Gladly Reviews in June 2026: User Ratings, Pros & Cons

"ease of use"

What do you like best about Gladly? gladly is easy to use. i am a new gladly user and have been loving the interface. It's simple and robust at the same time. What do you dislike about Gladly? i am currently enjoying every aspect of gladly right now. so there isnt any part that i dislike at the moment. What problems is Gladly solving and how is that benefiting you? no problems yet. benefits are that gladly works quick.

"Gladly is good overall"

What do you like best about Gladly? It has a simple user interface, the ability to tag conversations, and most importantly it can merge conversations with the same customer through different channels (phone, email, text, etc) What do you dislike about Gladly? Sometimes the merges are a little hard to do and have to be done from one account vs the other one. When transferring between Gladly and Zendesk, some of the Zendesk data didn't copy over and stayed as these long Zendesk URLs that we ...

"Awesome experience"

What do you like best about Gladly? What I like the most is that gladly has everything in just one place, all channels can be access such as voice, chat, sms and email. Its more efficient than the previous tool that we had. What do you dislike about Gladly? As of now, the only thing that i don't like is that there's no way for us to check who ends the call, i guess that this should be part of the features for us to closely monitor our specialist. What problems is Gladly solving and how is ...

"It is simple and easy to use"

What do you like best about Gladly? doesnt go right to my regular email, easy to see how many I have left to send What do you dislike about Gladly? when it tells me I have been gone too long What problems is Gladly solving and how is that benefiting you? being able to answer clients accordingly

"Gladly is a lifesaver!"

What do you like best about Gladly? I like the organizational structure of Gladly. Everything is neatly presented and it's a great resource for quickly and effectively communicating with customers. What do you dislike about Gladly? I can't name anything specific that I don't like about Gladly. I'm entirely dependent on it though and, on the rare occasion it's down, my work comes to a standstill. What problems is Gladly solving and how is that benefiting you? Gladly is very useful for ...

"Gladly is good overall"

What do you like best about Gladly? It has a simple user interface, the ability to tag conversations, and most importantly it can merge conversations with the same customer through different channels (phone, email, text, etc) What do you dislike about Gladly? Sometimes the merges are a little hard to do and have to be done from one account vs the other one. When transferring between Gladly and Zendesk, some of the Zendesk data didn't copy over and stayed as these long Zendesk URLs that we ...

"Smooth tool Experience"

What do you like best about Gladly? Everything, Gladly was above satisfactory that met my expectation. Very smooth tool and easy to navigate. You can find all the things you need to assist the guest. What do you dislike about Gladly? As of now, there's nothing to dislike because everything works smoothly. Maybe if I will encounter some problems in the next few days, I can tell you the things I dislike about Gladly. So far, gladly is the best! What problems is Gladly solving and how is that ...

"Friendly and easy to use site"

What do you like best about Gladly? I like it being friendly to use and navigate as you can reach every corner of it. What do you dislike about Gladly? Nothing, I don't like about it except for having errors sometimes. Nothing is popping up when ringing. What problems is Gladly solving and how is that benefiting you? Costumers' concerns. We can communicate to different department by gladly.

"Gladly is very easy to use and a user friendly program."

What do you like best about Gladly? The most helpful thing about Gladly is its interface. Its easy to use. Inbox and emails are easy to locate. Its easy to make tasks beacuse you can sort and locate it at the homepage. What do you dislike about Gladly? The things that I disliked about gladly was the glitches and system errors. Sometimes there are instances that the errors are affecting my work but overall its still easy to use. Recommendations to others considering Gladly: Gladly is easy to ...

"Gladly : a friendly site"

What do you like best about Gladly? I like it is easy to use, and I navigate it more of the time. What do you dislike about Gladly? Nothing I dislike about gladly because it is so easy to use. What problems is Gladly solving and how is that benefiting you? There are so many problems that I solved because of Gladly. First is customers' concern and reason for their call.