Gladly Reviews in June 2026: User Ratings, Pros & Cons

"Great and user friendly"

What do you like best about Gladly? Gladly answer templates and access to text & chat with customers What do you dislike about Gladly? nothing really. I think I like everything about gladly! What problems is Gladly solving and how is that benefiting you? Troubleshooting customer related issues

"My Gladly Review"

What do you like best about Gladly? For being easy to use. I am a newbie in a contact center but in just a matter of time, I became used to it as it is so easy to use. Every button is functional and it is so easy to navigate. What do you dislike about Gladly? The only thing is you can't control the number of missed that you are having because there is always a phone ringing coming to you, but there is no button to accept it. What problems is Gladly solving and how is that benefiting you? I ...

"Gladly is a friendly use"

What do you like best about Gladly? The thing that I like here the most is the colors. The color of it is very neutral and it is not an eyesore to many. Aside from that, is it easy to use and navigate every corner of it. What do you dislike about Gladly? Nothing much, there is a continuous update. The only thing problem here is there is a time that nothing is popping up when a call is coming so you can't accept the call. What problems is Gladly solving and how is that benefiting ...

"it is a great platform for any ecommerce business"

What do you like best about Gladly? How easy it is to navigate very easy to learn! What do you dislike about Gladly? there is nothing to dislike it is a great platform! What problems is Gladly solving and how is that benefiting you? just managing client communication with glady it works for being connected with customers

"Gladly is an easy website tool."

What do you like best about Gladly? I like it, it is easy to use and navigate which helps the newbies to use to be with for a short period of time. This tool is so friendly, I've mastered it for a month only. What do you dislike about Gladly? It has glitches many times. There are times that you are hearing a call coming but no call is popping up on my screen that leads to a missed calls. What problems is Gladly solving and how is that benefiting you? Customer concerns as part of my job. We ...

"Intuitive UX and Streamlined our Communication"

What do you like best about Gladly? Gladly's "one conversation" thread is a wonderful feature. It makes sense when working with customers, is super intuitive, and makes it easy to stay on the beat of ongoing issues. As situations evolve, we have a simple thread to follow - no more digging through many threads trying to piece together a timeline. Tags and topics are also brilliantly embedded throughout the conversation and make it super easy to add and track new conversation topics. Great ...

"Really enjoy the intuitive interface and collection of conversations in one place."

What do you like best about Gladly? The conversations in one place, the search functions and the ability to filter conversations based on method of communication. Being able to zoom in on images is a big bonus. What do you dislike about Gladly? Sometimes the phone lines ring and then cut out, and when I'm on phones I can't hear the other party, but then when I play back the recording they had been talking. Recommendations to others considering Gladly: It's great! What problems is Gladly ...

"Gladly makes me a more satisfied employee"

What do you like best about Gladly? Gladly is user-friendly, intuitive, well designed, and easily integrated into my companies other platforms and all my daily required activities. Having worked with multiple similar software platforms, Gladly does not have any of the kinks or outdated methods that frustrate me and cause me not to enjoy my job. What do you dislike about Gladly? I wish gladly had a little better notification system, an integrated way to track follow-up cases, and did not ...

"All the information available to you in one place."

What do you like best about Gladly? That you are able to view previous conversations and search for customers with information like order numbers, names and phone numbers. What do you dislike about Gladly? It can sometimes be a little difficult to navigate, and it will change where I am typing when I get new messages. Recommendations to others considering Gladly: It is great to communicate with customers. What problems is Gladly solving and how is that benefiting you? It helps me solve ...

"Gladly = A+ Customer Service Communication"

What do you like best about Gladly? Upsides of Gladly are the conversation methods-You can see EVERY contact (email, phone calls, voicemails, notes) chronologically in one place! Smooth Shopify Integration! What do you dislike about Gladly? There isn't anything I dislike at this time. What problems is Gladly solving and how is that benefiting you? I solve daily e-commerce issues (shipping, exchanges/returns, reporting trending information). Gladly makes this easy by providing detailed ...