Gladly Reviews in June 2026: User Ratings, Pros & Cons

"Good For Our Call Center"

What do you like best about Gladly? I like the ease of watching contacts and listening in on our agents. What do you dislike about Gladly? I dislike the fact that we can't view certain agent state reports as easily in other programs. What problems is Gladly solving and how is that benefiting you? We are working on active states with our agents. It is really easy to see when an agent goes idle.

"Gladly is user friendly and allows for easy use"

What do you like best about Gladly? I like that Gladly is set up for common sense. What do you dislike about Gladly? I wish that Gladly would use a sound notification before it becomes inactive What problems is Gladly solving and how is that benefiting you? I like the benefit of being able to drag the order link into the notes- super handy

"Gladly and it's Usage"

What do you like best about Gladly? I love that every form of communication is available at my fingertips for any customer that comes through. There is also an excellent monitoring system to see the status of all workload channels and their respective agents accurately. What do you dislike about Gladly? There is some delay with live monitoring, typically routing times and advocate acceptance speed, but you do need to go to the search feature instead of liveboards sometimes for the most ...

"Gladly"

What do you like best about Gladly? Easy to use, simple choices. Gladly countsdown your breaks for you. What do you dislike about Gladly? I don't have anything I dislike, it has not been an issue for me to use. What problems is Gladly solving and how is that benefiting you? I have not had any problems, call process is smooth so far.

"Gladly is very fast and efficient"

What do you like best about Gladly? What I like about Gladly is that I can go back into the history if I need to find any information on a customer. What do you dislike about Gladly? What I dislike about Gladly is that sometimes I get calls, and Gladly won't pick them up for me to answer. What problems is Gladly solving and how is that benefiting you? The problem that I'm solving with Gladly is that not many calls are failing to be answered.

"I can follow up with the customer when I set a task for myself."

What do you like best about Gladly? I can set a task for myself to get back to the customer. What do you dislike about Gladly? When the customer contacts us back, and I have a task, it does not come to me. What problems is Gladly solving and how is that benefiting you? I am getting back to the customer via email for a follow-up.

"Why I think gladly is great!"

What do you like best about Gladly? I like that Gladly is interchangeable between emails and calls. I also like how quick it is as well. It rarely has any technical issues. It is useful when interacting to customers! What do you dislike about Gladly? I don't particularly appreciate how sometimes it takes a while to make phone calls come in. Sometimes phone calls are hard to hear for the customers or even me. What problems is Gladly solving and how is that benefiting you? I am solving ...

"Experience with Gladly so far"

What do you like best about Gladly? Client info often pre-loads and links to previous calls. The task feature is also useful. What do you dislike about Gladly? Disconnecting from conference calls can often feel confusing because the "Hang Up" button makes you worry you will inadvertently disconnect the entire call. There should be a separate "remove yourself" button, without having to click down Recommendations to others considering Gladly: None What problems is Gladly solving and how is ...

"I love Gladly! It's super easy to use."

What do you like best about Gladly? It is super easy to navigate with multiple ways of making it easier on yourself for working. What do you dislike about Gladly? Sometimes it can be a bit buggy, but typically you can reset this by refreshing the page or clearing your cache and cookies. Recommendations to others considering Gladly: Gladly is the best software I've used so far in customer service. What problems is Gladly solving and how is that benefiting you? I do customer service using ...

"Loving it so far!"

What do you like best about Gladly? I like the generated chat and email answers. makes me work efficiently and quickly What do you dislike about Gladly? not being able to view my chats while "away on project time" Recommendations to others considering Gladly: Definitely a great system! What problems is Gladly solving and how is that benefiting you? quickly and efficiently responding with pre generated responsed