Gladly Reviews in June 2026: User Ratings, Pros & Cons

"very easy to use"

What do you like best about Gladly? everything it easy to work with for a beginner What do you dislike about Gladly? I don't like that I have to press the hang-up button to conference a call when I am leaving the person on the phone with a manager or anyone at that it should have it own button. Recommendations to others considering Gladly: Yes I will recommend Glagly to others because it easy to use and understand What problems is Gladly solving and how is that benefiting you? I am helping ...

"Gladly: A Multichannel Platform Wonder"

What do you like best about Gladly? How user friendly it is and how you can actually listen to previous calls as well as read every SMS, every email and also assign tasks and check on previous items. What do you dislike about Gladly? Not being able to look at one's own metrics progress throughout the day or even MTD. Only someone with a manager profile can get insights into this sort of info. What problems is Gladly solving and how is that benefiting you? The main problem we are solving is ...

"Overall, I've had a great experience with using gladly and the many features it has."

What do you like best about Gladly? I like being able to send and get emails really quickly with pictures from customers in regards to items they need help with on their order. What do you dislike about Gladly? I dislike that there are some tech delays and echoing with some of the calls but that may also be in regards to the devices others are using. Recommendations to others considering Gladly: I think it is a great program to help with contacting others quickly and efficiently. What ...

"I'm Glad That Gladly Exists - Seriously - its the most user friendly program i've ever experienced."

What do you like best about Gladly? I love that I can see all the previous interactions and notes on someone's account - It really helps me understand the situation to better help someone. What do you dislike about Gladly? I don't like that the Gladly app is completely blocked off when I click on meeting, break, training, or expert - there have been some situations where I was in expert status that I needed to use Gladly to look into interactions. Recommendations to others considering ...

"Great Software Usage"

What do you like best about Gladly? I enjoy using Gladly. I think that it is a easy software to use on a daily basis. I think that using this software makes my job much easier and understandable to me. What do you dislike about Gladly? Sometimes Gladly does have its moments where it does not want to log me in and tends to have a few glitches from time to time but other then that, Gladly is awesome! What problems is Gladly solving and how is that benefiting you? I use Gladly everyday I work ...

"excellent service"

What do you like best about Gladly? we can create task remind us what we have to get done What do you dislike about Gladly? so far, I like everything about gladly i can search up anything and it will assist in finding the answer What problems is Gladly solving and how is that benefiting you? Gladly help solve call volume and hearing the customer better and right better notes

"Gladly is the Best"

What do you like best about Gladly? The best thing about Gladly for me as an agent is I am able to go back and listen to phone calls to see what the previous agent informed the customer or didnt inform the customer. I can also view texts or previous chats. The program is also very easy to use it provides you tabs to be able to send emails chat with your customer and to send out text messages to your customer so there are many ways of communicating to the customer other than just phone ...

"So easy to use"

What do you like best about Gladly? I am relatively new to the customer service industry. I have enjoyed learning the Gladly system. It is very user-friendly and intuitive. I appreciate the format of Gladly. What do you dislike about Gladly? I have only had a few issues with Gladly. Sometimes when answering calls, it will not ring, but a customer contact appears in the left hand side of the screen showing a customer is waiting. Recommendations to others considering Gladly: Gladly is very ...

"My experience with Gladly has been positive."

What do you like best about Gladly? What I like the most about gladly is its seamless, interactive and sleek interface. You are able to control a wide variety of actions through one site. I enjoy being able to see my previous clients and their info, I like having the ability to dig deep into each interaction through looking at previous reps interactions and I enjoy the pop ups on the screen and notification windows when an interaction comes through. The ability to create tasks is an ...

"GLADLY IS THE BEST PHONE SYSTEM I HAVE EVER USED WHEN WORKING REMOTELY OR IN A CALL CENTER."

What do you like best about Gladly? I love being able to listen to my calls immediately after I am done with them so if I need to collect a piece of information that I forgot I can do that in my time. What do you dislike about Gladly? I don't like that I have to merge the customers together on almost every call even when they already have a Gladly profile. There should be something where the profiles can automatically merge. Recommendations to others considering Gladly: GLADLY is a great ...