Gladly Reviews in August 2026: User Ratings, Pros & Cons

"The best CRM"

What do you like best about Gladly? The usefulness in managing a customer's profile. The way the call system works, the topic section, everything is very easy to read, to understand where it is and remember it for subsequent calls. The Liveboards feature is increadibly useful in checking the trends to know when the peak hours are. It helps provide better customer support since we don't have to take very long filling information on customers. What do you dislike about Gladly? Sometimes there ...

"Gladly Efficiency"

What do you like best about Gladly? Its super easy to use, Ive been using it for the last 40 days and its incredible, it made my work easier. What do you dislike about Gladly? That I did not used it before. I which I knew about Gladly on my last Venture. What problems is Gladly solving and how is that benefiting you? Its preventing triangling information, all the info is connected and ready to use it as a reference at any time.

"Gladly"

What do you like best about Gladly? Very easy to use, only press the button of message or call and its ready to use What do you dislike about Gladly? sometime when i need to change the bake to lunch, i need to log in again and then change the option What problems is Gladly solving and how is that benefiting you? sometimes i try to end a call and i have to press a couple of times to finish call

"Gladly is a great system and glad my company uses it"

What do you like best about Gladly? The way that the system can be modified to fit the company What do you dislike about Gladly? There is nothing to dislike thus far. We use it everyday and everyday it gets a little easier to use. What problems is Gladly solving and how is that benefiting you? Calls are more efficient and has more perks than our recent system

"great"

What do you like best about Gladly? Gladly Answers because provide quick responses. What do you dislike about Gladly? glitches can cause delays in answering phone calls What problems is Gladly solving and how is that benefiting you? words to say with customers.

"As soon as you understand the app, Gladly will become more great/user friendly"

What do you like best about Gladly? All interactions are under one profile. No need to jump between profiles when dealing with one customer. Also, it's great that you can link one customer's profile with another! What do you dislike about Gladly? "topics" - it would've been better if the topic could've been typed out instead of selecting the topic out of a few that's pre selected! - other than that - Gladly is great What problems is Gladly solving and how is that benefiting you? Instead of ...

"Easy to use, it feels like social media interface"

What do you like best about Gladly? It is a easy platform, and makes the job more relax, i love working with gladly. What do you dislike about Gladly? I haven't had any bad experience with this tool. I think is amazing What problems is Gladly solving and how is that benefiting you? we have comunication with our customers, and is fast the way this tool work

"Very efficient and simple to use"

What do you like best about Gladly? That all the customers information is on hand and is link to other softwares, such as bigcommerce and shopify to get more complete information. I use it every day, and it supports our customers to not be repeating themselves. What do you dislike about Gladly? The least helpful with gladly is that reports have to be done hourly, if they are done every second it would be really helpful What problems is Gladly solving and how is that benefiting you? Its ...

"Gladly usage is easy"

What do you like best about Gladly? Its simple to navigate and easy to use. The answers to find are easily accesible as well What do you dislike about Gladly? It times you out and does not give you appropriate options to come back that include just simply timing out What problems is Gladly solving and how is that benefiting you? keeps records of all our consumers information in one space

"easy to contact costumers"

What do you like best about Gladly? help you to gather the basic information of the costumer as well contact him by email, text or call What do you dislike about Gladly? it doesn't allow to erase a merged costumer by mistake. What problems is Gladly solving and how is that benefiting you? to know better the issue our costumer has