answer basic questions 3. Can help us get necessary information so that by time customers' reply, ...

"My experience with Thankful"

What do you like best about Gladly? How much the team is willing to do to help you find a solution that will fit your business needs. It's comforting to know we have a partner that can work with us through unque issues. What do you dislike about Gladly? The communication and speed in which certain tasks can be completed. Using the platform, you have to not only communicate with your Thankful reps, but your own engineers and they have to speak to their engineers. It makes some changes really ...

"Thankful is an effective partner for tedious, repetitive customer contacts."

What do you like best about Gladly? Thankful is easy to work with as a team and company. They're committed to showing up to our meetings every other week with ideas to maximize the use of our partnership with them. Their suggestions come from a variety of examples with the other companies they work with. What do you dislike about Gladly? Thankful, while effective at what it does, is a bit limited in its adaptability. What they do, they do well, but there is a lot of room for improvement in ...

"Impressive service with a lot to offer"

What do you like best about Gladly? We are able to easily solve our most common requests. Response times have improved significantly and most customers can't tell the difference between Thankful and a regular agent. What do you dislike about Gladly? Pricing model isn't great for a company our size, we aren't reaching the number of solves that we pay for with our package. We had a bit of a rough start going through a couple of deployment managers but were finally paired with a really great ...

"AI for DTC Brands"

What do you like best about Gladly? Provides extremely fast responses, can handle basic customer inquiries and is very cost-effective. Plus, their support team is very easy to work with and eager to help What do you dislike about Gladly? Nothing comes to mind really, Thankful has been excellent Recommendations to others considering Gladly: It's a worth while investment of time and money, you won't regret it. What problems is Gladly solving and how is that benefiting you? Thankful helps ...

"Thankful is a great solution!"

What do you like best about Gladly? The best part about working with Thankful are the reps who have worked with us. We use Thankful with Kustomer and our reps have worked closely with us to smoothly integrate it into our CRM processes. What do you dislike about Gladly? We've had some difficulty getting Thankful to work through tickets we received from a 3rd party chat bot which we were hoping to have Thankful also work through. Luckily, they have been super responsive in the process so we ...

"Thankful is an effective partner for tedious, repetitive customer contacts."

What do you like best about Gladly? Thankful is easy to work with as a team and company. They're committed to showing up to our meetings every other week with ideas to maximize the use of our partnership with them. Their suggestions come from a variety of examples with the other companies they work with. What do you dislike about Gladly? Thankful, while effective at what it does, is a bit limited in its adaptability. What they do, they do well, but there is a lot of room for improvement in ...

"Impressive service with a lot to offer"

What do you like best about Gladly? We are able to easily solve our most common requests. Response times have improved significantly and most customers can't tell the difference between Thankful and a regular agent. What do you dislike about Gladly? Pricing model isn't great for a company our size, we aren't reaching the number of solves that we pay for with our package. We had a bit of a rough start going through a couple of deployment managers but were finally paired with a really great ...

"AI for DTC Brands"

What do you like best about Gladly? Provides extremely fast responses, can handle basic customer inquiries and is very cost-effective. Plus, their support team is very easy to work with and eager to help What do you dislike about Gladly? Nothing comes to mind really, Thankful has been excellent Recommendations to others considering Gladly: It's a worth while investment of time and money, you won't regret it. What problems is Gladly solving and how is that benefiting you? Thankful helps ...

"Fast and reliable!"

What do you like best about Gladly? Thankful assisting our customers fast! Also, helps a lot with concerns that need more information! Also reliable source for customers who are reach out about their concerns! What do you dislike about Gladly? I totally understand that thankful is being programmed to function so if there are any instances it creates a mistake, we immediately check it. Also, does not review details sent to the customer. Recommendations to others considering Gladly: Thankful ...