Gladly Reviews in June 2026: User Ratings, Pros & Cons

"glady review"

What do you like best about Gladly? I enjoy that it is easy to use and not too many things are going on at once What do you dislike about Gladly? I dislike you're not able to transfer calls easily What problems is Gladly solving and how is that benefiting you? i am solving how to make a customer's experience better

"review"

What do you like best about Gladly? the time stamps are helpful for each customer order. What do you dislike about Gladly? you cant be able to see previous calls when you are on a call. Recommendations to others considering Gladly: it will be good for your company and you can keep track of each customer. What problems is Gladly solving and how is that benefiting you? The benefit is that you can add customer info quickly and efficiently

"Very Satisfied"

What do you like best about Gladly? It is incredibly intuitive and easy to correspond with customers. What do you dislike about Gladly? Sometimes, when I try to merge the contacts, it seems to give the option to Merge then it wont let you Merge. What problems is Gladly solving and how is that benefiting you? I can interconnect customers with their doctors and track, interlace the connotated people

"Always works well and is friendly to use."

What do you like best about Gladly? That it has answers for every situation and always works well. What do you dislike about Gladly? sometimes completing a email it gets stuck even though i have already sent an email back to the customer What problems is Gladly solving and how is that benefiting you? Order problems mostly. Glady makes it easy to find the customers order and then tells you what you need to do further.

"Best system I have used for chats/calls/emails"

What do you like best about Gladly? I love the fact that everything can be merged, you can check back on previous calls/chats/emails and see where certain things happened. I've never used an omni platform before this, it's been really nice! What do you dislike about Gladly? There are bugs, mostly having to do with certain accounts not being able to be merged but I'm guessing that might be something to do with them both be active contacts or something like that. What problems is Gladly ...

"Gladly for work"

What do you like best about Gladly? I love the ease of using Gladly. I also love the profile and how it shows the customers information all right there. What do you dislike about Gladly? There is not anything about Gladly that I dislike. What problems is Gladly solving and how is that benefiting you? The problem that I feel is easiest solved for the work I do is being able to see customer's information in one place.

"All in one platform"

What do you like best about Gladly? Glady is an easy to use all in one platform for helping provide exceptional customer service without any hiccups because it allows you to be quick and efficient. What do you dislike about Gladly? I wish the reports were easier to understand like how time is being used including breaks or states where the employee is not being productive. I feel like that is the place for the biggest improvement needed. What problems is Gladly solving and how is that ...

"love how much you can do with gladly"

What do you like best about Gladly? i love how much you can do with gladly. everything is well organized and all in one program What do you dislike about Gladly? there is nothing that i can think of that i dislike or is missing Recommendations to others considering Gladly: very good choice to make What problems is Gladly solving and how is that benefiting you? we work in customer service answering phone calls, chats, and emails. i like that each conversation is kept within each profile for ...

"Great experience. Would recommend."

What do you like best about Gladly? All of the channels put into one place. They aren't seperated. What do you dislike about Gladly? The length of time it takes to run a report. What problems is Gladly solving and how is that benefiting you? Keeping up with advocates and their break/production times.

"Easy to use, best platform"

What do you like best about Gladly? Easy to use, everything is all in one space. Don't need to use different sites just to do calls or chats or SMS/Socials. I love everything being in one place! It's great. What do you dislike about Gladly? Not too many downsides to gladly. I feel like there might be a colourblind feature missing. Anything that could help with a bit more accessibility such as making the fonts bigger to see. What problems is Gladly solving and how is that benefiting you? I'm ...