Gladly Reviews in May 2025: User Ratings, Pros & Cons

"The best CRM"

What do you like best about Gladly? The usefulness in managing a customer's profile. The way the call system works, the topic section, everything is very easy to read, to understand where it is and remember it for subsequent calls. The Liveboards feature is increadibly useful in checking the trends to know when the peak hours are. It helps provide better customer support since we don't have to take very long filling information on customers. What do you dislike about Gladly? Sometimes there ...

"i like the way is easy to find an link any task or profiles"

What do you like best about Gladly? Gladly is like the perfect cup of tea on a chilly morning. It's a customer service platform that's designed to make interactions smooth and delightful. Imagine a world where every customer query is met with ease, where teams seamlessly collaborate to provide top-notch support, and where customers leave feeling not just satisfied, but genuinely cared for. Gladly creates that world, fostering connections and making each interaction a memorable ...

"Clear information"

What do you like best about Gladly? is clear information and easy to use. Gives Customer Support and ease integration of information What do you dislike about Gladly? I don't like that needs update, not frequently. What problems is Gladly solving and how is that benefiting you? that have information from past years and helps help customer

"Gladly is a great system and glad my company uses it"

What do you like best about Gladly? The way that the system can be modified to fit the company What do you dislike about Gladly? There is nothing to dislike thus far. We use it everyday and everyday it gets a little easier to use. What problems is Gladly solving and how is that benefiting you? Calls are more efficient and has more perks than our recent system

"great"

What do you like best about Gladly? Gladly Answers because provide quick responses. What do you dislike about Gladly? glitches can cause delays in answering phone calls What problems is Gladly solving and how is that benefiting you? words to say with customers.

"As soon as you understand the app, Gladly will become more great/user friendly"

What do you like best about Gladly? All interactions are under one profile. No need to jump between profiles when dealing with one customer. Also, it's great that you can link one customer's profile with another! What do you dislike about Gladly? "topics" - it would've been better if the topic could've been typed out instead of selecting the topic out of a few that's pre selected! - other than that - Gladly is great What problems is Gladly solving and how is that benefiting you? Instead of ...

"Easy to use, it feels like social media interface"

What do you like best about Gladly? It is a easy platform, and makes the job more relax, i love working with gladly. What do you dislike about Gladly? I haven't had any bad experience with this tool. I think is amazing What problems is Gladly solving and how is that benefiting you? we have comunication with our customers, and is fast the way this tool work

"Gladly usage is easy"

What do you like best about Gladly? Its simple to navigate and easy to use. The answers to find are easily accesible as well What do you dislike about Gladly? It times you out and does not give you appropriate options to come back that include just simply timing out What problems is Gladly solving and how is that benefiting you? keeps records of all our consumers information in one space

"Very efficient and simple to use"

What do you like best about Gladly? That all the customers information is on hand and is link to other softwares, such as bigcommerce and shopify to get more complete information. I use it every day, and it supports our customers to not be repeating themselves. What do you dislike about Gladly? The least helpful with gladly is that reports have to be done hourly, if they are done every second it would be really helpful What problems is Gladly solving and how is that benefiting you? Its ...

"easy to contact costumers"

What do you like best about Gladly? help you to gather the basic information of the costumer as well contact him by email, text or call What do you dislike about Gladly? it doesn't allow to erase a merged costumer by mistake. What problems is Gladly solving and how is that benefiting you? to know better the issue our costumer has