Gladly Reviews in June 2026: User Ratings, Pros & Cons

"All the information available to you in one place."

What do you like best about Gladly? That you are able to view previous conversations and search for customers with information like order numbers, names and phone numbers. What do you dislike about Gladly? It can sometimes be a little difficult to navigate, and it will change where I am typing when I get new messages. Recommendations to others considering Gladly: It is great to communicate with customers. What problems is Gladly solving and how is that benefiting you? It helps me solve ...

"Gladly Makes My Customer Service Life Easier"

What do you like best about Gladly? I love that Gladly keeps all of the interactions between me and the customer in one, easy-to-find location. I can also see how other representatives have interacted with a particular customer. What do you dislike about Gladly? Sometimes a customer has changed their email address or is calling from a different phone number and it's difficult to locate the customer's record to pick up where we left off. What problems is Gladly solving and how is that ...

"Gladly is a great tool."

What do you like best about Gladly? It's easy to help customers resolve their issues. What do you dislike about Gladly? Resolution causes issues with the interface. What problems is Gladly solving and how is that benefiting you? Issues with customer orders

"Gladly Review"

What do you like best about Gladly? I like how user-friendly Gladly has become. It's also easily accessible. Gladly helps keep the company organized, which is extremely beneficial when you deal with so many customers. What do you dislike about Gladly? Sometimes Gladly will kick you out when you've been on an extended break (extended meeting, for example). Sometimes it'll ask where I've been, which is helpful though. What problems is Gladly solving and how is that benefiting you? I've been ...

"Gladly : Friendly and easy to use site"

What do you like best about Gladly? I like about the gladly is it is so smooth to use when I am assisting guests thru chat. It is so easy to use and navigate and you can search all the answers that you need. What do you dislike about Gladly? I don't like it being reassigned from one agent to another without a valid reason. There is no reason there why is it reassigned to me, to my teammate or to anyone. What problems is Gladly solving and how is that benefiting you? Customers concern, ...

"Gladly Review"

What do you like best about Gladly? I like how you can search for customers you recently engaged with! What do you dislike about Gladly? I dislike how glady from time to time freezes a lot. What problems is Gladly solving and how is that benefiting you? sometimes you just need to clear cache and cookies!

"Clean and easy to see all of the information you need"

What do you like best about Gladly? I love being able to find all of the information I need to assist my customers. What do you dislike about Gladly? It can be hard to try to determine how something is routed to an associate. What problems is Gladly solving and how is that benefiting you? I am able to easily look up past conversations and see the history of our customers.

"Gladly - an easy use site."

What do you like best about Gladly? I like it being so easy to use even for a beginner. It is so easy to navigate and you feel like your using it everyday even on the first day. What do you dislike about Gladly? I don't like about it is there is always some bug from routing a call to different agent. Sometimes, there is some call appearing on your screen, but when your accept it it will be directed to another agent. What problems is Gladly solving and how is that benefiting you? All ...

"Account tool experience"

What do you like best about Gladly? Gladly is our main tool, and what I liked about it is that everything is just in one place, it has this feature that you can just check on your knowledge base without checking on a separate tool because it is just in there, compare to other tools that we used the KB articles are separate from the main tool. What do you dislike about Gladly? The only thing that I don't like with Gladly is that you are getting abandoned and missed calls for no reason. This ...

"Gladly has been a great tool for our store"

What do you like best about Gladly? I love the efficiency of the app it is great for our team. What do you dislike about Gladly? The characteristic I do not like about the program is the lack of notification settings. What problems is Gladly solving and how is that benefiting you? Conducting time-efficient delivery creates excellent customer service.